SlideShare a Scribd company logo
1 of 26
Community Engagement Techniques
Presentation to
2011 Annual Conference
Massachusetts Association of Planning Directors, Inc.
ā€œAdvanced Public Outreach Toolsā€
Friday, June 10, 2011
2.0
ā€œThere is an
absolute orgy of
public process in
the United States ā€¦
Basically, we canā€™t
get anything done.ā€
- Andres Duany
Credit: Noah Kalina
Community Engagement is about
working in the space of conflict
cynic skeptic realist pragmatist opportunist idealist visionary
PESSIMIST OPTIMIST
SWOT analysis
Public Meetings
Site tours
Youth Engagement
Charrettes
What are they
showing on my
property!
Presentations
Flyers
Brochures
Postcards
Door to door volunteers
Surveys
Fact Sheets
Comment cards
Posters
Hotlines, News, Radio
Community events
Public meetings
Council hearings
Neighborhood Outreach Centers
Charrettes
Electronic message boards
Website
Electronic Polling
Facebook
Traditional Public
Outreach Tools and
Techniques
Richardson Olmsted Complex, Buffalo NY
Source: Urban Design Project / CKS
Richardson Olmsted Complex, Buffalo NY
HOW OLD ARE YOU?
Under20
y...
20
ā€“40
years
41
ā€“60
years
Over60
years
2%
23%
42%
33%
1. Under 20 years
2. 20 ā€“ 40 years
3. 41 ā€“ 60 years
4. Over 60 years
VISIONING
Source: Urban Design Project / CKS
IF THE SITE INCLUDED PUBLICLY ACCESSIBLE
PARK SPACE, WHAT WOULD YOU USE IT FOR?
1. Walking/Jogging
2. Picnicking
3. For Kids
4. Sports
5. Dogs
6. All of the Above
7. Other?
PRECEDENTS & VISIONING
Source: Urban Design Project / CKS
WHAT FACTOR OF SUCCESS IS
MOST IMPORTANT TO YOU?
VISIONING
1. It Improves Physical
Surrounding Communities
2. It Benefits Diverse
Neighborhood Residents
3. It Rehabilitates the
Historic Campus
4. It is Completed!
5. Other?
Source: Urban Design Project / CKS
HOW WELL DO THE PROPOALS
FOR BUILDING USES SATISFY
PUBLIC ASPIRATIONS?
Veryw
ellSom
ew
hat
PoorlyDonā€™tknow
49%
7%5%
39%
1. Very well
2. Somewhat
3. Poorly
4. Donā€™t know
RICHARDSON OLMSTED COMPLEX
Source: Urban Design Project / CKS
WAT E RTO W N E C O N O M I C D E V E L O P M E N T M t . A u b u r n . M a d d e n . G a m b l e
COMMERCIAL
Aetna Mills
Sasaki +
Arsenal on
Charles
ATT
Coolidge Hill
Tufts
Watertown Economic Development Study
Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates
Watertown Economic Development Study
Watertown Economic Development Study
1. Easy to start a page
2. Data tracking on users
3. Links to relevant information
4. Good format for posting pictures, maps, documentsā€¦
1. Updating necessary to be relevant/useful
2. No news = no hits
3. Platform limited by user demographics
4. Tool limits groups without access to technology
+ benefits
- challenges
Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates
1 Speak their language Source: Groundwork Lawrence
1 Speak their language
Source: CKS
Translation Equipment
Haitian
African American
Latino
Youth
radio
churches + associations
community meetings
social media
Source:
Miami21
Reach out to people on their own terms2
Strive to eliminate jargon +
simplify feedback loops3
Source: Knoxville South Waterfront Master Plan, CKS
Advocate and Educate4
5Planning fatigue / over-engagement
Source: Paul Tronolone/PB
Community Engagement Techniques 2.0

More Related Content

What's hot

ASPA Sustaining Engagement session slides
ASPA Sustaining Engagement session slidesASPA Sustaining Engagement session slides
ASPA Sustaining Engagement session slidesMatt Leighninger
Ā 
The Future of Work and Education
The Future of Work and EducationThe Future of Work and Education
The Future of Work and EducationRoss Dawson
Ā 
Networked Intimate Citizenship: mediated social change?
Networked Intimate Citizenship: mediated social change?Networked Intimate Citizenship: mediated social change?
Networked Intimate Citizenship: mediated social change?Son Vivienne
Ā 
Using Social Media to Communicate Emergency Response
Using Social Media to Communicate Emergency ResponseUsing Social Media to Communicate Emergency Response
Using Social Media to Communicate Emergency ResponsePam Broviak
Ā 
Technology: Creating Positive Relationships
Technology: Creating Positive RelationshipsTechnology: Creating Positive Relationships
Technology: Creating Positive Relationshipskelseybruce
Ā 
Community conference 2013 - The Business of Community, Rachel Happe
Community conference 2013 - The Business of Community, Rachel HappeCommunity conference 2013 - The Business of Community, Rachel Happe
Community conference 2013 - The Business of Community, Rachel HappeSeismonaut
Ā 
Lutz Project 17 Internship Reflections
Lutz Project 17 Internship ReflectionsLutz Project 17 Internship Reflections
Lutz Project 17 Internship ReflectionsMackenzie Lutz
Ā 
The Impact of Social Media on Adolescents' Mental Health
The Impact of Social Media on Adolescents' Mental Health The Impact of Social Media on Adolescents' Mental Health
The Impact of Social Media on Adolescents' Mental Health Adrianna Nystedt
Ā 
Civic Engagement in the Digital Age
Civic Engagement in the Digital AgeCivic Engagement in the Digital Age
Civic Engagement in the Digital AgeAmanda Levinson
Ā 
Fellowship Spotlight- Lexington
Fellowship Spotlight- LexingtonFellowship Spotlight- Lexington
Fellowship Spotlight- LexingtonCode for America
Ā 
Starting bloc response 2
Starting bloc response 2Starting bloc response 2
Starting bloc response 2William Morris
Ā 
Texas Nonprofit Summit
Texas Nonprofit SummitTexas Nonprofit Summit
Texas Nonprofit SummitBeth Kanter
Ā 
April
AprilApril
Aprilsunskr2
Ā 
Understanding the role of community in online dating copypasteads.com
Understanding the role of community in online dating copypasteads.comUnderstanding the role of community in online dating copypasteads.com
Understanding the role of community in online dating copypasteads.comjackpot201
Ā 

What's hot (17)

ASPA Sustaining Engagement session slides
ASPA Sustaining Engagement session slidesASPA Sustaining Engagement session slides
ASPA Sustaining Engagement session slides
Ā 
The Future of Work and Education
The Future of Work and EducationThe Future of Work and Education
The Future of Work and Education
Ā 
Networked Intimate Citizenship: mediated social change?
Networked Intimate Citizenship: mediated social change?Networked Intimate Citizenship: mediated social change?
Networked Intimate Citizenship: mediated social change?
Ā 
Using Social Media to Communicate Emergency Response
Using Social Media to Communicate Emergency ResponseUsing Social Media to Communicate Emergency Response
Using Social Media to Communicate Emergency Response
Ā 
Technology: Creating Positive Relationships
Technology: Creating Positive RelationshipsTechnology: Creating Positive Relationships
Technology: Creating Positive Relationships
Ā 
Community conference 2013 - The Business of Community, Rachel Happe
Community conference 2013 - The Business of Community, Rachel HappeCommunity conference 2013 - The Business of Community, Rachel Happe
Community conference 2013 - The Business of Community, Rachel Happe
Ā 
Lutz Project 17 Internship Reflections
Lutz Project 17 Internship ReflectionsLutz Project 17 Internship Reflections
Lutz Project 17 Internship Reflections
Ā 
The Impact of Social Media on Adolescents' Mental Health
The Impact of Social Media on Adolescents' Mental Health The Impact of Social Media on Adolescents' Mental Health
The Impact of Social Media on Adolescents' Mental Health
Ā 
Faye Wattleton
Faye WattletonFaye Wattleton
Faye Wattleton
Ā 
Civic Engagement in the Digital Age
Civic Engagement in the Digital AgeCivic Engagement in the Digital Age
Civic Engagement in the Digital Age
Ā 
Fellowship Spotlight- Lexington
Fellowship Spotlight- LexingtonFellowship Spotlight- Lexington
Fellowship Spotlight- Lexington
Ā 
Starting bloc response 2
Starting bloc response 2Starting bloc response 2
Starting bloc response 2
Ā 
Texas Nonprofit Summit
Texas Nonprofit SummitTexas Nonprofit Summit
Texas Nonprofit Summit
Ā 
April
AprilApril
April
Ā 
Engaging Youth
Engaging Youth Engaging Youth
Engaging Youth
Ā 
ActionCamp2010
ActionCamp2010ActionCamp2010
ActionCamp2010
Ā 
Understanding the role of community in online dating copypasteads.com
Understanding the role of community in online dating copypasteads.comUnderstanding the role of community in online dating copypasteads.com
Understanding the role of community in online dating copypasteads.com
Ā 

Viewers also liked

Viewers also liked (20)

Zoning Tools for Mixed-use Districts
Zoning Tools for Mixed-use DistrictsZoning Tools for Mixed-use Districts
Zoning Tools for Mixed-use Districts
Ā 
Public Infrastructure in Massachusetts, Costs, Strategies, and Funding
Public Infrastructure in Massachusetts, Costs, Strategies, and FundingPublic Infrastructure in Massachusetts, Costs, Strategies, and Funding
Public Infrastructure in Massachusetts, Costs, Strategies, and Funding
Ā 
Conservation Restrictions in Conservation Subdivisions
Conservation Restrictions in Conservation SubdivisionsConservation Restrictions in Conservation Subdivisions
Conservation Restrictions in Conservation Subdivisions
Ā 
Overview: The Functions & Values of Rivers
Overview: The Functions & Values of RiversOverview: The Functions & Values of Rivers
Overview: The Functions & Values of Rivers
Ā 
Public Infrastructure in Massachusetts: Costs, Strategies, and Funding
Public Infrastructure in Massachusetts: Costs, Strategies, and FundingPublic Infrastructure in Massachusetts: Costs, Strategies, and Funding
Public Infrastructure in Massachusetts: Costs, Strategies, and Funding
Ā 
Lancaster Solar
Lancaster SolarLancaster Solar
Lancaster Solar
Ā 
Mansionization: Lexington's Experience
Mansionization: Lexington's ExperienceMansionization: Lexington's Experience
Mansionization: Lexington's Experience
Ā 
Regional Climate Change Adaption Strategy
Regional Climate Change Adaption StrategyRegional Climate Change Adaption Strategy
Regional Climate Change Adaption Strategy
Ā 
Getting to the Bottom of Sustainable Comprehensive Plans
Getting to the Bottom of Sustainable Comprehensive PlansGetting to the Bottom of Sustainable Comprehensive Plans
Getting to the Bottom of Sustainable Comprehensive Plans
Ā 
Bike Parking
Bike ParkingBike Parking
Bike Parking
Ā 
Get Your Message Out! Advanced Outreach Tools and Techniques
Get Your Message Out! Advanced Outreach Tools and TechniquesGet Your Message Out! Advanced Outreach Tools and Techniques
Get Your Message Out! Advanced Outreach Tools and Techniques
Ā 
APA Sustaining Places Initiative
APA Sustaining Places InitiativeAPA Sustaining Places Initiative
APA Sustaining Places Initiative
Ā 
Massachusetts Land Use Laws: Outdated?
Massachusetts Land Use Laws: Outdated?Massachusetts Land Use Laws: Outdated?
Massachusetts Land Use Laws: Outdated?
Ā 
Innovative Zoning Proposals: East Harwich and Amherst
Innovative Zoning Proposals: East Harwich and AmherstInnovative Zoning Proposals: East Harwich and Amherst
Innovative Zoning Proposals: East Harwich and Amherst
Ā 
Density, Affordability, and Walkability through Smart Growth (40R)
Density, Affordability, and Walkability through Smart Growth (40R)Density, Affordability, and Walkability through Smart Growth (40R)
Density, Affordability, and Walkability through Smart Growth (40R)
Ā 
Massachusetts Water Infrastructure: Toward Financial Sustainability
Massachusetts Water Infrastructure: Toward Financial SustainabilityMassachusetts Water Infrastructure: Toward Financial Sustainability
Massachusetts Water Infrastructure: Toward Financial Sustainability
Ā 
Spectrum of Processes for Collaboration and Consensus-Building in Public Deci...
Spectrum of Processes for Collaboration and Consensus-Building in Public Deci...Spectrum of Processes for Collaboration and Consensus-Building in Public Deci...
Spectrum of Processes for Collaboration and Consensus-Building in Public Deci...
Ā 
Advanced Public Outreach Tools and Techniques
Advanced Public Outreach Tools and TechniquesAdvanced Public Outreach Tools and Techniques
Advanced Public Outreach Tools and Techniques
Ā 
Public Finance for Planners
Public Finance for PlannersPublic Finance for Planners
Public Finance for Planners
Ā 
Short Agenda
Short AgendaShort Agenda
Short Agenda
Ā 

Similar to Community Engagement Techniques 2.0

Healthy City WEBINAR Introductory Training
Healthy City WEBINAR Introductory TrainingHealthy City WEBINAR Introductory Training
Healthy City WEBINAR Introductory TrainingHealthy City
Ā 
FRACTURED AUDIENCE - Power to the Pixel presentation 2008
FRACTURED AUDIENCE - Power to the Pixel presentation 2008FRACTURED AUDIENCE - Power to the Pixel presentation 2008
FRACTURED AUDIENCE - Power to the Pixel presentation 2008Alex Johnson
Ā 
How to Use HealthyCity.org for Community Engaged Mapping
How to Use HealthyCity.org for Community Engaged MappingHow to Use HealthyCity.org for Community Engaged Mapping
How to Use HealthyCity.org for Community Engaged MappingHealthy City
Ā 
William Perrin, Talk About Local
William Perrin, Talk About LocalWilliam Perrin, Talk About Local
William Perrin, Talk About LocalCivic Agenda
Ā 
211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10Healthy City
Ā 
211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10Healthy City
Ā 
Strategies to Connect, Communicate and Collaborate with Youth in the Digital Age
Strategies to Connect, Communicate and Collaborate with Youth in the Digital AgeStrategies to Connect, Communicate and Collaborate with Youth in the Digital Age
Strategies to Connect, Communicate and Collaborate with Youth in the Digital AgeVickiLGray
Ā 
Final report
Final reportFinal report
Final reportErin Machell
Ā 
Giving Institute
Giving InstituteGiving Institute
Giving Institutejayblove
Ā 
Digital and media literacy a plan of action
Digital and media literacy a plan of actionDigital and media literacy a plan of action
Digital and media literacy a plan of actionDr Lendy Spires
Ā 
Social Media in Government - Human Resources and EEO
Social Media in Government - Human Resources and EEOSocial Media in Government - Human Resources and EEO
Social Media in Government - Human Resources and EEOGovLoop
Ā 
Designing innovative X appropriate technologies and methods to foster youth i...
Designing innovative X appropriate technologies and methods to foster youth i...Designing innovative X appropriate technologies and methods to foster youth i...
Designing innovative X appropriate technologies and methods to foster youth i...Leo Burd
Ā 
Designing appropriate technologies and methods for youth inclusion, participa...
Designing appropriate technologies and methods for youth inclusion, participa...Designing appropriate technologies and methods for youth inclusion, participa...
Designing appropriate technologies and methods for youth inclusion, participa...Leo Burd
Ā 
Healthy City Webinar Demo 3 11 10
Healthy City Webinar Demo 3 11 10Healthy City Webinar Demo 3 11 10
Healthy City Webinar Demo 3 11 10Healthy City
Ā 
Avatar Technology
Avatar TechnologyAvatar Technology
Avatar Technologylizepape
Ā 
Presentaion
PresentaionPresentaion
Presentaionkfowkes
Ā 
Full Presentaion
Full PresentaionFull Presentaion
Full Presentaionboston92624
Ā 
Final Presentation Social Network Presentaion
Final  Presentation  Social Network PresentaionFinal  Presentation  Social Network Presentaion
Final Presentation Social Network Presentaionlizepape
Ā 

Similar to Community Engagement Techniques 2.0 (20)

Healthy City WEBINAR Introductory Training
Healthy City WEBINAR Introductory TrainingHealthy City WEBINAR Introductory Training
Healthy City WEBINAR Introductory Training
Ā 
FRACTURED AUDIENCE - Power to the Pixel presentation 2008
FRACTURED AUDIENCE - Power to the Pixel presentation 2008FRACTURED AUDIENCE - Power to the Pixel presentation 2008
FRACTURED AUDIENCE - Power to the Pixel presentation 2008
Ā 
How to Use HealthyCity.org for Community Engaged Mapping
How to Use HealthyCity.org for Community Engaged MappingHow to Use HealthyCity.org for Community Engaged Mapping
How to Use HealthyCity.org for Community Engaged Mapping
Ā 
Webinar v.5.23.11
Webinar v.5.23.11Webinar v.5.23.11
Webinar v.5.23.11
Ā 
William Perrin, Talk About Local
William Perrin, Talk About LocalWilliam Perrin, Talk About Local
William Perrin, Talk About Local
Ā 
211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10
Ā 
211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10211 Healthy City Webinar 3 25 10
211 Healthy City Webinar 3 25 10
Ā 
Strategies to Connect, Communicate and Collaborate with Youth in the Digital Age
Strategies to Connect, Communicate and Collaborate with Youth in the Digital AgeStrategies to Connect, Communicate and Collaborate with Youth in the Digital Age
Strategies to Connect, Communicate and Collaborate with Youth in the Digital Age
Ā 
APA2015_S486 Final
APA2015_S486 FinalAPA2015_S486 Final
APA2015_S486 Final
Ā 
Final report
Final reportFinal report
Final report
Ā 
Giving Institute
Giving InstituteGiving Institute
Giving Institute
Ā 
Digital and media literacy a plan of action
Digital and media literacy a plan of actionDigital and media literacy a plan of action
Digital and media literacy a plan of action
Ā 
Social Media in Government - Human Resources and EEO
Social Media in Government - Human Resources and EEOSocial Media in Government - Human Resources and EEO
Social Media in Government - Human Resources and EEO
Ā 
Designing innovative X appropriate technologies and methods to foster youth i...
Designing innovative X appropriate technologies and methods to foster youth i...Designing innovative X appropriate technologies and methods to foster youth i...
Designing innovative X appropriate technologies and methods to foster youth i...
Ā 
Designing appropriate technologies and methods for youth inclusion, participa...
Designing appropriate technologies and methods for youth inclusion, participa...Designing appropriate technologies and methods for youth inclusion, participa...
Designing appropriate technologies and methods for youth inclusion, participa...
Ā 
Healthy City Webinar Demo 3 11 10
Healthy City Webinar Demo 3 11 10Healthy City Webinar Demo 3 11 10
Healthy City Webinar Demo 3 11 10
Ā 
Avatar Technology
Avatar TechnologyAvatar Technology
Avatar Technology
Ā 
Presentaion
PresentaionPresentaion
Presentaion
Ā 
Full Presentaion
Full PresentaionFull Presentaion
Full Presentaion
Ā 
Final Presentation Social Network Presentaion
Final  Presentation  Social Network PresentaionFinal  Presentation  Social Network Presentaion
Final Presentation Social Network Presentaion
Ā 

More from Massachusetts Association of Planning Directors (MAPD)

More from Massachusetts Association of Planning Directors (MAPD) (20)

Micro Housing: Who Needs It?
Micro Housing: Who Needs It?Micro Housing: Who Needs It?
Micro Housing: Who Needs It?
Ā 
Climate Change Adaption Planning & MA Policy Updates
Climate Change Adaption Planning & MA Policy UpdatesClimate Change Adaption Planning & MA Policy Updates
Climate Change Adaption Planning & MA Policy Updates
Ā 
Planning Ahead in MA
Planning Ahead in MAPlanning Ahead in MA
Planning Ahead in MA
Ā 
Climate Adaptation Policy Update for MA
Climate Adaptation Policy Update for MAClimate Adaptation Policy Update for MA
Climate Adaptation Policy Update for MA
Ā 
Communities and Consultants: Best Practices
Communities and Consultants: Best PracticesCommunities and Consultants: Best Practices
Communities and Consultants: Best Practices
Ā 
2014 Annual Case Law Update
2014 Annual Case Law Update2014 Annual Case Law Update
2014 Annual Case Law Update
Ā 
Case lawupdate (1)
Case lawupdate (1)Case lawupdate (1)
Case lawupdate (1)
Ā 
The Reading Experience Planning and Affordable Housing
The Reading Experience Planning and Affordable HousingThe Reading Experience Planning and Affordable Housing
The Reading Experience Planning and Affordable Housing
Ā 
Russel Site Plan Review
Russel Site Plan ReviewRussel Site Plan Review
Russel Site Plan Review
Ā 
Local Economic Development Strategies to Channel the Manufacturing Renaissance
Local Economic Development Strategies to Channel the Manufacturing RenaissanceLocal Economic Development Strategies to Channel the Manufacturing Renaissance
Local Economic Development Strategies to Channel the Manufacturing Renaissance
Ā 
Staying Power II: A Report Card on Manufacturing in MA 2012
Staying Power II: A Report Card on Manufacturing in MA 2012Staying Power II: A Report Card on Manufacturing in MA 2012
Staying Power II: A Report Card on Manufacturing in MA 2012
Ā 
2010 Annual Conference Brochure
2010 Annual Conference Brochure2010 Annual Conference Brochure
2010 Annual Conference Brochure
Ā 
Traffic Calming for Local Roads
Traffic Calming for Local RoadsTraffic Calming for Local Roads
Traffic Calming for Local Roads
Ā 
2010 Annual Case Law Update
2010 Annual Case Law Update2010 Annual Case Law Update
2010 Annual Case Law Update
Ā 
Public Participation in the New Information Age
Public Participation in the New Information AgePublic Participation in the New Information Age
Public Participation in the New Information Age
Ā 
Peer Review and "53 G"
Peer Review and "53 G"Peer Review and "53 G"
Peer Review and "53 G"
Ā 
Overview of the New Open Meeting Law for State and Local Public Bodies
Overview of the New Open Meeting Law for State and Local Public BodiesOverview of the New Open Meeting Law for State and Local Public Bodies
Overview of the New Open Meeting Law for State and Local Public Bodies
Ā 
Historic Preservation: Circuit Riders
Historic Preservation: Circuit RidersHistoric Preservation: Circuit Riders
Historic Preservation: Circuit Riders
Ā 
Infrastructure Financing Mechanisms in Massachusetts
Infrastructure Financing Mechanisms in MassachusettsInfrastructure Financing Mechanisms in Massachusetts
Infrastructure Financing Mechanisms in Massachusetts
Ā 
ICLEI's Sustainability Planning Toolkit
ICLEI's Sustainability Planning ToolkitICLEI's Sustainability Planning Toolkit
ICLEI's Sustainability Planning Toolkit
Ā 

Recently uploaded

Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
Ā 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Drew Madelung
Ā 
Advantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessAdvantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessPixlogix Infotech
Ā 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CVKhem
Ā 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?Igalia
Ā 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityPrincipled Technologies
Ā 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptxHampshireHUG
Ā 
GenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdfGenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdflior mazor
Ā 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2
Ā 
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUnderstanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUK Journal
Ā 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer
Ā 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
Ā 
Developing An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilDeveloping An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilV3cube
Ā 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
Ā 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc
Ā 
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...Neo4j
Ā 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024The Digital Insurer
Ā 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsJoaquim Jorge
Ā 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...apidays
Ā 

Recently uploaded (20)

Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
Ā 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Ā 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
Ā 
Advantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessAdvantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your Business
Ā 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CV
Ā 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
Ā 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
Ā 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
Ā 
GenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdfGenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdf
Ā 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
Ā 
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUnderstanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Ā 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
Ā 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
Ā 
Developing An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilDeveloping An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of Brazil
Ā 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
Ā 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
Ā 
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Ā 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Ā 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
Ā 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...
Ā 

Community Engagement Techniques 2.0

  • 1. Community Engagement Techniques Presentation to 2011 Annual Conference Massachusetts Association of Planning Directors, Inc. ā€œAdvanced Public Outreach Toolsā€ Friday, June 10, 2011 2.0
  • 2. ā€œThere is an absolute orgy of public process in the United States ā€¦ Basically, we canā€™t get anything done.ā€ - Andres Duany Credit: Noah Kalina
  • 3. Community Engagement is about working in the space of conflict cynic skeptic realist pragmatist opportunist idealist visionary PESSIMIST OPTIMIST
  • 9. What are they showing on my property! Presentations
  • 10. Flyers Brochures Postcards Door to door volunteers Surveys Fact Sheets Comment cards Posters Hotlines, News, Radio Community events Public meetings Council hearings Neighborhood Outreach Centers Charrettes Electronic message boards Website Electronic Polling Facebook Traditional Public Outreach Tools and Techniques
  • 11. Richardson Olmsted Complex, Buffalo NY Source: Urban Design Project / CKS
  • 13. HOW OLD ARE YOU? Under20 y... 20 ā€“40 years 41 ā€“60 years Over60 years 2% 23% 42% 33% 1. Under 20 years 2. 20 ā€“ 40 years 3. 41 ā€“ 60 years 4. Over 60 years VISIONING Source: Urban Design Project / CKS
  • 14. IF THE SITE INCLUDED PUBLICLY ACCESSIBLE PARK SPACE, WHAT WOULD YOU USE IT FOR? 1. Walking/Jogging 2. Picnicking 3. For Kids 4. Sports 5. Dogs 6. All of the Above 7. Other? PRECEDENTS & VISIONING Source: Urban Design Project / CKS
  • 15. WHAT FACTOR OF SUCCESS IS MOST IMPORTANT TO YOU? VISIONING 1. It Improves Physical Surrounding Communities 2. It Benefits Diverse Neighborhood Residents 3. It Rehabilitates the Historic Campus 4. It is Completed! 5. Other? Source: Urban Design Project / CKS
  • 16. HOW WELL DO THE PROPOALS FOR BUILDING USES SATISFY PUBLIC ASPIRATIONS? Veryw ellSom ew hat PoorlyDonā€™tknow 49% 7%5% 39% 1. Very well 2. Somewhat 3. Poorly 4. Donā€™t know RICHARDSON OLMSTED COMPLEX Source: Urban Design Project / CKS
  • 17. WAT E RTO W N E C O N O M I C D E V E L O P M E N T M t . A u b u r n . M a d d e n . G a m b l e COMMERCIAL Aetna Mills Sasaki + Arsenal on Charles ATT Coolidge Hill Tufts Watertown Economic Development Study
  • 18. Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates Watertown Economic Development Study
  • 19. Watertown Economic Development Study 1. Easy to start a page 2. Data tracking on users 3. Links to relevant information 4. Good format for posting pictures, maps, documentsā€¦ 1. Updating necessary to be relevant/useful 2. No news = no hits 3. Platform limited by user demographics 4. Tool limits groups without access to technology + benefits - challenges Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates
  • 20. 1 Speak their language Source: Groundwork Lawrence
  • 21. 1 Speak their language Source: CKS Translation Equipment
  • 22. Haitian African American Latino Youth radio churches + associations community meetings social media Source: Miami21 Reach out to people on their own terms2
  • 23. Strive to eliminate jargon + simplify feedback loops3 Source: Knoxville South Waterfront Master Plan, CKS
  • 25. 5Planning fatigue / over-engagement Source: Paul Tronolone/PB