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Service quality

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Service Quality as a competitive advantage in Retail and sales Business.

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Service quality

  1. 1. As our Competitive Advantage
  2. 2. Agenda  What’s competitive advantages ?  What are customers looking for ?  Customer Satisfaction Levels ?  Closing
  3. 3. Competitive Advantage
  4. 4. Competitive Advantage  BEST AT?  Why Customer Should Buy from YOU ? Compan y Competitive Advantage BEST AT
  5. 5. What are customers looking for ?  Excellent Product  Excellent Delivery System  Excellent Service Mindset
  6. 6. Customers Satisfaction Levels
  7. 7. Customers Satisfaction Levels Basic Expected Desired Surprising UNBELIEVAB LE! Criminal
  8. 8. Designed By : Mustafa Makled

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