4. We communicate to…We communicate to…
Get information
Motivate
Praise
Get feedback
Sell
Greet
Etc.
4
EFFECTIVE
COMMUNICATION
PRODUCTIVE
RELATIONSHIP
5. Aristotle’s model
Shannon-Weaver’s model
Inferential model
Michael Polanyi's model of written
communication
6. the speaker
the speech
the audience
The person at the end of the
communication process holds the key to
whether or not communication takes
place.
7.
8.
9.
10. 10
We communicate only when we want to
communicate.
Words mean the same to both speaker
and listener.
Communication is a one way street
between the speaker and the listener.
The message we communicate is the
message that the listener will receive.
13. Formal
1. Is planned by the organization
2. Flows in all directions
3. Essential for business operations
Informal
1. Is planned by the organization
2. Flows in all directions
3. Develops positive human relationships
Serial
16. Perceptual and Language Differences
Restrictive Environments
Distractions
Perceptive Tactics
Information Overload
Ineffective Listening Skills
Receiver's Capability
17. Adopt an Audience-Centered approach
Foster an open communication climate
Commit to ethical communication
Create Lean and Efficient Messages