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Success Story
BFSI Industry
Experis - Malaysia
Perm Hiring

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Success Story: Experis Perm Hiring – BFSI Industry
The client, a multinational insurance firm embarked on a
global cost saving initiative. The objective was to close
operations in Hong Kong and move them to Malaysia and
the Philippines. Service Provider was selected as a supplier
of choice. Perm hiring was required for:
• Cloud Engineers
• Portfolio Managers
• Service Management
• Risk & Controls
• Platform Engineers
• Infrastructure Architects
• Network Architects
• ININ Architects / Engineers
• VOIP Specialists
Challenges
• Striking the balance between the existing team
responsible to interview and shortlist suitable candidate
before the close of operations in HK and prospective
candidates. Enhanced scrutiny of profiles and rejection
reasons were not specific.
• The pace that was required by the Board was not
achieved due to delays from the incumbent team.
• The recruitment process was slow due to multiple
interviews and lagged evaluations of candidates.
Internal communications challenges
• Client’s Malaysian counterpart, did not have clear guidance from US on the
required talent and therefore had constant changes in JDs.
Approach
• Closely worked with the client’s stakeholders to understand requirements
• Developed an end to end recruitment tracker and reporting structure to
identify process bottlenecks
• Setup weekly reviews with the client’s Board to address pressing issues.
• Provided the client with market data on skills availability in Malaysia and
abroad
• Organized online interviews for the client to understand the market flavor of
available skills & adjust requirements to match reality.
Results
• Successfully hired 25 professionals for the required roles.
• Contributed to 40% of overall hiring over the recruitment period from a pool
of 10+ suppliers.
• The project expanded to place Service Provider as an MSP for all contract
hiring of the client.

3.
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