4. INTRODUCTION
TYPE: Public
INDUSTRY: Restaurants
HEAD QUARTERS: Oak Brook, Illinois, U.S
NUMBER OF LOCATIONS: 32000+ &
worldwide
KEY PEOPLE: James Skinner(Chairman &
CEO)
o PRODUCTS: FAST FOOD ( Hamburger,
chicken, frenchfries, soft drinks, coffee,
milkshakes, salads, desserts, breakfasts)
o EMPLOYEEES: 40,000
5. HISTORY:
FOUNDED: May 15, 1940 in San Bernardino,
California & McDonald’s corporation on April
15, 1955 in Des Plaines, Illinois.
FOUNDER(s): Richard And Maurice
McDonald, McDonald’s restaurant concept;
Ray Kroc, McDonald’s corporation founder.
6. MISSION STATEMENT
“ McDonald’s mission is to be the world’s
best quick service restaurant experience.
Being the best means producing
outstanding quality service, cleanliness,
and values, so that we make every
customer in every restaurant smile.”
7. COMPANY STRATEGY
Company owned
restaurant
Locally owned
franchise in small
countries
Adapting to
cultures
Advertising
9. I LOVE CHILDREN: HAPPY MEAL
In most countries,
McDonald's introduced a
"healthy option" to the
Happy Meal- children
have always been able
to choose milk with
their Happy Meal and
the chain added fruit
juice drink instead of a
soft drink, and bags of
dried fruits in place of
fries.
Toys to be included with
children's meals.
10. OPERATIONS
CUSTOMER ORIENTED: Primary concern of McDonalds is
the satisfaction of its customers.
UNDER DIRECT SUPERVISION OFMOTHER COMPANY:
Periodical visits of representatives to certain branches to
ensure the maintenance of quality standards.
QUALITY FOCUSED: Employees are responsible for
providing quality services to the clients.
CUSTOMER’S VALUE: McDonalds value its employees as
much as its customers.
11. SWOT ANALYSIS
STRENGHTS WEAKNESSES
o Global presence o Advertising
o Global brand o Employee turn-over
o Economies of scale o Organic food
o Menu items o Lack of innovative
o Logos products
o Nutrition facts o Price
o Real estate portfolio
12. OPPORTUNITIES THREATS
o It can adapt to o Recession
societies needs o Foreign currency
o Allergy fluctuations
o It can research ways to o Issues regarding
use “green” energy o “fast food chain”
o It can create new o Heavy investment
products o Competitors
13. 7 P’S OF MCDONALD'S
PRODUCTS
PRICE
PROMOTION
PLACE
PEOPLE
PROCESS
14. CHAMPS
C-cleanliness
H-hospitality
A-accuracy
M-maintain of facility
P-product quality
S-speed of services
15. CONCLUSION:
Several changes
All over well doing
Favorite fast food(FFF)
After doing analysis and strategies of
McDonalds, we came to know many things
about inner side and how they became
successful.