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  1. 1. Intetics Inc. 10001 Tamiami Tr N, Suite 114 Naples, Florida 34108 United States www.intetics.com intetics@intetics.com Office: +1-239-217-4907 ANOTHER WAY OF DOING BUSINESS IN OUTSOURCING CENTERS OF EXCELLENCE
  2. 2. COE THEORY
  3. 3. Intetics Inc. | 10001 Tamiami Tr N, Suite 114, Naples, Florida 34108, United States Office: +1-239-217-4907 | intetics@intetics.com | www.intetics.com 2 main challenges in outsourcing software development o CUSTOMER CHALLENGE o PEOPLE CHALLENGE
  4. 4. Intetics Inc. | 10001 Tamiami Tr N, Suite 114, Naples, Florida 34108, United States Office: +1-239-217-4907 | intetics@intetics.com | www.intetics.com A CoE, based on the Wikipedia definition, making it for ‘intetics case’ is: A team that provides leadership, best practices, research, support and training for a certain focus area. The focus area might be a technology (e.g. CLOUD), a business concept (e.g. BPM/RPA/digital transformation), a skill (e.g. customer service) or a broad area of study (e.g. software quality management). A center of excellence may also be aimed at revitalizing stalled initiatives (e.g. sap, erp/odoo, pse). Sometimes it’s also called a competency center, a capability center, or a tech community. Center of Excellence definition
  5. 5. Intetics Inc. | 10001 Tamiami Tr N, Suite 114, Naples, Florida 34108, United States Office: +1-239-217-4907 | intetics@intetics.com | www.intetics.com We define following characteristics that CoE should try to have: o Detailed information and knowledge for the area it covers o Information about standards and best practices in industry o RnD team. Real examples are preferable but not a must. Portfolio will grow itself o Process for certificates achieving o Training courses and services o Participation in specific events and conferences o Publications, desirable not a must o Change management in the implementation process o Ability to choose the best components and technologies, correct vendor management o Outcome: marketing offer and business cases. Center of Excellence characteristics
  6. 6. Intetics Inc. | 10001 Tamiami Tr N, Suite 114, Naples, Florida 34108, United States Office: +1-239-217-4907 | intetics@intetics.com | www.intetics.com o Top technical specialists involvement - having CoE and strong technical guys participation in it makes you sure they're doing interesting things basing on the latest technologies that are chosen by themselves. o Strategic planning is done by the whole company - sometimes you don't know which technology will blow up soon or you simply don't know about some technology at all. o New lines of business - every new CoE is new LOB for your company and your sale department. o If your CoE doesn't require strongest technical guys and diving into this area is not so complicated, you can utilize your bench in CoE and make proactive resource distribution o Having CoE in specific area gives you a lot of mental motivation for external professionals in this area to join your company and participate in CoE o CoE people will participate in tenders and presale that are relevant to CoE technologies stack Benefits that company receives from COE
  7. 7. COE PRACTICE
  8. 8. Intetics Inc. | 10001 Tamiami Tr N, Suite 114, Naples, Florida 34108, United States Office: +1-239-217-4907 | intetics@intetics.com | www.intetics.com o Leadership Who should lead COE? How to find this person? Should we assign someone? Our idea is that COE is led by a very motivated volunteer. This should be a "hero" who will take part in COE organization, planning, executing and control. o Budget Should we pay for people who participate in COE? How much should we pay? Should we provide some budget for each COE? What is the budget? Our idea is that people work in COE without additional payment for them. BUT finally when people make business from COE they should expect some way of compensation from company. o Company integration How is COE integrated in the company? How to promote it inside the company? How to highlight it inside and outside the company? The answer from us is only one sentence: make COE as much public and open as you can. COE Implementation (1)
  9. 9. Intetics Inc. | 10001 Tamiami Tr N, Suite 114, Naples, Florida 34108, United States Office: +1-239-217-4907 | intetics@intetics.com | www.intetics.com o Process o Try to make all COEs in your company work in the similarsame way o Don't create strict rules and processes for COE, this is an area of technical art and engineers will not like strict rules o COE should be startedinitiated by enthusiasts not be a company order o It is better to have one person in the company who coordinates all COEs. In our case this is CTO o Make periodic sync with all COEs to know their status and coordinate their work o Line of business When my COE will be LOB? Should we make new LOB at the very beginning? It depends. Each COE has its own specific, some of them will be new LOB at the moment of creation. In most cases the process from forming COE to new LOB is not short in time. COE Implementation (2)
  10. 10. Intetics Inc. | 10001 Tamiami Tr N, Suite 114, Naples, Florida 34108, United States Office: +1-239-217-4907 | intetics@intetics.com | www.intetics.com Following are things we expect to have from COE before it becomes LOB: o Assisting for existing projects if they work with COE technology stack o Assisting in people interviews if they work with COE technology stack o Assisting sales team if they require help in area of COE technology stack o Make company PR by creating articles and publications about COE work COE Outcome
  11. 11. Q&A
  12. 12. Intetics Inc. 10001 Tamiami Tr N, Suite 114 Naples, Florida 34108 United States www.intetics.com intetics@intetics.com Office: +1-239-217-4907 THANK YOU!

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