Kharkiv PMDay 2017 Кіра Гончарова - "90% of Project Manager’s Time is Communication. Make It Effective"

1. 90% of Project Manager’s Time is
Communication. Make It Effective
March 4th, 2017

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About Speaker
1. COO, Dev-Pro.net Ukraine https://www.dev-
pro.net/
2. Project Management Professional (PMP), PMI
3. 6 years in IT:
a. General Manager
b. Project Manager
c. Quality Assurance Specialist

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Source http://www.pmi.org/-/media/pmi/documents/public/pdf/white-papers/communications.pdf

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“Effective communication means that
the information is provided in the
right format, at the right time, to
the right audience, and with the
right impact.”
PMBOK Guide 5th Edition

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.. in the right format ..
1. Use right tool
2. Be concise and short
3. Don't “Bury the lead”
4. Use the relevant and clear subjects in e-mails
5. Highlight important questions
6. Answer all the questions before they are asked
7. Make sure you're heard and understood

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.. at the right time ..
1. Always acknowledge the message as soon as you see it
2. Meet provided ETA or give an update before you fail to meet it
3. Share the problem with stakeholders as soon as you just start
suspecting it being a problem
4. Provide status updated BEFORE you're asked on it

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.. to the right audience ..
and many more…

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.. with the right impact ..

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13. THANK YOU!
http://dev-pro.net/effective-communication

14. http://pmcon.dev-pro.net