An over view of the ITIL Version 3 Intermediate Streams: Lifecycle and Capability

1. What s
What’s the Difference?
Clarifying Lifecycle and Capability Intermediate Knowledge
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2. About ITSM Academy
Accredited Education Ft. Lauderdale, Dallas &
ITIL® Foundation
Washington, DC - Public
ITIL® Foundation and Managers Bridge Corporate on-site Classes
ITIL® Lifecycle, Capability and MALC Virtual Classes
ITIL® Practitioner Service Manager (V2)
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d fl
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Awareness
And More! W elcome!
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3. ITSM Academy Affiliates
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4. An Overview of the
ITIL® V3 Certification Scheme
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5. The V3 Scheme has Four Levels
Level 4
Advanced
(Applied)
Level 3
Expert (working title)
(Lead)
Level 2 Intermediate Streams
( p
(Implement or Execute)
)
Implement Execute
Level 1 Foundation
(Understand)
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6. The Scheme is Credit Based
A minimum of 22 credits are needed to achieve ITIL® Expert
Foundation – 2 credits
Intermediate (Lifecycle and/or Capabilities) – 15 credits
Managing Across the Lifecycle – 5 credits
TBD
Advanced
Project Based
ITIL
Expert
5 points
Mandatory Managing Across the Lifecycle
3 points each 4 points each
CSI Service Offerings and Agreement (SOA)
Mix and Match (15 credits)
( ) ST SO
SD Release, Control and Validation (RCV)
SS
Planning, Protection and Optimization (PPO)
Operational Support and Analysis (OSA)
Lifecycle Stream Capability Stream
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2 points
Mandatory v3 Foundation
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7. The Intermediate “Streams”
Lifecycle Modules (5 courses, 3 credits each)
A 3 d course per l f
day lifecycle stage ( OGC book)
l (or b k)
Focuses on implementing a particular lifecycle stage
Capabilities Modules (4 courses 4 credits each)
courses,
A 5 day course per logical process cluster
− Release, Control and Validation (
, (RCV)
)
− Operational Support and Analysis (OSA)
− Service Offerings and Agreement (SOA)
− Planning, P t ti
Pl i Protection and Optimization (PPO)
d O ti i ti
Focuses on executing integrated processes
Lifecycle modules are for those working “on” the processes.
Capabilities modules are for those working “in” the processes.
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8. The Exams
Intermediate are scenario based with gradient scoring
Ninety i t
Ni t minutes
Eight complex questions
Separate scenario booklet
p
Four possible and detailed answers
Scoring is
− Five marks for best answer
− Three marks for good answer
− One mark for okay answer
− Zero marks for distracter
Learners must achieve 28/40 or 70% to pass
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9. Capability vs. Lif
C bilit Lifecycle C
l Courses
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10. Capability Courses
Capability courses are V3 equivalents to V2 Practitioner courses
V3 Capability V2 Practitioner
Release Control & Validation (RCV) = Release and Control (IPRC)
Operational Support & Analysis (OSA = Support and Restore (IPSR)
Service Offerings & Agreements (SOA) = Agree and Define (IPAD)
Planning, Protection & Optimization (PPO) = Plan and Improve (IPPI)
Focus on executing and improving existing related processes
F d l d
Covers a detailed view of process inputs, activities, concepts,
metrics and outputs of each process
May cross lifecycle stages or V3 books
Targets process managers, line managers and those who will
execute process daily activities
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11. What’s Covered in Capabilities Stream?
Release,
Release Control and Validation (RCV) Operational Support and Analysis (OSA)
• Change Management • Event Management
• Release And Deployment Management • Incident Management
• Service Validation And Testing • Request Fulfillment
• Service Asset & Configuration Mgmt • Problem Management
• Knowledge Management • Access Management
• Request Fulfillment • Service Operation Functions
• Service Evaluation o Service Desk
o Technical Management
o IT Operations Management
o Application Management
Service Offerings and Agreement (SOA) Planning, Protection and Optimization (PPO)
• Service Portfolio Management • Capacity Management
• S i Level Management
Service L l M t • A il bilit M
Availability Managementt
• Service Catalog Management • IT Service Continuity Management
• Demand Management • Information Security Management
• Supplier Management • Demand Management
• Financial Management • Risk Management for Service Planning Protection
and Optimization
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12. Lifecycle Courses
V3 Lifecycle
Service Strategy (SS)
Service Design (SD)
ITIL V2
Service
Service Transition
Manager
M
Service Operation
Continual Service Improvement
Looks at implementing an entire lifecycle stage
Explores stage activities, process relationships, roles, responsibilities
and implementation considerations
Covers one ITIL V3 publication in each course
Targets ITSM project teams, process owners, lifecycle stage
managers,
managers consultants and ITSM stakeholders
Is the V3 process equivalent of Service Manager
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13. The Value of Modular Lifecycle Courses
Unlike V2 Service Manager, training can span a longer
period of time while building credits towards ITIL Expert
Service Service Service Service
CSI Strategy Design Transition Operation
Lifecycle knowledge can also be spread across multiple
learners, based on roles and responsibilities
Allows for "just-in-time” education
Can be taken in the order that makes sense to you
It is highly recommended that organizations have at least one
g y g
ITIL Expert™ to ensure that all aspects of the service lifecycle
are understood and considered.
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14. You Can Mix and Match SS CSI
RCV SD
Your education plan can include
courses from both streams OSA
The Credit Profiler
Helps learners build a balanced path to ITIL Expert
Can be based on completed or potential courses
Generates a comments and recommendation report
Useful tool for helping learners plan their education
www.itilofficialsite.com/itilmapping/v1/map.asp
i il ffi i l i /i il i / /
A “balanced” education plan ensures that you have sufficient
knowledge to succeed in “Managing Across the Lifecycle”
and earned ITIL Expert certification.
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15. Intermediate Courses and ITIL Expert
You can earn enough credits through either the
Lifecycle or C
Lif l Capability stream t enter “M
bilit t to t “Managing i
Across the Lifecycle” (15 credits plus 2 for
Foundation) )
“Managing Across the Lifecycle” (MALC) is the
gateway course and exam to achieve ITIL Expert
certification
As the name implies, MALC
brings it all t
bi ll together and considers
th d id
softer, but tougher issues such
as organizational change. ITIL E
Expert Pin
t Pi
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16. Accredited ITIL Course Availability
Delivered in ITSM Academy offers
Public Classrooms the full library of ITIL
− Fort Lauderdale V3 Courses
− Dallas
− Washington DC
− Virtual Classroom
(coming soon!)
Corporate, On-Site
Corporate On Site
Courseware Licensing
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17. Alumni Program Benefits
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