You get a call from a customer saying that his laptop wont hold a char.docx

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The customer's laptop is not holding a charge and he asks if the problem is the battery. There are several potential issues that could cause this: the battery could be faulty and need replacing; the power cord could be damaged so it's not charging the battery; or the power converter in the cord could be damaged, preventing the battery from receiving a charge.

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You get a call from a customer saying that his laptop wonâ€™t hold a charge, and he asks you if
the problem is the battery. Of the following, what do you say could be potential problems?
A. The battery could be faulty.
B. The power cord could be faulty.
C. The power converter could be faulty.
D. The motherboard could be faulty.
Solution
A, B, and C. There are any number of reasons why a laptop could seem not to hold a charge. The
battery could be faulty, requiring a replacement. The power cord itself could be damaged so that
the battery is not charging when the unit is plugged into a power strip. The power converter on
the cord could be damaged, preventing the battery from receiving a charge.

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