Excerpt from the IUPUI RSSS compiled August 2014

1. IUPUI
EBI Residential Student
Satisfaction Survey
Excerpt compiled and organized
by LeAnna Willis
July 2014

2. 0%
20%
40%
60%
80%
100%
My RA is a
helpful source
of information
about campus.
My RA is
generally
available to me.
My RA spends a
reasonable
amount of time
with the
residents.
My RA is fair
and consistent
when enforcing
housing
policies.
My RA has
made an effort
to get to know
me.
I know how to
contact the RA
on duty after
hours
1st Year Area 1
Strongly Disagre Disagree Neutral Agree highly Agree

3. 0%
20%
40%
60%
80%
100%
My RA is a
helpful source
of information
about campus.
My RA is
generally
available to me.
My RA spends a
reasonable
amount of time
with the
residents.
My RA is fair
and consistent
when enforcing
housing
policies.
My RA has
made an effort
to get to know
me.
I know how to
contact the RA
on duty after
hours
1st Year Area 2
Highly Disagree Disagree Neutral Agree Highly Agree

4. 0%
20%
40%
60%
80%
100%
RA is good
Resource
RA is available RA spends time
with residents
RA is fair with
policy
enforcement
My RA has
made an effort
to get to know
me.
I know how to
contact the RA
on duty after
hours
Upper Class Area 1
Strongly Disagree Disagree Agree Strongly Agree

5. 0%
20%
40%
60%
80%
100%
RA is good
Resource
RA is available RA spends time
with residents
RA is fair with
policy
enforcement
My RA has
made an effort
to get to know
me.
I know how to
contact the RA
on duty after
hours
Upper Class Area 2
Strongly Agree Agree Disagree Strongly Disagree

6. Paraprofessional Staff Satisfaction
1st Year Area
• Residents are satisfied with
the way they feel about the
paraprofessional staff
• With an average of 3.8
students are highly satisfied
with the interactions with
staff
Answer Options Average
My RA is a helpful source of
information about campus.
3.83 | 3.94
My RA is generally available to me. 3.41 | 3.79
My RA spends a reasonable
amount of time with the residents.
3.43 | 3.76
My RA is fair and consistent when
enforcing housing policies.
3.54 | 3.94
My RA has made an effort to get to
know me.
3.72 | 3.70
I know how to contact the RA on
duty after hours
4.26 | 4.28

7. Paraprofessional Staff Satisfaction
Upper-Class Area
• Residents are mostly
satisfied with the way they
feel about the
paraprofessional staff
• With an average of 3.04
students are satisfied with
their interactions with staff
Answer Options Average
RA is a good resource 3.04 | 3.27
RA is available 2.72 | 3.13
RA spends time with residents 2.72 | 3.00
RA is fair with policy
enforcement
3.08 | 3.23
My RA has made an effort to
get to know me.
2.76 | 3.02
I know how to contact the RA
on duty after hours
3.32 | 3.22

8. Suggestion
• Recognize the good work that the paraprofessional
staff are doing with the students by doing some kind
of recognition for the paraprofessional staff
members.
• Motivation by appreciation
http://www.appreciationatwork.com/