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NAVIGATING THE SOCIAL LEARNING ROADMAP
                            PRESENTED
                                   BY   TERRENCE WING




                               #sociallearning



COPYRIGHT 2011, Liquid Learn, All rights reserved
GENIUS
                                                    Common sense is genius
                                                    dressed in its working
                                                    clothes.

                                                         Ralph Waldo Emerson




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE SOCIAL SUITE
                                                    SOCIAL
                                                    BUSINESS



        SOCIAL
                                                                 SOCIAL
        LEARNING                                                 MEDIA




                                                    SOCIAL
                                                    NETWORKING




COPYRIGHT 2011, Liquid Learn, All rights reserved
Objectives
1. Evaluate the value of a social learning strategy within their
   organization.
2. Forecast obstacles in the organizational culture that block social
   learning.
3. Navigate steps to creating a social learning culture.
4. Fuel engagement within the framework of a social learning culture.
5. Discover the career implications of a social learning culture.




COPYRIGHT 2011, Liquid Learn, All rights reserved
CASE STUDY: CHRYSLER




COPYRIGHT 2011, Liquid Learn, All rights reserved
CASE STUDY: CHRYSLER

                        160,000 EMPLOYEES
                       ACROSS THE UNITED
                     STATES, CANADA, MEXICO
                     AND 90 OTHER COUNTRIES




COPYRIGHT 2011, Liquid Learn, All rights reserved
CASE STUDY: CHRYSLER (need)




COPYRIGHT 2011, Liquid Learn, All rights reserved
CASE STUDY: CHRYSLER (tools)

                    SEARCH
                    LINKS
                    AUTHORING
                    TAGS
                    EXTENSIONS
                    SIGNALS

COPYRIGHT 2011, Liquid Learn, All rights reserved
CASE STUDY: CHRYSLER (ROI)

                    DECREASE COST OF TRAINING
                    PILOT OUTPERFORMED
                    AGILE CONTENT MGMT
                    ENGAGEMENT CREATING INSIGHTS




COPYRIGHT 2011, Liquid Learn, All rights reserved
DECREASE COST OF TRAININ
                    PILOT OUTPERFORMED
                    AGILE CONTENT MGMT
                    ENGAGEMENT CREATING INSIGHTS




COPYRIGHT 2011, Liquid Learn, All rights reserved
CASE STUDY: Telus
    Cost Savings:
    Although the company’s
    learning budget for 2010 is $21
    Million, Tellus anticipates saving

                          35,000 Employees
    20 percent of that – nearly $5
    million in 2011

                            across Canada
                          Retiring workforce
                         Reduction in Budget


COPYRIGHT 2011, Liquid Learn, All rights reserved
CASE STUDY: Telus (Strategy)

                                 My Sites
                                Tellus Tube
                               My Community




COPYRIGHT 2011, Liquid Learn, All rights reserved
COPYRIGHT 2011, Liquid Learn, All rights reserved
Success depends upon previous preparation, and without such
                               preparation there is sure to be failure.
                               -CONFUCIUS




COPYRIGHT 2011, Liquid Learn, All rights reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#10
 BECAUSE…                                           Image from Google Images




POOR TRAINING CAN LEAD TO POOR OUTCOMES

Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#9
 BECAUSE…                                           Image from Google Images




SECURITY IS MISALIGNED WITH LEARNING
  STRATEGY
Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#8
 BECAUSE…                                           Image from Google Images




SOME ENVIRONMENTS PREVENT THE EXCHANGE

Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#7
 BECAUSE…                                           Image from Google Images




LACK OF PROPER MONITORING CAN BE
  DISASTROUS
Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#6
 BECAUSE…                                           Image from Google Images




RESTRICTING ACCESS DECREASES ENGAGEMENT

Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#5
 BECAUSE…                                           Image from Google Images




LACK OF DIRECTION WELCOMES PREDATORS

Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#4
 BECAUSE…                                           Image from Google Images




UNEXPECTED RECOIL FROM POOR PLANNING CAN
 DISPLACE YOUR DIRECTION
Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#3
 BECAUSE…                                           Image from Google Images




QUICKLY JUMPING IN W/O PREPARATION CAN
 SUCK EFFORTS INTO A PARALYZING POSITION
Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#2
 BECAUSE…                                           Image from Google Images




UNREALISTIC EXPECTATIONS CAN LEAD TO
 PROBLEMS
Copyright 2011 Liquid Learn • All Rights Reserved
REASONS WHY WE
FAIL WITH SOCIAL
LEARNING…



#1
 BECAUSE…                                           Image from Google Images




SOMETIMES YOU’RE JUST NOW READY FOR THE
  BIG CHAIR
Copyright 2011 Liquid Learn • All Rights Reserved
EVOLVED LEARNING
NEXT EXIT


SLOWER TRAFFIC PLEASE MOVE OUT OF THE WAY
LIQUID LEARN
                 VALYOUCASTING™ COMPASS
   Implementation Guide for Building a Social Learning Culture



REALITY                       CULTURAL
                            INTEGRATION
                                                              ENLIST
                                                            ADVOCATES


             IMPROVE
            PLATFORM                                                        CREATE GOALS



                                                                                 ESTABLISH
           GROW
         COMMUNITY
                                  ENGAGEMENT                                    GOVERNANCE



              FILTER
             CONTENT                                                       BUILD TOOLKIT




                                                                                      RESULTS
                            CREATE                          TRAIN
                           CONTENT                       PARTICIPANTS




             Copyright 2011, Liquid Learn, All Rights Reserved, contact thirsty@liquidlearn.com
LIQUID LEARN
                  VALYOUCASTING™ COMPASS
    Implementation Guide for Building a Social Learning Culture
Email: thirsty@liquidlearn.com
Subject: ValYouCasting™ Poster
REALITY            CULTURAL
                 INTEGRATION
                               ENLIST
                             ADVOCATES


              IMPROVE
             PLATFORM                                                        CREATE GOALS



                                                                                  ESTABLISH
            GROW
          COMMUNITY
                                   ENGAGEMENT                                    GOVERNANCE



               FILTER
              CONTENT                                                       BUILD TOOLKIT




                                                                                       RESULTS
                             CREATE                          TRAIN
                            CONTENT                       PARTICIPANTS




              Copyright 2011, Liquid Learn, All Rights Reserved, contact thirsty@liquidlearn.com
COLLABORATION
                                       COLLABORATION


SOCIAL LEARNING PLATFORMS ENABLE
COLLABORATION ACROSS BORDERS AND
OFTEN SILOS. THESE CONVERSATIONS ARE
RECORDED, ARCHIVED AND TRANSFORMED     CONTRIBUTION
INTO RETRIEVABLE CONTENT THAT CAN BE
BUILT ON AS THE IDEA GROWS.



                                         CRITIQUE




                                       CONSUMPTION
CONTRIBUTION
                                           COLLABORATION


USERS ARE THE NUCLEAR ENERGY OF A SOCIAL
LEARNING PLATFORM. INCENTIVE TO
CONTRIBUTE BUILDS A LIBRARY WHICH GROWS
EXPONENTIALLY IN SIZE AND PARALLELS        CONTRIBUTION
RELEVANCY UNLIKE ANY OTHER TOP-DOWN
TRAINING INITIATIVE.



                                             CRITIQUE




                                           CONSUMPTION
CRITIQUE
                                        COLLABORATION


LEARNING COMMUNITY USERS ENGAGE EACH
OTHER WITH CRITICISM. THIS IS
CONSTRUCTIVE. CRITICISM FILTERS
INFORMATION NATURALLY, DRAWS OUT        CONTRIBUTION
ADDITIONAL CONTENT THROUGH DEBATE AND
CALL INTO QUESTION ACCURACY.



                                          CRITIQUE




                                        CONSUMPTION
CONSUMPTION
                                          COLLABORATION


CONSUMPTION SIGNALS USEFULNESS AND
RELEVANCY. IT ALSO DRAWS OUT DEMAND FOR
CONTENT SIGNALING A CALL FOR
CONTRIBUITION, COLLABORATION AND          CONTRIBUTION
CRITIQUE.




                                            CRITIQUE




                                          CONSUMPTION
REALITY               CULTURAL
                    INTEGRATION
                                     ENLIST
                                   ADVOCATES


        IMPROVE
       PLATFORM                                  CREATE GOALS



                                                     ESTABLISH
       GROW
     COMMUNITY
                        ENGAGEMENT                  GOVERNANCE



           FILTER
          CONTENT                                BUILD TOOLKIT




                                                        RESULTS
                     CREATE          TRAIN
                    CONTENT       PARTICIPANTS
SOCIAL LEARNING
   OPEN HOUSE




COPYRIGHT 2011, Liquid Learn, All rights reserved
Email: thirsty@liquidlearn.com
   Subject: Platform Open House




COPYRIGHT 2011, Liquid Learn, All rights reserved
The Future is Here
THE FUTURE OF WORK
               Social will become the new spec




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
     Social Analytics will replace demographics




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
    Your Network will become collateral for
       employment and career growth




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
     Traditional resumes will be depreciated




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
      Social rating systems will become more
     valuable than yearly performance reviews




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
Media Design will become a basic competency




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
Social Stardom will be a
    consideration in
    performance assessment




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
               Employee performance will be a
                     marketable brand




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
                                        Knowledge assets will
                                           sway economic
                                           decisions




COPYRIGHT 2011, Liquid Learn, All rights reserved
THE FUTURE OF WORK
                           Work will be scored




COPYRIGHT 2011, Liquid Learn, All rights reserved
"The only thing that interferes
  with my learning is my
  education.”

  Albert Einstein




COPYRIGHT 2011, Liquid Learn, All rights reserved
The Future of work
                                TERRENCE WING
                                Follow me on Twitter    @TerrenceWing
                                Like me on Facebook     Facebook.com/isd20
                                eMail me                thirsty@liquidlearn.com
                                Connect with me on LI   Terrence Wing
                                Watch me on Youtube     Terrence Wing
                                Call me                 (310) 242-5233




COPYRIGHT 2011, Liquid Learn, All rights reserved

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Navigating the Social Learning Roadmap

  • 1. NAVIGATING THE SOCIAL LEARNING ROADMAP PRESENTED BY TERRENCE WING #sociallearning COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 2. GENIUS Common sense is genius dressed in its working clothes. Ralph Waldo Emerson COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 3. THE SOCIAL SUITE SOCIAL BUSINESS SOCIAL SOCIAL LEARNING MEDIA SOCIAL NETWORKING COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 4. Objectives 1. Evaluate the value of a social learning strategy within their organization. 2. Forecast obstacles in the organizational culture that block social learning. 3. Navigate steps to creating a social learning culture. 4. Fuel engagement within the framework of a social learning culture. 5. Discover the career implications of a social learning culture. COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 5. CASE STUDY: CHRYSLER COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 6. CASE STUDY: CHRYSLER 160,000 EMPLOYEES ACROSS THE UNITED STATES, CANADA, MEXICO AND 90 OTHER COUNTRIES COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 7. CASE STUDY: CHRYSLER (need) COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 8. CASE STUDY: CHRYSLER (tools) SEARCH LINKS AUTHORING TAGS EXTENSIONS SIGNALS COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 9. CASE STUDY: CHRYSLER (ROI) DECREASE COST OF TRAINING PILOT OUTPERFORMED AGILE CONTENT MGMT ENGAGEMENT CREATING INSIGHTS COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 10. DECREASE COST OF TRAININ PILOT OUTPERFORMED AGILE CONTENT MGMT ENGAGEMENT CREATING INSIGHTS COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 11. CASE STUDY: Telus Cost Savings: Although the company’s learning budget for 2010 is $21 Million, Tellus anticipates saving 35,000 Employees 20 percent of that – nearly $5 million in 2011 across Canada Retiring workforce Reduction in Budget COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 12. CASE STUDY: Telus (Strategy) My Sites Tellus Tube My Community COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 13. COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 14. Success depends upon previous preparation, and without such preparation there is sure to be failure. -CONFUCIUS COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 15. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #10 BECAUSE… Image from Google Images POOR TRAINING CAN LEAD TO POOR OUTCOMES Copyright 2011 Liquid Learn • All Rights Reserved
  • 16. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #9 BECAUSE… Image from Google Images SECURITY IS MISALIGNED WITH LEARNING STRATEGY Copyright 2011 Liquid Learn • All Rights Reserved
  • 17. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #8 BECAUSE… Image from Google Images SOME ENVIRONMENTS PREVENT THE EXCHANGE Copyright 2011 Liquid Learn • All Rights Reserved
  • 18. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #7 BECAUSE… Image from Google Images LACK OF PROPER MONITORING CAN BE DISASTROUS Copyright 2011 Liquid Learn • All Rights Reserved
  • 19. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #6 BECAUSE… Image from Google Images RESTRICTING ACCESS DECREASES ENGAGEMENT Copyright 2011 Liquid Learn • All Rights Reserved
  • 20. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #5 BECAUSE… Image from Google Images LACK OF DIRECTION WELCOMES PREDATORS Copyright 2011 Liquid Learn • All Rights Reserved
  • 21. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #4 BECAUSE… Image from Google Images UNEXPECTED RECOIL FROM POOR PLANNING CAN DISPLACE YOUR DIRECTION Copyright 2011 Liquid Learn • All Rights Reserved
  • 22. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #3 BECAUSE… Image from Google Images QUICKLY JUMPING IN W/O PREPARATION CAN SUCK EFFORTS INTO A PARALYZING POSITION Copyright 2011 Liquid Learn • All Rights Reserved
  • 23. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #2 BECAUSE… Image from Google Images UNREALISTIC EXPECTATIONS CAN LEAD TO PROBLEMS Copyright 2011 Liquid Learn • All Rights Reserved
  • 24. REASONS WHY WE FAIL WITH SOCIAL LEARNING… #1 BECAUSE… Image from Google Images SOMETIMES YOU’RE JUST NOW READY FOR THE BIG CHAIR Copyright 2011 Liquid Learn • All Rights Reserved
  • 25. EVOLVED LEARNING NEXT EXIT SLOWER TRAFFIC PLEASE MOVE OUT OF THE WAY
  • 26. LIQUID LEARN VALYOUCASTING™ COMPASS Implementation Guide for Building a Social Learning Culture REALITY CULTURAL INTEGRATION ENLIST ADVOCATES IMPROVE PLATFORM CREATE GOALS ESTABLISH GROW COMMUNITY ENGAGEMENT GOVERNANCE FILTER CONTENT BUILD TOOLKIT RESULTS CREATE TRAIN CONTENT PARTICIPANTS Copyright 2011, Liquid Learn, All Rights Reserved, contact thirsty@liquidlearn.com
  • 27. LIQUID LEARN VALYOUCASTING™ COMPASS Implementation Guide for Building a Social Learning Culture Email: thirsty@liquidlearn.com Subject: ValYouCasting™ Poster REALITY CULTURAL INTEGRATION ENLIST ADVOCATES IMPROVE PLATFORM CREATE GOALS ESTABLISH GROW COMMUNITY ENGAGEMENT GOVERNANCE FILTER CONTENT BUILD TOOLKIT RESULTS CREATE TRAIN CONTENT PARTICIPANTS Copyright 2011, Liquid Learn, All Rights Reserved, contact thirsty@liquidlearn.com
  • 28. COLLABORATION COLLABORATION SOCIAL LEARNING PLATFORMS ENABLE COLLABORATION ACROSS BORDERS AND OFTEN SILOS. THESE CONVERSATIONS ARE RECORDED, ARCHIVED AND TRANSFORMED CONTRIBUTION INTO RETRIEVABLE CONTENT THAT CAN BE BUILT ON AS THE IDEA GROWS. CRITIQUE CONSUMPTION
  • 29. CONTRIBUTION COLLABORATION USERS ARE THE NUCLEAR ENERGY OF A SOCIAL LEARNING PLATFORM. INCENTIVE TO CONTRIBUTE BUILDS A LIBRARY WHICH GROWS EXPONENTIALLY IN SIZE AND PARALLELS CONTRIBUTION RELEVANCY UNLIKE ANY OTHER TOP-DOWN TRAINING INITIATIVE. CRITIQUE CONSUMPTION
  • 30. CRITIQUE COLLABORATION LEARNING COMMUNITY USERS ENGAGE EACH OTHER WITH CRITICISM. THIS IS CONSTRUCTIVE. CRITICISM FILTERS INFORMATION NATURALLY, DRAWS OUT CONTRIBUTION ADDITIONAL CONTENT THROUGH DEBATE AND CALL INTO QUESTION ACCURACY. CRITIQUE CONSUMPTION
  • 31. CONSUMPTION COLLABORATION CONSUMPTION SIGNALS USEFULNESS AND RELEVANCY. IT ALSO DRAWS OUT DEMAND FOR CONTENT SIGNALING A CALL FOR CONTRIBUITION, COLLABORATION AND CONTRIBUTION CRITIQUE. CRITIQUE CONSUMPTION
  • 32. REALITY CULTURAL INTEGRATION ENLIST ADVOCATES IMPROVE PLATFORM CREATE GOALS ESTABLISH GROW COMMUNITY ENGAGEMENT GOVERNANCE FILTER CONTENT BUILD TOOLKIT RESULTS CREATE TRAIN CONTENT PARTICIPANTS
  • 33. SOCIAL LEARNING OPEN HOUSE COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 34. Email: thirsty@liquidlearn.com Subject: Platform Open House COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 36. THE FUTURE OF WORK Social will become the new spec COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 37. THE FUTURE OF WORK Social Analytics will replace demographics COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 38. THE FUTURE OF WORK Your Network will become collateral for employment and career growth COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 39. THE FUTURE OF WORK Traditional resumes will be depreciated COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 40. THE FUTURE OF WORK Social rating systems will become more valuable than yearly performance reviews COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 41. THE FUTURE OF WORK Media Design will become a basic competency COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 42. THE FUTURE OF WORK Social Stardom will be a consideration in performance assessment COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 43. THE FUTURE OF WORK Employee performance will be a marketable brand COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 44. THE FUTURE OF WORK Knowledge assets will sway economic decisions COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 45. THE FUTURE OF WORK Work will be scored COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 46. "The only thing that interferes with my learning is my education.” Albert Einstein COPYRIGHT 2011, Liquid Learn, All rights reserved
  • 47. The Future of work TERRENCE WING Follow me on Twitter @TerrenceWing Like me on Facebook Facebook.com/isd20 eMail me thirsty@liquidlearn.com Connect with me on LI Terrence Wing Watch me on Youtube Terrence Wing Call me (310) 242-5233 COPYRIGHT 2011, Liquid Learn, All rights reserved