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Workplace Conflict Resolution

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A short presentation about Conflict Resolution inside our company.

Publicada em: Negócios
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Workplace Conflict Resolution

  1. 1. Workplace Conflict Resolution Roberto Lico
  2. 2. Organization leaders are responsible for creating a work environment that enables people to improve their performance and motivation.
  3. 3. If turf wars, disagreements, and differences of opinion escalate into interpersonal conflict, you must intervene immediately.
  4. 4. Not intervening is not an option if you value your organization and your positive culture.
  5. 5. In conflict-ridden situations, your mediation skills and interventions are critical.
  6. 6. Winning Strategies for Setting Up Goals in 2015 Strategies to develop goals How to Mediate and Resolve Conflict Meet with the antagonists together. Let each briefly summarize their point of view, without comment or interruption by the other party. This should be a short discussion so that all parties are clear about the disagreement and conflicting views. Intervene if either employee attacks the other employee. This is not acceptable.
  7. 7. Winning Strategies for Setting Up Goals in 2015 Strategies to develop goals How to Mediate and Resolve Conflict Ask each participant to describe specific actions they’d like to see the other party take that would resolve the differences. Three or four suggestions work well. An example is, “I’d like Mary to send the report to me by Thursday at 1 p.m. so I can complete my assignment by my due date of Friday at noon.”
  8. 8. Winning Strategies for Setting Up Goals in 2015 Strategies to develop goals How to Mediate and Resolve Conflict All participants discuss and commit to making the changes necessary to resolve the conflict. Commit to noticing that the other person has made a change, no matter how small. Commit to treating each other with dignity and respect. It is okay to have reasonable disagreements over issues and plans; it is never okay to have personality conflicts that affect the workplace.
  9. 9. Winning Strategies for Setting Up Goals in 2015 Strategies to develop goals How to Mediate and Resolve Conflict Let the antagonists know that you will not choose sides. It is impossible for a person external to the conflict to know the truth of the matter. You expect the individuals to resolve the conflicts proactively as adults. If they are unwilling to do so, you will be forced to take disciplinary action that can lead to dismissal for both parties.
  10. 10. Winning Strategies for Setting Up Goals in 2015 Strategies to develop goals How to Mediate and Resolve Conflict Assure both parties that you have every faith in their ability to resolve their differences and get on with their successful contributions within your shared organization. Set a time to review progress.
  11. 11. LRCL – Business Services Consulting Roberto Lico – licoreis@licoreis.com.br Whatsapp 55 12 9 9195 2474
  12. 12. Building a Collaborative EnvironmentBuilding a Collaborative Environment Our Business ContactsOur Business Contacts LRCL – Business Services ConsultingLRCL – Business Services Consulting InformationInformation We provide a range of Coaching, Business and Legal Online Support about: Technical Translations – Brazilian Portuguese Lectures:  Doing Business in Brazil  Brazilian Tax Law and Accounting System  Brazilian Legal System  Immigration Law  Management and HR Issues Our E-mail: licoreis@licoreis.com.br

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