1. Providing a tutorial for online students Paul Catherall E-Learning Support LibrarianUniversity of Liverpool

2. The Online Programmes University of Liverpool / Laureate Online Education Partnership Approx 9000 online students Masters degrees, MBA, MSC, doctorates. Study via Blackboard discussion forums Custom Library site for online context. Challenges: technical, communication, digital access, information/ICT literacy.

3. Training and Support Asynchronous Self-Led resources: Guides, video, interactive content. Library Training Module/ VLE content. Writing/ Study resources. Feedback tools/ Email/ Messaging Library Exercises Synchronous Consultations/ Tutorials: Chat/ Skype/ Video Chat Telephone

4. Training and Support Sessions: Logging In / Registration Introduction to the Library Searching for Resources. E-Journals, E-Books, Dissertations, Data Referencing Direct linking Referencing software Specialist Collections Web-based applications, University email, Communications Channels Technical Support

5. Library Web site for Online Programmes Library Training Module Referencing Resources

6. Youtube Video Guidelines/ Multimedia Resources Xerte Tutorial (drag & drop exercise)

7. Skype Pidgin multi messaging

8. Thanks for Listening Paul Catherall E-Learning Support Librarian University of Liverpool p.catherall@liv.ac.uk http://liv.ac.uk/library/ohecampus