27. The Assessment Cycle Mission/Purposes and Objectives Repeat the assessment cycle after changes have been implemented. Source: Hernon and Dugan, 2004 Interpret Evidence Implement Change Identify Outcomes Gather Evidence
39. “ The information acquired through library assessment is used in an iterative manner to improve library programs and services and make libraries responsive to the needs of their communities.” – Steve Hiller “… accountability has shifted from ‘are we spending our money efficiently and wisely’ to ‘what difference does the library make?’” – Steve Hiller Photo source: Charlotte Self