The document discusses how information professionals can take advantage of new opportunities presented by Enterprise 2.0 and social business. It describes how two information professionals, Mary and Jane, incorporated social media and user experience work into their roles. Mary was able to make organic changes within her company that aligned with the corporate strategy. Jane faced resistance when she tried to make usability a priority and her dedicated group was disbanded. The document advocates learning about existing social sources, adding social responsibilities gradually, facilitating communities, tying efforts to strategy, and setting measurable goals.
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The Changing Role of Information Professionals: New Opportunities Created by Enterprise 2.0 and Social Business
1. The Changing Role of
Information Professionals:
New Opportunities Created by
Enterprise 2.0 and Social Business
Larry Hawes, Principal
SLA Pharma and Health Technology Division Spring Meeting
Philadelphia, PA
April 12, 2010