It sounds elementary, but even us grown-ups need an occasional refresher course on how to listen, how to REALLY listen. Listening is an essential part of being a good friend, colleague, lover, designer, manager, and PERSON. It’s a prerequisite for empathy, creativity, and collaboration.

1. Learning to Listen
A Quick Guide to Empathetic Understanding
By Chloe Tseung, David Colby Reed, and Lee-Sean Huang

2. It sounds elementary,
but even us grown-ups
need an occasional
refresher course on
how to listen, how to
REALLY listen.
!
Listening is an essential
part of being a good friend,
colleague, lover, designer,
manager, and PERSON.
!
It’s a prerequisite for
empathy, creativity,
and collaboration.

3. “The most basic of all human needs is
the need to understand and be understood.
The best way to understand people is to
listen to them.”
!
!
!
Dr. Ralph Nichols, Co-Author of Are you listening?

4. “Most people do not listen with
the intent to understand;
they listen with the intent to reply.”
!
!
!
Stephen R. Covey, Author of The 7 Habits of Highly Effective People

5. The Spirit Animals of Listening
Silent
Sponge
Paraphrasing
Parrot
Probing
Puppy

6. Silent
Sponge

7. Silent
Sponge
Shhhhhh!
!
Don’t Speak.
!
Just listen.
!
Observe.
!
Take it all in.

8. Paraphrasing
Parrot

9. Paraphrasing
Parrot
So what I think
you’re saying is…
!
If I heard you
correctly, your
concern is…
!
To paraphrase…
!

10. Probing
Puppy

11. Probing
Puppy
What do you
mean by….?
!
!
Please tell me
more about….
!
!
Could you
give me an
example?
!
!
What was the
context of…?
!
!

12. We would love to hear from you!
Chloe Tseung
!
David Colby Reed
!
Lee-Sean Huang
!
Contact us to schedule a free 30
minute coaching consultation.
hello@foossa.com