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Behavioural Insights Unit:
Case Studies
May 22, 2015
Licence Plate Sticker –
Shift to Online
In PersonIn Person
ProcessProcess
Falls are theFalls are the #1#1 cause of critical injurycause of critical injury
and death on Ontario construction sitesand death on Ontario construction sites
2715-05-25
Kijiji ads appeared
beneath classified
listings related to roofing
in Ontario.
1 1
2 2
3 3
4 4
5 5
6 6
7 7
8 8
Want help choosing a roofer?
Need roofing advice?
Get helpful info & advice from
the Ontario government here.
No-contract roofing’s NO deal.
Cutting corners, no warranty,
the RISKS can cost you $1000s!
Get helpful info & advice here.
Don’t choose the wrong roofer.
The hidden costs can be $1000s
Get helpful info & advice from
the Ontario government here.
Your roof protects your home.
So does a roofing contract.
Get helpful info & advice from
the Ontario government here.
WARNING: Beware roofing scams!
Don’t be the next victim.
Get helpful info & advice here
WARNING: Beware roofing scams!
Don’t be the next victim.
Get helpful info & advice from
the Ontario government here.
WARNING: Beware roofing scams!
Don’t be the next victim.
Get helpful info & advice here.
WARNING: Beware roofing scams!
Don’t be the next victim.
Get helpful info & advice from
the Ontario government here.
Find the Right Roofer
www.Ontario.ca/beforeyoubuyaroof
Info on roofers and consumer rights
from the Government of Ontario.
Need roofing advice?
www.Ontario.ca/beforeyoubuyaroof
Advice and information on roofing
from the Government of Ontario.
Unbiased roofing advice
www.Ontario.ca/beforeyoubuyaroof
Advice and information on roofing
from the Government of Ontario
Protect your home
www.Ontario.ca/beforeyoubuyaroof
Protect your home with advice
from the Government of Ontario.
Trustworthy roofer?
www.Ontario.ca/beforeyoubuyaroof
Info on roofers and consumer rights
from the Government of Ontario.
Don’t hire a bad roofer
www.Ontario.ca/beforeyoubuyaroof
Info on roofers and consumer rights
from the Government of Ontario.
Avoid roofing disasters
www.Ontario.ca/beforeyoubuyaroof
Protect your home with advice
from the Government of Ontario.
WARNING: roofing scams
www.Ontario.ca/beforeyoubuyaroof
Protect your home with advice
from the Government of Ontario.
Don’t hire a bad roofer
www.Ontario.ca/beforeyoubuyaroof
Info on roofers and consumer rights
from the Government of Ontario.
WARNING: roofing scams
www.Ontario.ca/beforeyoubuyaroof
Protect your home with advice
from the Government of Ontario.
Click-Through-Rate by Ad
and Keyword
Click-Through-Rate by Ad
and Keyword
WARNING: Beware roofing scams!
Don’t be the next victim.
Get helpful info & advice here
WARNING: Beware roofing scams!
Don’t be the next victim.
Get helpful info & advice from
the Ontario government here.
Traffic if only the worst
performing ads had run
Actual traffic during the trial
when all ads were run
Traffic if only the best
performing ads had run
5970 total visits
3299 (144%) more because of ads
6875 total visits
4423 (180%) more because of ads
4467 total visits
2015 (82%) more because of ads
Kijij ads
Google
ads
Kijij adsKijij ads
Google
ads
Google ads
Mailing list
Equal groups
=randomization
Lack of Liquidity?Lack of Liquidity?
oror
Procrastination?Procrastination?
Anne Matthews
Director, Communications Branch
Treasury Board Secretariat
416-325-1376
Anne.Matthews@ontario.ca
Elizabeth Hardy
Manager, Behavioural Insights Unit
Treasury Board Secretariat
416-325-5405
Elizabeth.Hardy@ontario.ca
Julian House
Research Scientist
Treasury Board Secretariat
416.326.2562
Julian.House@ontario.ca
Colette Di Bella
Project Manager
Treasury Board Secretariat
416.325-1374
Colette.DiBella@ontario.ca
Nicole Robitaille
Research Scientist
Treasury Board Secretariat
Nicole.Robitaille@ontario.ca

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Case Study: Behavioral Insights Unit

  • 1. Behavioural Insights Unit: Case Studies May 22, 2015
  • 2. Licence Plate Sticker – Shift to Online
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Falls are theFalls are the #1#1 cause of critical injurycause of critical injury and death on Ontario construction sitesand death on Ontario construction sites
  • 25.
  • 26.
  • 27. 2715-05-25 Kijiji ads appeared beneath classified listings related to roofing in Ontario.
  • 28. 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 Want help choosing a roofer? Need roofing advice? Get helpful info & advice from the Ontario government here. No-contract roofing’s NO deal. Cutting corners, no warranty, the RISKS can cost you $1000s! Get helpful info & advice here. Don’t choose the wrong roofer. The hidden costs can be $1000s Get helpful info & advice from the Ontario government here. Your roof protects your home. So does a roofing contract. Get helpful info & advice from the Ontario government here. WARNING: Beware roofing scams! Don’t be the next victim. Get helpful info & advice here WARNING: Beware roofing scams! Don’t be the next victim. Get helpful info & advice from the Ontario government here. WARNING: Beware roofing scams! Don’t be the next victim. Get helpful info & advice here. WARNING: Beware roofing scams! Don’t be the next victim. Get helpful info & advice from the Ontario government here. Find the Right Roofer www.Ontario.ca/beforeyoubuyaroof Info on roofers and consumer rights from the Government of Ontario. Need roofing advice? www.Ontario.ca/beforeyoubuyaroof Advice and information on roofing from the Government of Ontario. Unbiased roofing advice www.Ontario.ca/beforeyoubuyaroof Advice and information on roofing from the Government of Ontario Protect your home www.Ontario.ca/beforeyoubuyaroof Protect your home with advice from the Government of Ontario. Trustworthy roofer? www.Ontario.ca/beforeyoubuyaroof Info on roofers and consumer rights from the Government of Ontario. Don’t hire a bad roofer www.Ontario.ca/beforeyoubuyaroof Info on roofers and consumer rights from the Government of Ontario. Avoid roofing disasters www.Ontario.ca/beforeyoubuyaroof Protect your home with advice from the Government of Ontario. WARNING: roofing scams www.Ontario.ca/beforeyoubuyaroof Protect your home with advice from the Government of Ontario.
  • 29. Don’t hire a bad roofer www.Ontario.ca/beforeyoubuyaroof Info on roofers and consumer rights from the Government of Ontario. WARNING: roofing scams www.Ontario.ca/beforeyoubuyaroof Protect your home with advice from the Government of Ontario. Click-Through-Rate by Ad and Keyword
  • 30. Click-Through-Rate by Ad and Keyword WARNING: Beware roofing scams! Don’t be the next victim. Get helpful info & advice here WARNING: Beware roofing scams! Don’t be the next victim. Get helpful info & advice from the Ontario government here.
  • 31.
  • 32.
  • 33. Traffic if only the worst performing ads had run Actual traffic during the trial when all ads were run Traffic if only the best performing ads had run 5970 total visits 3299 (144%) more because of ads 6875 total visits 4423 (180%) more because of ads 4467 total visits 2015 (82%) more because of ads Kijij ads Google ads Kijij adsKijij ads Google ads Google ads
  • 34.
  • 36. Lack of Liquidity?Lack of Liquidity? oror Procrastination?Procrastination?
  • 37.
  • 38.
  • 39.
  • 40.
  • 41. Anne Matthews Director, Communications Branch Treasury Board Secretariat 416-325-1376 Anne.Matthews@ontario.ca Elizabeth Hardy Manager, Behavioural Insights Unit Treasury Board Secretariat 416-325-5405 Elizabeth.Hardy@ontario.ca Julian House Research Scientist Treasury Board Secretariat 416.326.2562 Julian.House@ontario.ca Colette Di Bella Project Manager Treasury Board Secretariat 416.325-1374 Colette.DiBella@ontario.ca Nicole Robitaille Research Scientist Treasury Board Secretariat Nicole.Robitaille@ontario.ca