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SKILLS INVENTORY
FOR LEADERS
Oyewole O. Sarumi |PhD|
INTRODUCTION
• Skill generally is an ability and capacity acquired through deliberate, systematic, and
sustained effort to smoothly and adaptively carryout complex activities or job
functions involving ideas (cognitive skills), things (technical skills), and/or people
(interpersonal skills).
http://www.businessdictionary.com/definition/skill.html
• A skill is the ability to carry out a task with pre-determined results often within a
given amount of time, energy, or both.
• Skills can often be divided into domain general and domain-specific skills. For
example, in the domain of work, some general skills would include time
management, teamwork and leadership, self-motivation and others, whereas domain-
specific skills would be useful only for a certain job.
• Skill usually requires certain environmental stimuli and situations to assess the level
of skill being shown and used.
https://en.wikipedia.org/wiki/Skill
HIERARCHY OF SKILLS
• People need a broad range of skills in order to contribute to a modern economy.
• A joint ASTD and U.S. Department of Labor study showed that through technology, the
workplace is changing, and identified 16 basic skills that employees must have to be
able to change with it.
DEFINITION – HARD SKILLS
• Understanding Hard Skills - Hard skills are the essential, required skills needed to
perform a job.They include learned skills and training related to your career or
profession.
• Hard skills are considered tangible skills because they're easily identified and
measured with things like tests and exams.
• When writing a resume or applying for a job, it's essential that you convey hard skills
to your prospective employer, such as schooling, degrees, training and certificates.
HARD SKILLS
• Hard skills – These are trade skills and subject matter expertise, like programming,
accounting, financial analysis, or chemical engineering that we need to perform our
job.
• Hard skills are skills where the rules stay the same regardless of which company,
circumstance or people you work with.
• For example, programming is a hard skill. The rules for how you can be good at
creating the best code to do a function is the same regardless of where you work.
DEFINITIONS – SOFT SKILLS
• Wikipedia defines soft skills as “associated with a person’s ‘EQ’ (Emotional
Intelligence Quotient), the cluster of personality traits, social graces,
communication, language, personal habits, friendliness, and optimism that
characterize relationships with other people.”
• MindTools defines soft skills as “your work ethic, your attitude, your communication
skills, your emotional intelligence and a whole host of other personal attributes”
• Soft skills are skills where the rules changes depending on the company culture
and people you work with.
• “Soft Skills” have become one of most used buzz words of the 21st century.
• Soft skills" are the most important skills for your career.They are the skills that are difficult
to systemize and automate.They are the skills that define leadership and creativity.
• Soft skills are those skills that are difficult to measure. In other words, hard skills can easily
be measured by a test but soft skills can't.
• It's easy to determine who has the best mathematics skills. It's difficult to determine who's
best at innovation or diplomacy.
•
CAREER SUCCESS FRAMEWORK.
• A clear framework to help us
define and distinguish what are
soft skills was designed by Lei Han
and called “Career Success”
Framework.
• There are five categories of job
skills essential to our career
success, two of which are soft skills
categories.
SOFT SKILLS – PEOPLE SKILLS
• Soft Skills – People skills – These are the skills we use to interact with others at
work. Examples of people skills include communications and interpersonal skills as
well as skills to manage upwards and deal with office politics. For example,
• It’s not enough to have a brilliant idea, it is only when we communicate it effectively and to
the right people, can we garner the support needed to implement it.
• It is not enough to work hard. If no one knows about it, it unfortunately doesn’t count. We
have to subtly self-promote, so that the right people can appreciate all of our hard skills
and soft skills.
• There are 18 people skills that we should hone and develop over the course of our
career.
SOFT SKILLS – SELF MANAGEMENT SKILLS
• Soft Skills – Self management skills – These are the skills to help us manage self
perception and our reactions to adverse situations. For examples, How can we
succeed if we don’t feel confident to take certain actions?
• How can we succeed if we cannot control our angry response to unexpected
situations?
• There are 10 self management soft skills including confidence, patience and stress
management, which are fundamental to our career success.
WORK ATTITUDE
• Work Attitude – This category refer to our
temperament and outlook. For example, work
ethic, positivity, and willingness to learn are
attributes typically valued by companies.
PROFESSIONALISM
• Professionalism – This category includes
basic business etiquette – the way we
dress, speak, and behave in a work setting.
THREE KEY DIFFERENCES BETWEEN HARD
SKILLS VS. SOFT SKILLS
• To be good at hard skills usually takes smarts or IQ (also known as your left brain-
the logical center). To be good at soft skills usually takes Emotional Intelligence
or EQ (also known as your right brain- the emotional center).
• Examples of hard skills include math, physics, accounting, programming, finance,
biology, chemistry, statistics, etc…
• Examples of soft skills include self management skills like self confidence, stress
management and people skills like communication or networking skills.
• Communication skills are a set of soft skills. The rules for how to be effective at
communications change and depend on your audience or the content you are
communicating.
• You may communicate well to fellow programmers about technical details while
struggle significantly to communicate clearly to senior managers about your project
progress and the support needed.
• Hard skills can be learned in school and from books. There are usually designated
level of competency and a direct path as to how to excel with each hard skill. For
example, accounting is a hard skill. You can take basic accounting and then
advanced accounting courses. You can then work to get experience and take an
exam and be certified as a CPA, etc..
• In contrast, there is no simple path to learn soft skills. Most soft skills are not
taught well in school and have to be learned on the job by trial and error. There
are many books and guides on soft skills.
HARD SKILLS VS. SOFT SKILLS – WHICH IS
MORE IMPORTANT?
• It depends highly on the career you choose. Here is why.
• Careers can be put into 3 kind of categories. It is up to you to figure out which category
your career is in.
1) Careers that need hard skills and little soft skills (example: Physicists); This is where
you see brilliant people who may not easily work well with others. They can still be very
successful in their career – look at Albert Einstein
• 2) Careers that need both hard and soft skills – many careers are in this category
(example: Accountants, Lawyers – they need to know the rules of accounting or law well
but they also depend on selling to clients to build a successful career. Dealing well with
clients require excellent soft skills like communication skills, relationship skills etc…)
•
3) Careers that need mostly soft skills and little hard skills (example: sales. A car salesman
don’t really need to know that much about cars, just a little more than the consumer. His
job is more dependent on his ability to read his customers, communicate his sales pitch,
persuasion skills, and skills to close to deal. These are all soft skills.)
• Another way to assess how important are soft skills in your career is to ask
yourself three questions
• 1) Is how well I work and communicate with others critical to my performance review and
the decision for my promotion?
• 2) Are people in the same position as me well liked in the company and promoted faster?
• 3) Does my ability to control my temperament at work affect my performance review?
If all three is yes, soft skills are very important to develop if you want to advance in your
career.
• Soft skills are more important in most business careers than hard skills. We all
know or have worked for senior people that doesn’t seem that smart (limited hard
skills).
• The fact remains that they are in senior positions because they have exceptional soft
skills (e.g., know how to leverage politics to further their careers, leadership skills,
management skills, self promotion skills etc…).
THE IMPORTANCE
• Hard and soft skills both play different and important roles within your career.
• Hard skills are what will spark an employer's attention and get you an interview, while
soft skills will help you advance once you're part of the company.
• One of the bigger mistakes an employee can make is neglecting his soft skills. Soft
skills also help management separate potential leaders from other contributors in the
company.
SOFT SKILLS LIST –
SELF MANAGEMENT
SKILLS
SOFT SKILLS LIST – SELF MANAGEMENT SKILLS
• Self-Management Skills address how you perceive yourself and others, manage your
personal habits and emotions and react to adverse situations.
• Only when you build inner excellence can you have a strong mental and emotional
foundation to succeed in your career.
• They are briefly discussed:
1. GROWTH MINDSET
• Growth mindset – Looking at any situation,
especially difficult situations, as an
opportunity for you to learn, grow, and
change for the better.
• Focusing your attention on improving
yourself instead of changing others or
blaming anyone.
2. SELF-AWARENESS
• Self-awareness – Knowing and
understanding what drives, angers,
motivates, embarrasses, frustrates, and
inspires you.
• Being able to observe yourself
objectively in a difficult situation and
understand how your perceptions of
yourself, others, and the situation are
driving your actions.
3. EMOTION REGULATION
• Emotion regulation – Being able
to manage your emotions,
especially negative ones, at work
(e.g. anger, frustration,
embarrassment) so you can think
clearly and objectively, and act
accordingly.
4. SELF-CONFIDENCE
• Self-confidence – Believing in yourself
and your ability to accomplish
anything. Knowing that all you need is
within you now.
• “Those who believe in themselves have
access to unlimited power” – wisdom
from Kung Fu Panda
5. STRESS MANAGEMENT–
• Stress management– Being able to stay
healthy, calm, and balanced in any
challenging situations.
• Knowing how to reduce your stress level
will increase your productivity, prepare
you for new challenges and supports
your physical and emotional health, all of
which you need for a fulfilling, successful
career.
6. RESILIENCE
• Resilience – Being able to
bounce back after a
disappointment or set back, big
or small, and continue to move
onward and upward.
7. SKILLS TO FORGIVE AND FORGET
• Skills to forgive and forget– Being
able to forgive yourself for making
a mistake, forgive others that
wronged you, and move on without
“mental or emotional
baggage.” Freeing your mind from
the past so you can focus 100% of
your mental energy on your near
and long-term career goals.
8. PERSISTENCE AND PERSEVERANCE
• Persistence and perseverance
– Being able to maintain the same
energy and dedication in your
effort to learn, do, and achieve in
your career despite difficulties,
failures, and oppositions.
9. PATIENCE
• Patience – Being able to step
back in a seemingly rushed or
crisis situation, so you can think
clearly and take action that
fulfills your long term goals.
10. PERCEPTIVENESS
• Perceptiveness – Giving attention to the
unspoken cues and developing
cognitive or emotional empathy of other
people’s situation and perspective. Often
times, we are too busy thinking about
ourselves and what we are saying, we leave
little room to watch and understand others’
action and intentions. If you misinterpret
other’s intention or don’t try to put yourself in
their shoes, you can easily encounter
difficulties dealing with people and not even
know why.
SOFT SKILLS LIST – PEOPLE SKILLS
• People Skills address how to best interact and work with others so you can build
meaningful work relationships, influence others perception of you and your work, and
motivate their actions. They are in two sections: Conventional and Tribal
• Conventional – List of people skills you can find in most job descriptions and you
will be assessed on some or all of these in your performance reviews depending on
your level.
11. COMMUNICATION SKILLS
• Communication skills – Being able to
actively listen to others and articulate your
ideas in writing and verbally to any
audience in a way where you are heard
and you achieve the goals you intended
with that communication. This also include
languages skills if the spoken language at
work is your second language.
13. TEAMWORK SKILLS
• Teamwork skills – Being able to
work effectively with anyone with
different skill sets, personalities, work
styles, or motivation level to achieve a
better team result.
INTERPERSONAL RELATIONSHIP SKILLS
• Interpersonal relationship skills – Effective at
building trust, finding common ground, having
emotional empathy, and ultimately building good
relationships with people at work and in your
network. Also referred as you social skills, this
skill is closely related to Communication Skills. It
doesn’t matter how smart you are, you must have
social graces in order to get far in your career.
• As Maya Angelou said “I have learned people will
forget what you said. People will forget what you did,
but people will never forget how you make them
feel.”
14. PRESENTATION SKILLS
• Presentation skills – Effectively presenting your
work results and ideas formally to an audience that
captivates their attention, engage their input, and
motivates them to act in accordance to your desired
outcome.
• While presentation skills is a form of
communication skills, I decided to list it separately
given the ability to present plays a huge role in any
business profession especially as you move up in
your career.
15. MEETING MANAGEMENT SKILLS
• Meeting management skills –
Leading a meeting to efficiently and
effectively reach productive results.
• At least 50% of meetings today are a
waste of time.
16. FACILITATING SKILLS
• Facilitating skills – Being able to
coordinate and solicit well
represented opinions and feedback
from a group with diverse
perspectives to reach a common,
best solution.
17. SELLING SKILLS
• Selling skills – Building buy-in
to an idea, a decision, an action, a
product, or a service. This is not
just for people in sales.
18. MANAGEMENT SKILLS
• Management skills –
Creating and motivating a
high performing team with
people of varied skills,
personalities, motivations, and
work styles.
19. LEADERSHIP SKILLS
• Leadership skills – Defining and
communicating vision and ideas
that inspires others to follow with
commitment and dedication.
20. MENTORING / COACHING SKILLS
• Mentoring / coaching skills –
Providing constructive wisdom,
guidance, and/or feedback that can
help others further their career
development
“TRIBAL” SOFT SKILLS
• “Tribal” – List of people skills that you will not find in any job descriptions. They
are also essential to your career success.
• It’s called tribal because they are more “insider knowledge”that you gain from work
experience or from mentors. Some people can go through their entire career and not
be aware of some of these skills.
21. MANAGING UPWARDS
• Managing upwards – Proactively
managing your relationship with
your boss, his expectations of your
work, and his perception of your
performance. Whether you are
challenged, given opportunities, or
recognized at work heavily depends
on your ability to communicate,
manage expectations, and build a
good relationship with your boss.
22. SELF-PROMOTION SKILLS
• Self-promotion skills – Proactively
and subtly promoting your skills and
work results to people of power or
influence in your organization and
network. It is not enough that your boss
knows you do great work. You need to
subtly build your reputation with all key
people that can influence your
performance review. This is
because hard work alone does not
guarantee success.
23. SKILLS IN DEALING WITH DIFFICULT
PERSONALITIES
• Skills in dealing with difficult
personalities – Being able to still
achieve the work result needed while
working with someone whom you find
difficult.
24. SKILLS IN DEALING WITH
DIFFICULT/UNEXPECTED SITUATIONS
• Skills in dealing with
difficult/unexpected situations –
Being able to stay calm and still are
effective when faced with an
unexpected or difficult situation.
• This includes being able to think on
your feet and articulate thoughts in
an organized manner even when you
are not prepared for the discussion or
situation you are in.
25. SAVVY IN HANDLING OFFICE POLITICS
• Savvy in handling office politics –
Being able to understand and
proactively deal with the unspoken
nuances of office and people
dynamics so you can protect
yourself from unfairness as well as
further your career. Office politics
is a fact of life. If you don’t choose
to play, it can play you.
26. INFLUENCE / PERSUASION SKILLS
• Influence / persuasion skills –
Being able to influence
perspectives or decision making
but still have the people you
influence think they made up
their own minds.
27. NEGOTIATION SKILLS
• Negotiation skills – Being
able to understand the other
side’s motivations and leverage
and reach a win-win resolution
that you find favourably, satisfies
both sides, and maintains
relationships for future
interactions.
28. NETWORKING SKILLS
• Networking skills – Being able to be
interesting and interested in business
conversations that motivates people to
want to be in your network.
• The bigger and stronger the network you
have, the more easily you can get things
done (e.g., find a job, get advice, find
business partners, find customers, etc…
87 SOFT SKILLS LIST
COMMUNICATION SKILLS
• 1.Verbal Communication
2. Body Language
3. Physical Communication
4.Writing
5. Storytelling
6.Visual Communication
• 7. Humour
8. Quick-wittedness
9. Listening
10. Presentation Skills
11. Public Speaking
12. Interviewing
LEADERSHIP
• 13.Team Building
14. Strategic Planning
15. Coaching
16. Mentoring
17. Delegation
18. Dispute Resolution
19. Diplomacy
20. Giving Feedback
21. Managing Difficult Conversations
• 22. Decision Making
23. Performance Management
24. Supervising
25. Managing
26. Manager Management
27.Talent Management
28. Managing Remote Teams
29. Managing Virtual Teams
30. Crisis Management
Influencing
• 31. Facilitation
32. Selling
33. Inspiring
34. Persuasion
35. Negotiation
36. Motivating
37. Collaborating
Interpersonal Skills
• 38. Networking
39. Interpersonal Relationships
40. Dealing with Difficult People
41. Conflict Resolution
42. Personal Branding
43. Office Politics
PERSONAL SKILLS
• 44. Emotional Intelligence
45. Self Awareness
46. Emotion Management
47. Stress Management
48.Tolerance of Change and Uncertainty
49.Taking Criticism
50. Self Confidence
51. Adaptability
52. Resilience
• 53. Assertiveness
54. Competitiveness
55. Self Leadership
56. Self Assessment
57.Work-Life Balance
58. Friendliness
59. Enthusiasm
60. Empathy
CREATIVITY
• 61. Problem Solving
62. Critical Thinking
63. Innovation
64.Troubleshooting
65. Design Sense
66. Artistic Sense
PROFESSIONAL SKILLS
•
67. Organization
68. Planning
69. Scheduling
70.Time Management
71. Meeting Management
72.Technology Savvy
73.Technology Trend Awareness
74. Business Trend Awareness
75. Research
76. Business Etiquette
• 77. Business Ethics
78. Diversity Awareness
79. Disability Awareness
80. Intercultural Competence
81.Training
82.Train the Trainer
83. Process Improvement
84. Knowledge Management
85.Writing Reports and Proposals
86. Customer Service
87. Entrepreneurial Thinking
FOOD FOR THOUGHT
• Most of us have spent at least 16 years in school focused mainly on building our hard
skills full time and a little on our soft skills through team projects, sports, and social
activities.
• To succeed in our career, shouldn’t we spend at least another 16 years or more to
proactively master the soft skills necessary to advance our careers?
• The important thing is to understand why these soft skills are important and then ask
yourself – which one do you want to develop next?
MATERIALS USED/CONSULTED
• From Anna Mar’s: http://training.simplicable.com/training/new/87-soft-skills
• https://bemycareercoach.com/soft-skills/hard-skills-soft-skills.html
• https://www.linkedin.com/pulse/hard-skills-vs-soft-difference-importance-hajar-
lion-lssbb-pmp

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Skills inventory for leaders

  • 2. INTRODUCTION • Skill generally is an ability and capacity acquired through deliberate, systematic, and sustained effort to smoothly and adaptively carryout complex activities or job functions involving ideas (cognitive skills), things (technical skills), and/or people (interpersonal skills). http://www.businessdictionary.com/definition/skill.html
  • 3. • A skill is the ability to carry out a task with pre-determined results often within a given amount of time, energy, or both. • Skills can often be divided into domain general and domain-specific skills. For example, in the domain of work, some general skills would include time management, teamwork and leadership, self-motivation and others, whereas domain- specific skills would be useful only for a certain job. • Skill usually requires certain environmental stimuli and situations to assess the level of skill being shown and used. https://en.wikipedia.org/wiki/Skill
  • 5. • People need a broad range of skills in order to contribute to a modern economy. • A joint ASTD and U.S. Department of Labor study showed that through technology, the workplace is changing, and identified 16 basic skills that employees must have to be able to change with it.
  • 6. DEFINITION – HARD SKILLS • Understanding Hard Skills - Hard skills are the essential, required skills needed to perform a job.They include learned skills and training related to your career or profession. • Hard skills are considered tangible skills because they're easily identified and measured with things like tests and exams. • When writing a resume or applying for a job, it's essential that you convey hard skills to your prospective employer, such as schooling, degrees, training and certificates.
  • 7. HARD SKILLS • Hard skills – These are trade skills and subject matter expertise, like programming, accounting, financial analysis, or chemical engineering that we need to perform our job. • Hard skills are skills where the rules stay the same regardless of which company, circumstance or people you work with. • For example, programming is a hard skill. The rules for how you can be good at creating the best code to do a function is the same regardless of where you work.
  • 8. DEFINITIONS – SOFT SKILLS • Wikipedia defines soft skills as “associated with a person’s ‘EQ’ (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.” • MindTools defines soft skills as “your work ethic, your attitude, your communication skills, your emotional intelligence and a whole host of other personal attributes” • Soft skills are skills where the rules changes depending on the company culture and people you work with.
  • 9. • “Soft Skills” have become one of most used buzz words of the 21st century. • Soft skills" are the most important skills for your career.They are the skills that are difficult to systemize and automate.They are the skills that define leadership and creativity. • Soft skills are those skills that are difficult to measure. In other words, hard skills can easily be measured by a test but soft skills can't. • It's easy to determine who has the best mathematics skills. It's difficult to determine who's best at innovation or diplomacy. •
  • 10. CAREER SUCCESS FRAMEWORK. • A clear framework to help us define and distinguish what are soft skills was designed by Lei Han and called “Career Success” Framework. • There are five categories of job skills essential to our career success, two of which are soft skills categories.
  • 11. SOFT SKILLS – PEOPLE SKILLS • Soft Skills – People skills – These are the skills we use to interact with others at work. Examples of people skills include communications and interpersonal skills as well as skills to manage upwards and deal with office politics. For example, • It’s not enough to have a brilliant idea, it is only when we communicate it effectively and to the right people, can we garner the support needed to implement it. • It is not enough to work hard. If no one knows about it, it unfortunately doesn’t count. We have to subtly self-promote, so that the right people can appreciate all of our hard skills and soft skills. • There are 18 people skills that we should hone and develop over the course of our career.
  • 12. SOFT SKILLS – SELF MANAGEMENT SKILLS • Soft Skills – Self management skills – These are the skills to help us manage self perception and our reactions to adverse situations. For examples, How can we succeed if we don’t feel confident to take certain actions? • How can we succeed if we cannot control our angry response to unexpected situations? • There are 10 self management soft skills including confidence, patience and stress management, which are fundamental to our career success.
  • 13. WORK ATTITUDE • Work Attitude – This category refer to our temperament and outlook. For example, work ethic, positivity, and willingness to learn are attributes typically valued by companies.
  • 14. PROFESSIONALISM • Professionalism – This category includes basic business etiquette – the way we dress, speak, and behave in a work setting.
  • 15. THREE KEY DIFFERENCES BETWEEN HARD SKILLS VS. SOFT SKILLS • To be good at hard skills usually takes smarts or IQ (also known as your left brain- the logical center). To be good at soft skills usually takes Emotional Intelligence or EQ (also known as your right brain- the emotional center). • Examples of hard skills include math, physics, accounting, programming, finance, biology, chemistry, statistics, etc… • Examples of soft skills include self management skills like self confidence, stress management and people skills like communication or networking skills.
  • 16. • Communication skills are a set of soft skills. The rules for how to be effective at communications change and depend on your audience or the content you are communicating. • You may communicate well to fellow programmers about technical details while struggle significantly to communicate clearly to senior managers about your project progress and the support needed.
  • 17. • Hard skills can be learned in school and from books. There are usually designated level of competency and a direct path as to how to excel with each hard skill. For example, accounting is a hard skill. You can take basic accounting and then advanced accounting courses. You can then work to get experience and take an exam and be certified as a CPA, etc.. • In contrast, there is no simple path to learn soft skills. Most soft skills are not taught well in school and have to be learned on the job by trial and error. There are many books and guides on soft skills.
  • 18. HARD SKILLS VS. SOFT SKILLS – WHICH IS MORE IMPORTANT? • It depends highly on the career you choose. Here is why. • Careers can be put into 3 kind of categories. It is up to you to figure out which category your career is in. 1) Careers that need hard skills and little soft skills (example: Physicists); This is where you see brilliant people who may not easily work well with others. They can still be very successful in their career – look at Albert Einstein
  • 19. • 2) Careers that need both hard and soft skills – many careers are in this category (example: Accountants, Lawyers – they need to know the rules of accounting or law well but they also depend on selling to clients to build a successful career. Dealing well with clients require excellent soft skills like communication skills, relationship skills etc…) • 3) Careers that need mostly soft skills and little hard skills (example: sales. A car salesman don’t really need to know that much about cars, just a little more than the consumer. His job is more dependent on his ability to read his customers, communicate his sales pitch, persuasion skills, and skills to close to deal. These are all soft skills.)
  • 20. • Another way to assess how important are soft skills in your career is to ask yourself three questions • 1) Is how well I work and communicate with others critical to my performance review and the decision for my promotion? • 2) Are people in the same position as me well liked in the company and promoted faster? • 3) Does my ability to control my temperament at work affect my performance review? If all three is yes, soft skills are very important to develop if you want to advance in your career.
  • 21. • Soft skills are more important in most business careers than hard skills. We all know or have worked for senior people that doesn’t seem that smart (limited hard skills). • The fact remains that they are in senior positions because they have exceptional soft skills (e.g., know how to leverage politics to further their careers, leadership skills, management skills, self promotion skills etc…).
  • 22. THE IMPORTANCE • Hard and soft skills both play different and important roles within your career. • Hard skills are what will spark an employer's attention and get you an interview, while soft skills will help you advance once you're part of the company. • One of the bigger mistakes an employee can make is neglecting his soft skills. Soft skills also help management separate potential leaders from other contributors in the company.
  • 23. SOFT SKILLS LIST – SELF MANAGEMENT SKILLS
  • 24. SOFT SKILLS LIST – SELF MANAGEMENT SKILLS • Self-Management Skills address how you perceive yourself and others, manage your personal habits and emotions and react to adverse situations. • Only when you build inner excellence can you have a strong mental and emotional foundation to succeed in your career. • They are briefly discussed:
  • 25. 1. GROWTH MINDSET • Growth mindset – Looking at any situation, especially difficult situations, as an opportunity for you to learn, grow, and change for the better. • Focusing your attention on improving yourself instead of changing others or blaming anyone.
  • 26. 2. SELF-AWARENESS • Self-awareness – Knowing and understanding what drives, angers, motivates, embarrasses, frustrates, and inspires you. • Being able to observe yourself objectively in a difficult situation and understand how your perceptions of yourself, others, and the situation are driving your actions.
  • 27. 3. EMOTION REGULATION • Emotion regulation – Being able to manage your emotions, especially negative ones, at work (e.g. anger, frustration, embarrassment) so you can think clearly and objectively, and act accordingly.
  • 28. 4. SELF-CONFIDENCE • Self-confidence – Believing in yourself and your ability to accomplish anything. Knowing that all you need is within you now. • “Those who believe in themselves have access to unlimited power” – wisdom from Kung Fu Panda
  • 29. 5. STRESS MANAGEMENT– • Stress management– Being able to stay healthy, calm, and balanced in any challenging situations. • Knowing how to reduce your stress level will increase your productivity, prepare you for new challenges and supports your physical and emotional health, all of which you need for a fulfilling, successful career.
  • 30. 6. RESILIENCE • Resilience – Being able to bounce back after a disappointment or set back, big or small, and continue to move onward and upward.
  • 31. 7. SKILLS TO FORGIVE AND FORGET • Skills to forgive and forget– Being able to forgive yourself for making a mistake, forgive others that wronged you, and move on without “mental or emotional baggage.” Freeing your mind from the past so you can focus 100% of your mental energy on your near and long-term career goals.
  • 32. 8. PERSISTENCE AND PERSEVERANCE • Persistence and perseverance – Being able to maintain the same energy and dedication in your effort to learn, do, and achieve in your career despite difficulties, failures, and oppositions.
  • 33. 9. PATIENCE • Patience – Being able to step back in a seemingly rushed or crisis situation, so you can think clearly and take action that fulfills your long term goals.
  • 34. 10. PERCEPTIVENESS • Perceptiveness – Giving attention to the unspoken cues and developing cognitive or emotional empathy of other people’s situation and perspective. Often times, we are too busy thinking about ourselves and what we are saying, we leave little room to watch and understand others’ action and intentions. If you misinterpret other’s intention or don’t try to put yourself in their shoes, you can easily encounter difficulties dealing with people and not even know why.
  • 35. SOFT SKILLS LIST – PEOPLE SKILLS • People Skills address how to best interact and work with others so you can build meaningful work relationships, influence others perception of you and your work, and motivate their actions. They are in two sections: Conventional and Tribal • Conventional – List of people skills you can find in most job descriptions and you will be assessed on some or all of these in your performance reviews depending on your level.
  • 36. 11. COMMUNICATION SKILLS • Communication skills – Being able to actively listen to others and articulate your ideas in writing and verbally to any audience in a way where you are heard and you achieve the goals you intended with that communication. This also include languages skills if the spoken language at work is your second language.
  • 37. 13. TEAMWORK SKILLS • Teamwork skills – Being able to work effectively with anyone with different skill sets, personalities, work styles, or motivation level to achieve a better team result.
  • 38. INTERPERSONAL RELATIONSHIP SKILLS • Interpersonal relationship skills – Effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with people at work and in your network. Also referred as you social skills, this skill is closely related to Communication Skills. It doesn’t matter how smart you are, you must have social graces in order to get far in your career. • As Maya Angelou said “I have learned people will forget what you said. People will forget what you did, but people will never forget how you make them feel.”
  • 39. 14. PRESENTATION SKILLS • Presentation skills – Effectively presenting your work results and ideas formally to an audience that captivates their attention, engage their input, and motivates them to act in accordance to your desired outcome. • While presentation skills is a form of communication skills, I decided to list it separately given the ability to present plays a huge role in any business profession especially as you move up in your career.
  • 40. 15. MEETING MANAGEMENT SKILLS • Meeting management skills – Leading a meeting to efficiently and effectively reach productive results. • At least 50% of meetings today are a waste of time.
  • 41. 16. FACILITATING SKILLS • Facilitating skills – Being able to coordinate and solicit well represented opinions and feedback from a group with diverse perspectives to reach a common, best solution.
  • 42. 17. SELLING SKILLS • Selling skills – Building buy-in to an idea, a decision, an action, a product, or a service. This is not just for people in sales.
  • 43. 18. MANAGEMENT SKILLS • Management skills – Creating and motivating a high performing team with people of varied skills, personalities, motivations, and work styles.
  • 44. 19. LEADERSHIP SKILLS • Leadership skills – Defining and communicating vision and ideas that inspires others to follow with commitment and dedication.
  • 45. 20. MENTORING / COACHING SKILLS • Mentoring / coaching skills – Providing constructive wisdom, guidance, and/or feedback that can help others further their career development
  • 46. “TRIBAL” SOFT SKILLS • “Tribal” – List of people skills that you will not find in any job descriptions. They are also essential to your career success. • It’s called tribal because they are more “insider knowledge”that you gain from work experience or from mentors. Some people can go through their entire career and not be aware of some of these skills.
  • 47. 21. MANAGING UPWARDS • Managing upwards – Proactively managing your relationship with your boss, his expectations of your work, and his perception of your performance. Whether you are challenged, given opportunities, or recognized at work heavily depends on your ability to communicate, manage expectations, and build a good relationship with your boss.
  • 48. 22. SELF-PROMOTION SKILLS • Self-promotion skills – Proactively and subtly promoting your skills and work results to people of power or influence in your organization and network. It is not enough that your boss knows you do great work. You need to subtly build your reputation with all key people that can influence your performance review. This is because hard work alone does not guarantee success.
  • 49. 23. SKILLS IN DEALING WITH DIFFICULT PERSONALITIES • Skills in dealing with difficult personalities – Being able to still achieve the work result needed while working with someone whom you find difficult.
  • 50. 24. SKILLS IN DEALING WITH DIFFICULT/UNEXPECTED SITUATIONS • Skills in dealing with difficult/unexpected situations – Being able to stay calm and still are effective when faced with an unexpected or difficult situation. • This includes being able to think on your feet and articulate thoughts in an organized manner even when you are not prepared for the discussion or situation you are in.
  • 51. 25. SAVVY IN HANDLING OFFICE POLITICS • Savvy in handling office politics – Being able to understand and proactively deal with the unspoken nuances of office and people dynamics so you can protect yourself from unfairness as well as further your career. Office politics is a fact of life. If you don’t choose to play, it can play you.
  • 52. 26. INFLUENCE / PERSUASION SKILLS • Influence / persuasion skills – Being able to influence perspectives or decision making but still have the people you influence think they made up their own minds.
  • 53. 27. NEGOTIATION SKILLS • Negotiation skills – Being able to understand the other side’s motivations and leverage and reach a win-win resolution that you find favourably, satisfies both sides, and maintains relationships for future interactions.
  • 54. 28. NETWORKING SKILLS • Networking skills – Being able to be interesting and interested in business conversations that motivates people to want to be in your network. • The bigger and stronger the network you have, the more easily you can get things done (e.g., find a job, get advice, find business partners, find customers, etc…
  • 56. COMMUNICATION SKILLS • 1.Verbal Communication 2. Body Language 3. Physical Communication 4.Writing 5. Storytelling 6.Visual Communication • 7. Humour 8. Quick-wittedness 9. Listening 10. Presentation Skills 11. Public Speaking 12. Interviewing
  • 57. LEADERSHIP • 13.Team Building 14. Strategic Planning 15. Coaching 16. Mentoring 17. Delegation 18. Dispute Resolution 19. Diplomacy 20. Giving Feedback 21. Managing Difficult Conversations • 22. Decision Making 23. Performance Management 24. Supervising 25. Managing 26. Manager Management 27.Talent Management 28. Managing Remote Teams 29. Managing Virtual Teams 30. Crisis Management
  • 58. Influencing • 31. Facilitation 32. Selling 33. Inspiring 34. Persuasion 35. Negotiation 36. Motivating 37. Collaborating Interpersonal Skills • 38. Networking 39. Interpersonal Relationships 40. Dealing with Difficult People 41. Conflict Resolution 42. Personal Branding 43. Office Politics
  • 59. PERSONAL SKILLS • 44. Emotional Intelligence 45. Self Awareness 46. Emotion Management 47. Stress Management 48.Tolerance of Change and Uncertainty 49.Taking Criticism 50. Self Confidence 51. Adaptability 52. Resilience • 53. Assertiveness 54. Competitiveness 55. Self Leadership 56. Self Assessment 57.Work-Life Balance 58. Friendliness 59. Enthusiasm 60. Empathy
  • 60. CREATIVITY • 61. Problem Solving 62. Critical Thinking 63. Innovation 64.Troubleshooting 65. Design Sense 66. Artistic Sense
  • 61. PROFESSIONAL SKILLS • 67. Organization 68. Planning 69. Scheduling 70.Time Management 71. Meeting Management 72.Technology Savvy 73.Technology Trend Awareness 74. Business Trend Awareness 75. Research 76. Business Etiquette • 77. Business Ethics 78. Diversity Awareness 79. Disability Awareness 80. Intercultural Competence 81.Training 82.Train the Trainer 83. Process Improvement 84. Knowledge Management 85.Writing Reports and Proposals 86. Customer Service 87. Entrepreneurial Thinking
  • 62. FOOD FOR THOUGHT • Most of us have spent at least 16 years in school focused mainly on building our hard skills full time and a little on our soft skills through team projects, sports, and social activities. • To succeed in our career, shouldn’t we spend at least another 16 years or more to proactively master the soft skills necessary to advance our careers? • The important thing is to understand why these soft skills are important and then ask yourself – which one do you want to develop next?
  • 63. MATERIALS USED/CONSULTED • From Anna Mar’s: http://training.simplicable.com/training/new/87-soft-skills • https://bemycareercoach.com/soft-skills/hard-skills-soft-skills.html • https://www.linkedin.com/pulse/hard-skills-vs-soft-difference-importance-hajar- lion-lssbb-pmp