27. 成功的关键因素–优质的财策顾问
为客户提供优质的财富管理服务的关键是财策顾问
... 美国市场 ... ... 澳洲市场 ...
100%
13% 15% 16%
不同渠道的流入资金总值
17% 18% 18%
90% 独立财务顾问 19% 19% 20%
90,000.00
80% 15%
2007
29% 2008
70% 30% 30%
32% 32% 32% 32% 33%
32%
60% 银行家
50% 20%
资金流入
19% 16% 12% 12% 10%
40% 直接/无需意见 11% 11% 10%
25%
45,000.00
30%
20% 38% 36% 38% 38% 38% 38% 38% 38% 39%
10%
5%
0% 经纪 19%
18%
5%
2000 2001 2002 2003 2004 2005 2006 2007 2008 13%
0.00
DC/401(k) True direct Dealergroups Salaried Bank Salaried Bank ex Multi Agents Direct eCom Other Stockbrokers
Broker/dealer All others cash
销售金融产品的不同渠道 渠道
Source: Cerulli as % of mutual fund AUM Source: ANZ Strategic Plan 2008, Money Management Blue Book
… 在成熟市场所发生的模式预期亦会在中国及香港市场发生…
28. 成功的关键因素 –优质的财策顾问
客户普遍满意财策师给予的意见 (85%)... ... 但满意财策意见之系数反映出颇大的两极
化程度,而满意指数值的平均值都偏向低点
你滿意你所接收的財策意見嗎? 財務計劃質素
分數
90
80
非常满意 满意 70
67
不满意 60 58 57 56 54 54 54 54
50 52
44 44
40 41
15%
30
42% 20
10
43% 0
C
PB
SB d
C
BS
P
S
S
Br s
A
L
s
ol
M
nk
er
M
M
BN
G
BO
IF
G
U
JP
C
ok
ba
iti
C
er
H
th
O
Source: Financial Planning Association and Consumer Sentiment Survey - Nov Source: Choice Magazine & ASIC survey of the Quality of Financial Planning -
2005 Sep 2004
The ipac model is only focused on a particular market segment - the advice receptive and dependant affluent and premium affluent market. Nevertheless, because of the wealth skew in society, this market accounts for a disproportionate share of the wealth.
The ipac model is only focused on a particular market segment - the advice receptive and dependant affluent and premium affluent market. Nevertheless, because of the wealth skew in society, this market accounts for a disproportionate share of the wealth.
the focus has been mainly manufacturing driven ie., to preserve asset management product margin but financial planners are also employing strategies to increase their share of value chain margins as a result two distinct business models are emerging
The ipac model is only focused on a particular market segment - the advice receptive and dependant affluent and premium affluent market. Nevertheless, because of the wealth skew in society, this market accounts for a disproportionate share of the wealth.
The ipac model is only focused on a particular market segment - the advice receptive and dependant affluent and premium affluent market. Nevertheless, because of the wealth skew in society, this market accounts for a disproportionate share of the wealth.
The ipac model is only focused on a particular market segment - the advice receptive and dependant affluent and premium affluent market. Nevertheless, because of the wealth skew in society, this market accounts for a disproportionate share of the wealth.
“ Alignment ” - does not mean ‘ Tied ’ in a formal sense; rather it means “ committed ” where, through the provision of services the mobility of the FUM /FUA of the advisers is reduced
- When attached to a scaled, centralised business model a holistic financial planning business can extract more of the total margin paid by the client and has a more secure client relationship - few have successfully achieved all 3 steps
Why is Advice so variable The majority of advice is manufacturing driven - the focus is on investment product advice based on a limited needs analysis - geared more to mass affluent market Holistic financial planning begins with a more comprehensive understanding of the client ’ s goals and circumstances and provides an integrated package - geared more to affluent market In the US 85% of inflows come from advisers (brokers and all others - Cerulli) In Australia nearly 80% of inflows come via advisers ( plan for life)
Banks are likely to dominate the sale of simple wealth management products to the mass market, reflecting their low cost of customer acquisition in this segment and focus on number of products per customer; with some extension of more complex services into the Mass Affluent Traditional insurers have the opportunity to build on their core competencies and seek to dominate the provision of more sophisticated products and services to the more affluent market - focusing on more valuable client relationships
The units providing shared services need to understand each of the two business models to be effective
Apart from the increase in the number of customers holding investment products, we found that customers tend to increase the % of their assets in long-term investment after conducting TPR Their long-term investment is increased by 6.8 percentage points as compared to 2.5 percentage points for non TPR users within the same period
The ipac model is only focused on a particular market segment - the advice receptive and dependant affluent and premium affluent market. Nevertheless, because of the wealth skew in society, this market accounts for a disproportionate share of the wealth.