Digitalisation is the next big thing companies are investing in because when they don't, they will fall behind compared to their competition. Most companies are buying multiple tools without even thinking if it can work together. This leaves the employees using different kind of tools in their daily activity. There are so many different tools that their manual work increases instead of their actual work. In the world of digital transformation, demographic design is the future. Software should be build entirely for people without juggling in different tools. This is exactly what Freshworks is about, we build software for the people. Read in this document how your employees can work with easy to use software, working in one environment. Reach out to me if you want to have more information.

1. Empower your sales teams
with a unified platform for selling
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Siloed Approach

2. Siloed approach to selling
Qualification Evaluation NurturingProspecting Negotiation Closing
Lead Generation tools
Website visitor tracking
Web-to-lead capture
Chat
Conversion Optimization
Sales engagement, Email tracking and Email Sync
Lead Scoring, Sales Intelligence
ReportingCollaboration tools
CPQ
Invoicing
Telephony
Call Recording, Logging & Tracking
Helpdesk
CRM
Marketing Automation (Campaigns)
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3. Next
Sales 360
Challenges
in this
approach
Hard to set up, train and use multiple tools
● Too many tools to manage. Complex CRM implementation
● Absence or poor integration among all the tools used
Poor productivity
● Sales teams spend less time selling and more time on mundane tasks
Data mismanagement
● Data is lost, has duplicates or outdated
Sales decline
● Inability to identify the right prospects. Limited or no context about
the prospect
● Missing timelines and opportunity window
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Increase in costs
● Exponential increase in costs (for acquisition,
implementation and maintenance)

4. Introducing Freshworks Sales 360
A single platform for your sales needs
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Sales 360 -2
Prospecting
Qualification
EvaluationNegotiation
Closing
Nurturing
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5. Freshworks
Sales 360 Features
5
Prospecting
Qualification
Negotiation
Closing
Nurturing
Evaluation
Marketing Automation
Contact Management
Workflow Automation
Collaborate with
Context (Freshconnect)
Customer Support
Omnichannel
Engagement
Sales Intelligence
(Powered by AI)
Mobile App
(Freshsales)
Reports and
Dashboards
Marketplace Apps
(Freshsales)

6. What Freshworks
Sales 360
can do
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Sales 360
Attract
Attract leads from multiple sources.
Create personalized campaigns and
optimize your website to maximize
conversions.
Engage
Engage in contextual conversations with
leads on multiple channels like phone,
chat, email, and social.
Close
Harness the power of AI to surface hot
leads and even identify promising deals.
Build a strong sales pipeline and close
deals faster.
Nurture
Help customers grow by staying on top
of their needs. Develop long-lasting
customer relationships.
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7. *Upcoming
Introducing Freshworks Sales 360
A unified platform for selling
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Features
Freddy
The Sales and
Support Omnibot
Freshworks Marketplace
Seamless integration with
third-party apps.
Freshchat
Proactive Customer Engagement
Freshdesk
Customer Support
Freshconnect
Collaboration-in-context
Freshcaller
Cloud based Call center
Freshmarketer
Marketing Campaigns* & CRO
Freshsales
CRM
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8. Freshworks Sales 360 Features
Marketing Automation
Prospecting Qualification Evaluation Negotiation Closing Nurturing
Alerts and Notifications Workflows Customer Support
Web forms
Tasks, Appointment,
and Notes Collaborate with Context Sales Campaigns
Contact Management
Lead Management Deal Management
Omnichannel Engagement
Email ManagementFreshchat
Sales Intelligence
Event Tracking Lead Scoring Deal Rotting
Autoprofile enrichment
Deal Probability and Insights
Behavior based
segmentation
Mobile App Reports and Dashboards Marketplace Apps
Attract Engage Close Nurture
Phone
Conversion Optimization
Marketing campaigns
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9. Why change
to Freshworks
Sales 360
Sell smarter
Gain complete context into customer behavior and engage
meaningfully.
Sell faster
Surface hot leads and identify promising deals with AI-based
predictions. Connect with them instantly through built-in
phone, email, and chat.
Sell more
Get real-time notifications on what needs your attention and
never miss a chance to close more deals. Nurture customers for
upsell and cross-sell opportunities.
Spend less
Improve sales productivity. Spend less time, effort and money
juggling across multiple tools or performing manual tasks.
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How Sales 360 works?
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10. 10
How Freshworks sales 360 works?
A prospect visits your website
(optimized by Freshmarketer).
The prospect asks a query
(Freshchat) and is captured as
a lead(Freshsales).
The sales rep nurtures the lead
using Sales campaigns (Freshsales).
The lead expresses interest.
The sales rep makes a
follow-up call (Freshcaller).
Freddy’s deal insights suggest
that there is a high chance of sale.
The sales rep connects with legal
and billing teams (Freshconnect)
and closes the deal.
After sale queries are
addressed with Freshdesk.

11. 150,000+ customers across the globe
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12. Awards and Accolades
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Freshworks Security
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13. You are in safe hands
For more details:
https://www.freshworks.com/security/
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Reach Freshsales
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14. www.freshworks.com/freshsales-crm
+31 6 33 91 33 26
lars.vanderheijden@freshworks.com
Reach Us
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15. Freshworks Sales 360 Features
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Change to Sales 360 07
Contact Management Omnichannel Engagement
Collaboration with Context
Sales Intelligence
(Powered by AI)
Marketing Automation
Reports and Dashboards
Workflow Automation App Marketplace
Mobile AppCustomer Support