Обзорная презентация компании Ni2 и ее решения по управлению CMDB, изменениями, конфигурациями

5. Solution Attributes: A Federation of Data Complexity Clarity Performance Management Asset Management Fault Management Network Discovery Application Mapping Incident Management Request Management Application Configuration Network Configuration Contract Management Performance Management Asset Management Fault Management Network Discovery Application Mapping Incident Management Request Management Application Configuration Network Configuration Contract Management CM DB

8. Support for Service & Infrastructure Management Process ITIL Process Change Management Incident Management Problem Management Configuration Management Incidents Problems Known errors Changes Cis Relationships Error Control CMDB Service Lifecycle Operations Design & Planning Deployment Management Technical Support ICT Infrastructure Lifecycle

9. Visibility on Multi-Layered Dependency Mapping Infrastructure Layer System Server Router Router Subnet Software Management Tool Business Layer User users Cost Center Contract Service Provider Organization Service Layer Hardware Service Network Service Application Service

10. Management of All Sources of Change C onfiguration M anagement D atabase ( CMDB ) Network Infrastructure Discovery tool discovers Changes on the network Requester Supervisor request changes System administrator imports changes from 3 rd party applications Excel sheet, bar code scanning, monitoring, … Deployment plan Project manager reconciles modeled changes

11. N(i) 2 Functional Architecture

13. Visibility on Configuration Items and their Relations

14. Synchronize Change with Workforce Activities Maps automatically designed changes to tasks Mange generated deployment plans in Gantt charts

15. Full Visibility on Configuration Items Track CIs in different contexts Provide visibility to costs, history, specifications, incidents…

17. Tracking Inventory

18. Demystifying Connectivity

19. Data Center Management Establish power requirement and heat dissipation Manage physical connectivity Manage chassis in racks

20. Understanding WAN Assets

22. Web based Incident Service Desk

23. Technical Architecture The N(i) 2 Suite N(i)2 Java Clients Database Services N(I)2 Web Clients Clustered Web Server & Java Application Server (JBoss, BEA, Oracle, Sun, IBM) RMI/IIOP HTTP 3 rd party Apps EJB/Hibernate API’s (SOAP, Java) Map Services OpenGIS JDBC, LDAP, JDO, JCA, OSS/J EMC|Smarts, Voyence, HPOV, CiscoWorks,SAP, Infovista,…) HW and SW assets SNMP, WMI (V)LAN Infrastructure (MapServer, GoogleMaps, ESRI, …) Oracle, SQLServer, PostgreSQL, … 3 rd Party Apps

24. N(i) 2 Positioning

25. The N(i) 2 Suite Strategy: ACCM for the Enterprise N(i) 2 CMDB Open API Contract SLA Management Incident Problem Request Management Infrastructure (L1 to L7 & Services) Management Asset & Change Management Performance Management Fault Management Release Management Customer Relationship Management InfoVista, PVSR EMC2 | Smarts, HP OpenView nLayers The N(i) 2 Suite , HP Service Desk InfoVista The N(i) 2 Suite CiscoWorks / IP SC Voyence, MS-SMS The N(i) 2 Suite

26. Competitive Analysis Clear Gap in Infrastructure Management SD’ Service Level Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Change Manager SD’s Change Manager (via other HP platforms) SD’s Help Desk Manager Service Desk’s CMDB (SD CI’s only) HP Service Desk ServiceCenter Change Management Service Management Request Management ServiceCenter Help Desk Service Management Self Care AssetCenter AssetCenter AssetCenter ServiceCenter ServiceCenter ServiceCenter ServiceCenter ServiceCenter Ent. Discovery Active CMDB (IT assets only) Peregrine Infrastructure Mgmnt Planning & Auditing Infrastructure Mgmnt Structure Design Help Desk Service Management Incident Management Asset Management Infrastructure Mgmnt Financial Management Asset Management Infrastructure Mgmnt Contract Management Infrastructure Mgmnt Network Design Infrastructure Mgmnt Connectivity Design Asset Management Infrastructure Mgmnt Inventory Management Service Level Agreement SLA Management Help Desk Service Management Problem Management Change Management Change Management Deployment Management Change Management Change Management Task Management Discovery Services N(i) 2 CMDB Discovery N(i) 2 CMDB Configuration Management Atrium (sold with BMC products) N(i) 2 CMDB CMDB BMC Remedy N(i) 2 Features

28. Roadmap Q306 Q406 Release 2.5.x Financial Management SLA Management Enhanced Smarts Interface HPOV/NNM Interface Release 3.0.x Voyence Interface nLayers/ADM Interface MS-SMS Interface Interoperable Model&API Release 3.5.x InfoVista Interface CiscoWorks Interface Interoperable Model&API Q107 Q207 … Release 4.0.x Business Process Modeling HPOV/SD Interface

29. N(i) 2 Business Development Strategy

33. Enterprise Model Discovery Strategy 1 Discovery of WAN Infrastructure (Discoverable Configurations and Topology) 2 Discovery of LAN Infrastructure (Discoverable HW/SW) 1 2 2 2 2 3 4 5 3 3 Import of device locations (Excel, Legacy Data, …) Services and user allocation (Excel, Legacy Data, …) 5 Discovery of distributed applications 4 4 4 4 5 5 5

34. N(i) 2 CMDB for EMC Smarts ® Enhancing Fault Management Visibility

35. Leveraging a Federated CMDB CMDB Enhanced Fault Management for Smarts Customer & End-to-end Visibility for N(i) 2 Customer Enhanced problem resolution End-to-end change process Physical Infrastructure Applications Location Deployment History Visibility on Layer 2 & 3 Topologies & Device Configurations Visibility on Non-Discoverable Resources & Information Logical Network

36. Extending Service Management with Root Cause Analysis Problem Management Change Management N(i) 2 Reconciliation Engine Full CMDB Configuration Management Integrated ITIL ® Processes Known Errors