SlideShare uma empresa Scribd logo
1 de 21
The borders between
  offline and online
 will vanish in 2020
           trendgoeroe Lidewij Edelkoort
Charles Rolland Douglass – invents laugh box anno 1950
Star Wars – with laugh box edition
Check-in 1.0
The Changing Consumer
The Changing Business
1 day Loyalty
Pepsi Loot case




PEPSI: The Pepsi-made checkin
service allows iPhone users to
locate Pop Spots (Pepsi-selling
food service venue), and check in
to accumulate rewards. For every 3
checkins, consumers earn a free
digital song download at the Pepsi
Loot Store.
CHEVY: When travellers arrived at the
             Austin airport, they received a welcome

Chevy case   message from Chevy. Randomly chosen
             users received invitations for a free ride
             from the airport in Chevy brand cars.
Digital location RFID
novitaz.com




                        active battery
Google Wallet
LOYALTY 1.0                LOYALTY 2.0

• Existing loyalty card    • Check-in 2.0 powered
                           loyalty card
•   What a guest purchased • What a guest is
                           interested in purchasing
•   Identifies cross-sells • Identifies new and lost
                           opportunities
•   Mass marketing         • One2one marketing
•   Generic awards based   • Loyalty based on
    on spend               behaviour & spend
Loyalcation

Mais conteúdo relacionado

Destaque

Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013
Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013
Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013Mikko Järvilehto
 
Butlers model-simplified-1200482942556217-2[1]
Butlers model-simplified-1200482942556217-2[1]Butlers model-simplified-1200482942556217-2[1]
Butlers model-simplified-1200482942556217-2[1]Ron Hekman
 
Анимационный ролик мир вокруг нас
Анимационный ролик мир вокруг насАнимационный ролик мир вокруг нас
Анимационный ролик мир вокруг насМарина Д
 
Aa Service Brochure1a
Aa Service Brochure1aAa Service Brochure1a
Aa Service Brochure1aDougHead
 
Hotel segments (Search vs Booking)
Hotel segments (Search vs Booking)Hotel segments (Search vs Booking)
Hotel segments (Search vs Booking)Turistenístico
 
αναζητηση στο διαδικτυο- internet searching techniques
αναζητηση στο διαδικτυο- internet searching techniquesαναζητηση στο διαδικτυο- internet searching techniques
αναζητηση στο διαδικτυο- internet searching techniquesΓΙΑΝΝΗΣ ΚΟΥΦΟΠΟΥΛΟΣ
 
Презентация школы 2014
Презентация школы 2014Презентация школы 2014
Презентация школы 2014Марина Д
 
Powe point cv
Powe point cvPowe point cv
Powe point cvIoana01
 
El principito ayelen gaspar
El principito ayelen gasparEl principito ayelen gaspar
El principito ayelen gasparayelengaspar
 
Convegno Erickson 2015 lab DIDA 76 Radio Magica
Convegno Erickson 2015 lab DIDA 76 Radio MagicaConvegno Erickson 2015 lab DIDA 76 Radio Magica
Convegno Erickson 2015 lab DIDA 76 Radio MagicaSabrina D'Orsi
 
One’s own self pr
One’s own self prOne’s own self pr
One’s own self prJinwoo Jeong
 
Presentation1
Presentation1Presentation1
Presentation1papagiat
 
Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...
Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...
Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...Atai Rabby
 
第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティ
第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティ第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティ
第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティYoshinori Kobayashi
 

Destaque (20)

Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013
Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013
Imuryhmän esitys - Apps4sust-ohjelman valmistelu 10072013
 
Butlers model-simplified-1200482942556217-2[1]
Butlers model-simplified-1200482942556217-2[1]Butlers model-simplified-1200482942556217-2[1]
Butlers model-simplified-1200482942556217-2[1]
 
Анимационный ролик мир вокруг нас
Анимационный ролик мир вокруг насАнимационный ролик мир вокруг нас
Анимационный ролик мир вокруг нас
 
Aa Service Brochure1a
Aa Service Brochure1aAa Service Brochure1a
Aa Service Brochure1a
 
Hotel segments (Search vs Booking)
Hotel segments (Search vs Booking)Hotel segments (Search vs Booking)
Hotel segments (Search vs Booking)
 
Newspaper
NewspaperNewspaper
Newspaper
 
αναζητηση στο διαδικτυο- internet searching techniques
αναζητηση στο διαδικτυο- internet searching techniquesαναζητηση στο διαδικτυο- internet searching techniques
αναζητηση στο διαδικτυο- internet searching techniques
 
Презентация школы 2014
Презентация школы 2014Презентация школы 2014
Презентация школы 2014
 
Powe point cv
Powe point cvPowe point cv
Powe point cv
 
кораблик
корабликкораблик
кораблик
 
Slide Share
Slide Share Slide Share
Slide Share
 
El principito ayelen gaspar
El principito ayelen gasparEl principito ayelen gaspar
El principito ayelen gaspar
 
Convegno Erickson 2015 lab DIDA 76 Radio Magica
Convegno Erickson 2015 lab DIDA 76 Radio MagicaConvegno Erickson 2015 lab DIDA 76 Radio Magica
Convegno Erickson 2015 lab DIDA 76 Radio Magica
 
One’s own self pr
One’s own self prOne’s own self pr
One’s own self pr
 
Presentation1
Presentation1Presentation1
Presentation1
 
Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...
Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...
Identifying Antibiotics posing potential Health Risk: Microbial Resistance Sc...
 
Shandra Spears Bombay 2011 2
Shandra Spears Bombay 2011 2Shandra Spears Bombay 2011 2
Shandra Spears Bombay 2011 2
 
1
11
1
 
公司简介
公司简介公司简介
公司简介
 
第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティ
第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティ第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティ
第1次 CoEdo増床計画(小林目線)|コワーキングスペースCo-Edo 3周年記念パーティ
 

Mais de Der Konijnen

Presentation bluetooth wifi marketing
Presentation bluetooth wifi marketingPresentation bluetooth wifi marketing
Presentation bluetooth wifi marketingDer Konijnen
 
Public Management 2012
Public Management 2012Public Management 2012
Public Management 2012Der Konijnen
 
Preparing 5min pitch
Preparing 5min pitchPreparing 5min pitch
Preparing 5min pitchDer Konijnen
 
Blue ocean strategy
Blue ocean strategyBlue ocean strategy
Blue ocean strategyDer Konijnen
 
The presentation code
The presentation codeThe presentation code
The presentation codeDer Konijnen
 

Mais de Der Konijnen (6)

Presentation bluetooth wifi marketing
Presentation bluetooth wifi marketingPresentation bluetooth wifi marketing
Presentation bluetooth wifi marketing
 
Public Management 2012
Public Management 2012Public Management 2012
Public Management 2012
 
Preparing 5min pitch
Preparing 5min pitchPreparing 5min pitch
Preparing 5min pitch
 
Blue ocean strategy
Blue ocean strategyBlue ocean strategy
Blue ocean strategy
 
Trends ams
Trends amsTrends ams
Trends ams
 
The presentation code
The presentation codeThe presentation code
The presentation code
 

Último

Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Alkin Tezuysal
 
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentEmixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentPim van der Noll
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxLoriGlavin3
 
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfMoving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfLoriGlavin3
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfNeo4j
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesKari Kakkonen
 
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyesAssure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyesThousandEyes
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxLoriGlavin3
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityIES VE
 
Time Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directionsTime Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directionsNathaniel Shimoni
 
Rise of the Machines: Known As Drones...
Rise of the Machines: Known As Drones...Rise of the Machines: Known As Drones...
Rise of the Machines: Known As Drones...Rick Flair
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024Lonnie McRorey
 
A Framework for Development in the AI Age
A Framework for Development in the AI AgeA Framework for Development in the AI Age
A Framework for Development in the AI AgeCprime
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Hiroshi SHIBATA
 
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxThe Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxLoriGlavin3
 
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...panagenda
 

Último (20)

Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
 
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentEmixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
 
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfMoving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdf
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdf
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examples
 
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyesAssure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a reality
 
Time Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directionsTime Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directions
 
Rise of the Machines: Known As Drones...
Rise of the Machines: Known As Drones...Rise of the Machines: Known As Drones...
Rise of the Machines: Known As Drones...
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024
 
A Framework for Development in the AI Age
A Framework for Development in the AI AgeA Framework for Development in the AI Age
A Framework for Development in the AI Age
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024
 
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxThe Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
 
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
 

Loyalcation

  • 1.
  • 2. The borders between offline and online will vanish in 2020 trendgoeroe Lidewij Edelkoort
  • 3.
  • 4. Charles Rolland Douglass – invents laugh box anno 1950
  • 5. Star Wars – with laugh box edition
  • 6.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. Pepsi Loot case PEPSI: The Pepsi-made checkin service allows iPhone users to locate Pop Spots (Pepsi-selling food service venue), and check in to accumulate rewards. For every 3 checkins, consumers earn a free digital song download at the Pepsi Loot Store.
  • 16. CHEVY: When travellers arrived at the Austin airport, they received a welcome Chevy case message from Chevy. Randomly chosen users received invitations for a free ride from the airport in Chevy brand cars.
  • 18.
  • 20. LOYALTY 1.0 LOYALTY 2.0 • Existing loyalty card • Check-in 2.0 powered loyalty card • What a guest purchased • What a guest is interested in purchasing • Identifies cross-sells • Identifies new and lost opportunities • Mass marketing • One2one marketing • Generic awards based • Loyalty based on on spend behaviour & spend