1. Communication Skills

2. “Communication skills is the set of skills that enables a person to convey information so that it is received and understood”

3. Ways to Communicate- Verbal Speak Listen Write

4. Non Verbal Body Language Gestures Appearance Touch Facial Expressions Symbols

5. The Human Communication Model

6. Communication Barriers Communication barriers refers to the problems or factors that lead to poor communication.

8. Inattention

9. Cultural Barriers

11. BusinessCommunications Internet emails Video Conferencing Presentations Advertising Reports Television

12. Barriers To Business Communication Gender Barriers Physical Barriers False assumption Attitudinal Barriers System Design Faults Lack of planning

13. How can communication barriers be overcome? Practice Observation Listen Patiently Read & Think express yourself

14. Speak to walls..utter in darkness..shout at yourself!!! If Steve Jobs can practice , why can ‘t you practice……Hard Kundan Prasad MBA, DMS Pondicherry University