8. Why Should We Be a Team?
• When staff use their skills and knowledge
together, the result is a stronger agency that
can fulfill its mission
“To provide accurate information that would assist
individuals in achieving a better quality of life.”
• People working together can sustain the
enthusiasm and lend support needed to
complete the work of each program.
9. How does a Team Work Best?
A Teams succeeds when its members have:
• a commitment to common objectives
• defined roles and responsibilities
• effective decision systems, communication
and work procedures
• good personal relationships
10. Team Building
Twelve tips for successful team building:
1. Clear expectations
9. Creative Innovation
12. Cultural Change
11. Definition of teamwork:
– Teamwork is the
concept of people
working together as
a team for one
under the same
12. Teamwork .... What Is It?
• Greater interpersonal
skills are necessary if
you are to work
13. Principles of Teamwork
Benefits of Teamwork
Characteristics of the Best Team Leaders
Characteristics of Great Team Members
Characteristics of Effective Teams
14. What are the
Benefits of Teamwork?
• How can it aid in decision
• How does it affect
• What are the benefits to
• What are the benefits to
15. Characteristics of the
Best Team Leaders
• What skills do they have?
• What traits do they exhibit?
• How do they communicate?
• What motivates them?
16. Characteristics of
Great Team Members
• What makes individual members a
valuable part of the team?
• How do they communicate?
• How do they participate?
• What’s their attitude?
• What’s their motivation?
21. What Is A Team?
According to Webster's Ninth Edition:
In other words, when one person cannot accomplish a
job alone and several individuals must cooperate to
fulfill a mission, you need a team. The better the
cooperation, communication, and coordination among
team members, the more efficient the team.
“A team is a number of persons
associated together in work or activity:
as a group on one side (as in football or
24. How do Teams Work Best?
• Teams succeed when members have:
• Commitment to common objectives;
• Defined roles and responsibilities;
• Effective decision systems, communication
and work procedures; and,
• Good personal relationships.
• Competitive relationships become more
• There is a willingness to confront issues
and solve problems.
• Teams develop the ability to express criticism
• There is a sense of team spirit.
27. Giving Constructive Feedback
• Use “I” messages.
• Restrict your feedback to things you know for
• Help people hear and accept your
compliments when giving positive feedback.
28. Receiving Feedback
• Listen carefully.
• Ask questions for clarity.
• Acknowledge the feedback.
• Acknowledge the valid points.
• Take time to sort out what you heard.
29. Beginnings of conflict:
• Poor communication
• Seeking power
• Dissatisfaction with management style
• Weak leadership
• Lack of openness
• Change in leadership
30. Conflict indicators:
• Body language
• Disagreements, regardless of issue
• Withholding bad news
• Conflicts in value system
• Desire for power
• Increasing lack of respect
• Open disagreement
• Lack of clear goals
31. Techniques for avoiding and/or resolving
• Meet conflict head on
• Plan for and communicate frequently
• Be honest about concerns
• Agree to disagree - understand healthy disagreement would
build better decisions
• Let your team create - people will support what they help
• Discuss differences in values openly
• Continually stress the importance of following policy
• Communicate honestly - avoid playing "gotcha" type games
32. Recipe for Successful Team
• Commitment to shared goals and objectives
• Clearly define roles and responsibilities
Use best skills of each
Allows each to develop in all areas
33. Recipe for Successful Team
• Effective systems and processes
– Clear communication
– Beneficial team behaviors; well-defined decision
procedures and ground rules
– Balanced participation
– Awareness of the group process
– Good personal relationships
34. Negotiating Conflict
• Separate problem issues from people issues.
• Be soft on people, hard on problem.
• Look for underlying needs, goals of each party
rather than specific solutions.
35. Addressing the Problem
• State your views in clear non-judgmental
• Clarify the core issues.
• Listen carefully to each person’s point of view.
• Check understanding by restating the core
36. Valued Team Members
• Every one has potential to be a leader
• Success often depends on your ability to
be an effective team member
37. Becoming a
Valued Team Member
• Avoid any action that might sabotage the
• Keep in mind that effective team
membership depends on honest, open
• Do not feel the need to submerge your own
strong believes, creative solutions, and
41. Teamwork .... Why?
• Teams are a part of everyone's life. You're a
member of a family team.
• So it's appropriate that you understand how
to function effectively as a team member.
42. Teamwork ....
What Are Your Beliefs and Attitudes?
• Let's begin by
considering the most
important element of
• you feel about it!
Teamwork depends not
only on your skills, but
on your attitudes as
43. Keep the following in mind:
• Teamwork improves the working
• Teamwork keeps communication consistent.
• Teamwork relieves stress.
• Teamwork reduces errors.
• Teamwork keeps communication lines open.
44. Follow these guidelines for
reaching a consensus:
• Avoid arguing over individual ranking or
position. Present a position as logically as
• Avoid "win-lose" statements. Discard the
notion that someone must win.
• Avoid changing of minds only in order to
avoid conflict and to achieve harmony.
• Treat differences of opinion as indicative of
incomplete sharing of relevant
information, keep asking questions.
• Keep the attitude that holding different
views is both natural and healthy to team