From Event to Action: Accelerate Your Decision Making with Real-Time Automation
Iipa lecture km & good governance jan 12 2011
1. Knowledge Management, Innovation & Productivity as an Integral Part of Good Governance Prof. K. Subramanian SM(IEEE, USA), SMACM(USA), FIETE, SMCSI,MAIMA,MAIS(USA),MCFE(USA) Director & Professor, Advanced Center for Informatics & Innovative Learning (ACIIL), IGNOU Honorary IT Adviser to CAG of India Ex-DDG(NIC), Ministry of Comm. & IT Emeritus President, eInformation Systems, Security, Audit Association President, Cyber Society of India
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7. The drivers and emerging trends in the Digital/Information age Economic Drivers Technological Advances Political Drivers Social Drivers Citizens Community Organizations Other Governments Media Businesses Employees Government-Government Business-Government Citizen-Government Common Needs
8. These changes impact the fundamental way that organizations compete in the digital/information age . Industrial Age Foundation for Economic Development Digital/Information Age Control of Natural Resources Control of Knowledge Competitive Advantage Protection of Assets/Resources Open/Competitive Rapid (re)invention Increase Scale Expansion Business Environment Labor Intensive Jobs Process-Related Work Work Outsourced Decision Making Hierarchical Collaborative Key Assets Human Resources, Information & Technical Infrastructure Physical Resources Geographic Scope Global Regional
9. MEDIATING FACTORS: Environment Culture Structure Standard Procedures Politics Management Decisions Chance ORGANIZATIONS INFORMATION TECHNOLOGY
47. 3/7/2009 IMT Ghaziabad Lecture Prof. KS@2009 March 2009 Assurance in the PPP Environment
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49. THANK YOU For Interaction: Prof. K. Subramanian [email_address] [email_address] [email_address] [email_address] Tele: 29533068
Editor's Notes
Citizen Need: Citizens are demanding that governments offer necessary services and operate at the same level of service that they receive in the private sector Citizens’ expectations of government are changing due to technological advances as well as social, political, and cultural changes Increased expectations for: better and faster service Expectation of reduced burden of government interaction: Paper work, Response time, Costs Increased expectations from government: Better service, Faster service, Secure service, Convenience, Personalized service Citizens are increasingly demanding secure interactions with government Business Needs: Expectation of reduced burden of government interaction: Paper work, Response time, Costs Increased expectations from government: Streamlined reporting, Better service, Faster service, Secure service, Convenience, Personalized service Businesses are demanding supportive legislative and regulatory environment Businesses are pushing for real-time feedback from government Businesses are expecting government to facilitate transition to the digital economy Community Needs: Communities are increasingly forming around issues to demand that governments provide the necessary services Communities’ expectations are changing due to technological advances as well as social, political, and cultural changes Regionalization of communities is pushing for improved information sharing among communities Non-geographic communities of interests are growing across the globe Devolution of accountability & service delivery responsibility to local community Virtual communities are expecting 7x24 responsiveness from government Employee Needs: Employees need to have the information, training, skills and assets to do their jobs more efficiently Recruiting and retaining highly skilled employees is increasing becoming chanllenging Demand similar training and work environment to leading edge corporations Employees’ expectations are changing due to technological advances as well as political and cultural changes Create more challenging work environment Knowledge management required by employees to provide value added services Enhanced level of skills required to deliver services via the Internet Continuous skill-enhancement is needed to meet the challenges arising from rapid technological advancement As decisions are pushed down to the customer interaction point, employees need instantaneous and relevant information to make decisions Other Gov't Needs Increased electronic interactions between central, regional and foreign governments and international organizations requiring new organizations, processes, and infrastructures Traditional organizational walls are breaking down requiring inter and intra agency information sharing Increased coordination is needed among all levels of government Regional alliances are forming to address economic development issues Media Needs Media is expecting instantaneous access to information Media is expecting increased access to decision makers There is increased scrutiny of government operations Media’s involvement is increasing in the political process Media is becoming increasingly sensational requiring immediate and accurate government response Social & Economic Changes Higher per capita income & aging populations More educated users Heightened economic stability & competitiveness Increasing globalization of economy and interactions Need to provide access and relevant content to all users -- address the digital divide Political Changes: Devolution of accountability & service delivery responsibility to local government Citizens are demanding for decision making increasingly at local level Regional alliances are forming - political, economic, and military Increasing access to information and decision making - transparent government Increasing globalization of trade Economic development needs partnering with other governments Cultural Changes Increased focus on personal responsibility for making decisions and actions Expectations for quick and instantaneous response Increased comfort level with on-line interactions with government Familiarity with networked environment Highly mobile workforce and communities Highly diverse workforce and communities Virtual environment - place and time becoming irrelevant Technolgical Advances Cheaper and faster technology Rapid development of newer technology Increasing mobile computing environment Increasing pervasive computing Increasing availability of technology Technologies providing universal access
eGOV Project Governance Panel 08/04/11 Prof. KS@ sept 2007 ICISA New delhi
Government is by the people, for the people, and of the people
Corporate Goverance & Assurance 29th November 2007 Prof. K. Subramanian @October 2007
Cybr assurance-Tne need for Technologists & Business of 'morrow 27/11/2007 Prof. KS SUNY BUF Lecture 27th November 2007
Cybr assurance-Tne need for Technologists & Business of 'morrow 27/11/2007 Prof. KS SUNY BUF Lecture 27th November 2007
The development was guided by the Software Engineering Institute’s efforts in the late 80’s in building maturity models for software development. By using such a scale, an organization can determine where it is, define where it wants to go and, if it identifies a gap, it can do an analysis to translate the findings into projects. Reference points can be added to the scale. Comparisons can be performed with what others are doing, if that data is available, and the organization can determine where emerging international standards and industry best practices are pointing for the effective management of security and control.
Cybr assurance-Tne need for Technologists & Business of 'morrow 27/11/2007 Prof. KS SUNY BUF Lecture 27th November 2007