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PEOPLE MANAGEMENTIN THE HOTEL INDUSTRY                     Team F        Mariia Tiutiunnikova              Mauricio Trejo ...
HOW TO GET RIDOF YOUR CUSTOMERS    In 5 STEPS…..
THE PORTMAN CASE          • Recruit nerds and Step 1    throw them into the           jungle
THE PORTMAN CASE STEP 2   • Make them Lion’s food
THE PORTMAN CASE          • make hippopotamus STEP 3     dance ballet
THE PORTMAN CASE          • Feed the crocodile an STEP 4     ant
THE PORTMAN CASE          • Let the Darwin’s STEP 5     theory prove itself
THE PORTMAN CASE STEP 1   • Hire professionals for low positions STEP 2   • No, training, no supervision STEP 3   • Multit...
HOW TO DELIGHT     YOUR CUSTOMERS….
THE MARRIOTT CASE          • Hire passionate Red Bull Step 1    junkies
THE MARRIOTT CASE STEP 2 • make them Lions
THE MARRIOTT CASE STEP 3   • BE A BEE
THE MARRIOTT CASE STEP 4   • Give Scrat a nut
THE MARRIOTT CASE          • Be a Part or be STEP 5     Apart
THE MARRIOTT CASE  STEP 1   • Hire enthusiastic dedicated personal  STEP 2   • Proper training, adequate supervision  STEP...
Thank youFor yourAttention!!!Feel free to askquestions…
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Marriot Hotel Case

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Organizational Behavior Policy in Hotel Management

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Marriot Hotel Case

  1. 1. PEOPLE MANAGEMENTIN THE HOTEL INDUSTRY Team F Mariia Tiutiunnikova Mauricio Trejo Diogo Franco Ahmed Ibrahim Mayank Mukharya
  2. 2. HOW TO GET RIDOF YOUR CUSTOMERS In 5 STEPS…..
  3. 3. THE PORTMAN CASE • Recruit nerds and Step 1 throw them into the jungle
  4. 4. THE PORTMAN CASE STEP 2 • Make them Lion’s food
  5. 5. THE PORTMAN CASE • make hippopotamus STEP 3 dance ballet
  6. 6. THE PORTMAN CASE • Feed the crocodile an STEP 4 ant
  7. 7. THE PORTMAN CASE • Let the Darwin’s STEP 5 theory prove itself
  8. 8. THE PORTMAN CASE STEP 1 • Hire professionals for low positions STEP 2 • No, training, no supervision STEP 3 • Multitask responsibilities STEP 4 • Low wages STEP 5 • Strong competition
  9. 9. HOW TO DELIGHT YOUR CUSTOMERS….
  10. 10. THE MARRIOTT CASE • Hire passionate Red Bull Step 1 junkies
  11. 11. THE MARRIOTT CASE STEP 2 • make them Lions
  12. 12. THE MARRIOTT CASE STEP 3 • BE A BEE
  13. 13. THE MARRIOTT CASE STEP 4 • Give Scrat a nut
  14. 14. THE MARRIOTT CASE • Be a Part or be STEP 5 Apart
  15. 15. THE MARRIOTT CASE STEP 1 • Hire enthusiastic dedicated personal STEP 2 • Proper training, adequate supervision STEP 3 • Division of responsibilities STEP 4 • Job Satisfaction STEP 5 • Cooperation
  16. 16. Thank youFor yourAttention!!!Feel free to askquestions…

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