2. GOIP Global Services – An Overview
GOIP Overview
GOIP Global is an ISO 9001:2000 certified company, providing end-to-end solutions
in areas of system integration, networking and software systems for your business
since 1994. With experienced management and marketing skills, a support team of
75 qualified engineers and 25 marketing personnel, GOIP has moved up the value
chain from being just a key player providing Web / Multimedia solutions to a
“Solution Provider” offering integrated turnkey solutions and IT enabled services.
GOIP, today, provides a full range of services that addresses your company’s every
need for integrated information. No matter what your platform is or how complex
your technology needs are, GOIP has the expertise to drive your business and
technology strategies forward.
Working with diverse, cutting edge technologies, GOIP provides customized solutions
for system integration, connectivity support and development / implementation of
web based applications, multimedia services / Networks, electronic commerce, office
automation, business communications and IT consultancy. With in house expertise,
right from concept, to design, and implementation, GOIP provides end-to-end
solutions to its varied customers.
The vast experience with varied clientele including MNC (multi-national companies),
large industrial / business houses, government and quasi-government organizations,
has equipped GOIP with the necessary knowledge-base and best business practices
to help engineer the right value proposition for all your business needs. The value
proposition offered by GOIP is simple, industry solid solutions backed by a team that
cares and takes ownership of your business information system requirements.
We at GOIP cut across geographical boundaries to deliver a targeted set of services
and solutions. We draw an integrated resource network to provide the management
and skills needed for providing custom solutions on time and within budget.
GOIP has built competencies spanning a range of platform, tools and varied
environments enabling it to offer wide spectrum of solutions and services to clients.
We at GOIP integrate onsite management with offsite and offshore development to
provide our clients a cost-effective, 24-hour service. Our offshore center provides
high-level design, project management support along with 24/7 support. With strong
team of professionals possessing diverse managerial and engineering background,
GOIP features an open work culture that fosters a synergy of ideas and technology to
unleash our client’s full potential.
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3. GOiP – A Single Window Interface
Network
• System Integration, Connectivity solutions on radio and lease lines.
• Turnkey Network Solutions (Design to Implementation)
• Integration of Modern and Legacy Networks
• Perimeter Security, Firewall, VPN.
• Network Security, Planning, Implementation & Audit
• System Administration & Network Resource Management
• Networking Products (Routers, Switches, Hubs, Modems)
Application
• Web Based Application
• Customized Software Solutions
• Website Design. Development & Hosting
Cabling
• Structured Cabling
• Jelly Filled Cable & Optical Fibre Cable laying
Telecom
• Turnkey Business Communication Solutions
• Integrated Engineering & Maintenance Services
What does this mean for our clients?
Focus - on core business
We assume full responsibility for managing the day-to-day back-office
operations - leaving you free to focus your time, energy and resources
on your core businesses
Improved service quality
Our business processes provide a higher level and quality of services
Hone competitive edge
We provide supporting systems and services to help clients compete
effectively in the global marketplace.
Complement in-house skills with outside expertise
Our business and technical specialists provide valuable guidance and
skills
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4. Flexible services for changing customer demands
Our flexible and scalable services adapt to customers' changing
requirements and supports company moves, consolidations, and
acquisitions.
Access to advanced technology
Our leading-edge enterprise systems support the business processes,
and we manage the technology infrastructure with lower capital
investments and training costs.
Continuous process improvements to achieve world-class
standards/benchmarks
We incorporate best-of-breed global practices to improve performance
and costs through constant benchmarking.
Reduced costs
Our reengineering, process improvements, and advanced technologies
eliminate superfluous operating costs and bring administrative costs
under control
Service Offerings
System.Integration
We understand the ever-dynamic business environment of the Information
Technology world. The high bandwidth of GOIP GLOBAL’s systems integration
capabilities enables us to leverage our experience, expertise and knowledge base to
provide complete solutions to increase the ROI on the IT Investments of our Clients.
We combine complex and dynamic technologies with our proven processes and
methodologies to maximize efficiencies in information integration. Our systems
integration suite of portfolio includes but is not limited to:
Integration of software and hardware components
Enterprise wide roll out of operating systems, software applications and new
hardware technologies.
Network Integration including implementation of Remote Access, Wide Area
Network & Last Mile Solutions.
Hardware, Software & Services Procurement
We recognize and understand the hardware and pre-packaged software/licenses
needs of businesses. Timely delivery of the necessary hardware, software and
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5. licenses is an essential component to successfully manage and complete any IT
projects. Towards this INDIA strives to create and maintain the most efficient and
aggressive procurement and distribution system focused on delivering products with
greatest time and cost efficiency.
Over the years GOIP GLOBAL Group has cultivated very strong relationship with
leading manufacturers such as IBM, Hewlett Packard, Cisco Systems, Microsoft, etc.,
to name a few. These strong relationships with manufacturers coupled with the
multi-sourcing policy, gives GOIP the unique ability to deliver even the constraint
and hard to get products at short notice.
GOIP leverages its strong relationship with all the major manufacturers to skillfully
negotiate better pricing terms and product availability for the clients.
GOIP also ensures that the clients are better informed about the manufacturer’s
technology road maps and product and technology life cycles.
Network Operations Centre (NOC) Services
A Network Operations Center/ Data Center is the focal point for network
troubleshooting, software distribution and updating, router and domain name
management, performance monitoring, and coordination with affiliated networks.
GOIP understands the importance of smoothly maintaining this system and we have
the experience to make it happen. Our professionals have the knowledge and
expertise to monitor and operate routers, switches, hubs, and UPS systems that
comprise your company’s data network. In addition, we manage and allocate IP
addresses and domain names, record and resolve network problems, alleviating the
pressure so you can focus on your core business. Operating 24x7x365, our NOC
technicians are trained and equipped to troubleshoot and resolve virtually any
problem.
In the “real world”, situations do occasionally require specific engineering talent. By
continually and thoroughly monitoring our facilities, networks, hardware and client
applications, we often eliminate problems without our customers ever becoming
aware of them. In addition, we have the ability to remotely troubleshoot at the client
site. Our NOC team has direct access to highly specialized expertise for all platforms
and applications we manage – again, with continual coverage.
24x7 Service Desk
24x7 Live Network Monitoring
Incident Management
Fault detection and analysis
Incident recording and classification
Notification and escalation
Investigation, diagnosis, resolution, recovery and closure
Problem Management
Change Management
Capacity Management
Service Level Agreement (SLA) Management
Extensive Web-Based Reporting
Redundant Global Network Operations Centers (GNOCs)
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6. Managed Security Services (SOC)
Many organizations are looking to secure their Infrastructure and implement Event
Management (SEM) technology to protect their corporate assets and streamline IT
operations, mainly to address the issues involved in managing security infrastructure
point solutions, such as firewalls, VPNs, anti-virus systems, and intrusion detection
and prevention solutions.
Our managed network security monitoring provides real time monitoring, correlation,
and analysis of your security infrastructure and critical applications for instant
response to and remediation of cyber-threats
Monitoring over a secured VPN tunnel using a correlation engine all events are
monitored, analyzed and appropriate tickets are created for resolution. SOC team
currently monitors and manages the infrastructure on a 24x7 basis to filter out all IT
security threats, ensuring operational security regardless of the customer's business
hours or staffing profile, monitors the availability and health of the customer's
systems. Communicates monitoring, management, and reporting information to the
customer leveraging the customer's already-installed SEM technology.
Mission of the monitoring unit being: To control, log & monitor every entry point
into the Client’s network.
Current Service offerings:
Security Device Management
Managed Intrusion Detection Service
Vulnerability Scanning -Internal and External Service Option.
Log Management
Email and Web Scanning
DDoS Prevention
Security Consulting
Integrated Security
Intrusion Management
Manage SOC team 24x7x365 days.
Managed Security Monitoring - Operations include:
Control all entry points into the network
Log all events that may indicate a threat to key assets.
Monitor all logs for potential threats.
Capture and Log events.
Identify high priority alerts immediately.
Investigate all high priority alerts.
Proactively review logs for potential threats.
Deliver scheduled reports to key stakeholders
Use metrics to track performance
Current Standard tools used:
Intellitactics Security Manager
HP Service Desk
Active Directory (AD Lookups)
HCS Web
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7. Currently Monitored Infrastructure:
Cisco Routers/Switches
Enterasys IDS
Cisco IPS
Enterasys HIDS sensors
Active Directory Controllers
Symantec Anti-Virus Servers
SunOne LDAP Servers
Cisco CSA Clients
AIX/Solaris Servers
Checkpoint and Cisco Firewalls
Cisco VPN Concentrators
Cisco MARS
Oracle Databases
Current Resource Skill set:
CCIE
CCNA, CCNP, CCSA, CCDA, MCSE, Cisco Tac
Linux/Redhead, Windows
Watchguard
AMP/Avaya/Nordx
Cisco IP Telephony/MCNS/BSCN/CCDP/CID/CIT
Note: Most of the current resources are capable and trained to handle additional
responsibilities. These are qualified resources who if provided training in specific
security tools can adapt and perform as required by other clients.
Application Development and Maintenance Services (ADMS)
GOIP provides innovative and cost effective IT-Applications Development and
Maintenance-Support (ADMS) solutions by weaving the appropriate technology with
the client’s business needs. GOIP’s flexible engagement options of complete off-
shoring or effectively combining onsite and offshore work ensure high quality, on
time delivery, at significant cost savings. GOIP provides a gamut of services with
customized business models suiting the specific business/ domain/ financial
challenges. GOIP’s services include, but are not limited to, architect, and design,
develop, test, maintain and support applications. We offer complete QA Services,
both outsourced and in-house. Development expertise includes all major Web
applications, languages, and enterprise and commerce environments.
GOIP has its strategic focus in the following areas:
IT Resellers/Banking/Finance/Insurance, Healthcare and Public
Undertakings B2B services/e-Services
Payment Systems
Legacy/Application Maintenance, Enhancement, Support and platform
Migration
Foundation Products
Web Servers (IBM, Microsoft, Sun, Apache)
Web Application Servers (IBM, BEA, Sun, Microsoft)
eCommerce Application Servers (IBM, BEA, Microsoft)
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8. Database (DB2, Oracle, SQL Server, Sybase, Informix)
Integrators (Web Methods, Tibco, Microsoft BTS)
Technology
Object-oriented
.Net Framework
J2SE
J2EE (Web Applications, Servlet, EJB, JSP, Bean, JMS, JINI, etc)
XML, SOAP, Web Services, UDDI
Pervasive (Mobile) Computing
Resource Process Outsourcing (RPO)
Also known as Recruitment Process Outsourcing (RPO) traditionally refers to
outsourcing portions or full cycle recruitment to recruiting or staffing agencies. RPO
transfers the responsibility completely to a third party agency and the fee typically is
a percentage of the total hire annual budget.
GOIP Global has redefined the RPO model to bring the ultimate advantage to our
client. In GOIP Global RPO model, our recruiters become Client’s extended team
members working from our recruiting centers and with the infrastructure, software
and processes needed for high performance recruiting. The model involves
subscription to resources on a monthly basis thus making it easy for client to
increase or decrease bandwidth based on Clients need. Further, the RPO services can
be delivered onshore or offshore depending on clients budgets. Client can choose our
GOIP Global recruiter, the subscription period and the onshore or offshore model –
when ever they want. This is next generation On Demand Recruitment Delivered.
How our services would benefit Clients
Need to increase recruiting bandwidth for short-term and long-term
business scalability.
Experiencing an increase in requisitions and do not have the
bandwidth or time to hire and train new recruiters.
Need to improve quality of recruitment.
Experiencing budget pressures and need to increase recruiting
bandwidth while lowering costs.
Looking to improve profits.
More and more corporate are adopting the recruitment process outsourcing (RPO)
model for their hiring needs inside and outside India not only for senior level
candidates but for entry level candidates as well. Outsourcing recruitment process
slashes Companies' recruitment costs by 15-20% on an average. However, according
to experts, the cost savings can range anywhere between 10-40%, depending on the
complexity involved. The $2.5 billion RPO industry in India is growing at the rate of
30-40%. At present, only 8-10% Indian Companies, across sectors, is outsourcing
their recruitment process completely. However, the trend is catching up.
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9. Help Desk Service
Our Helpdesk services are a combination of onsite/offsite model where as local
engineers are onsite for any hardware related issues all other issues are directed
directly to the central Help Desk for any escalations or resolutions.
Handle all inquiries/problems reported for processing, technical
support, network, database, applications and distributed/desktop
hardware and software
Helpdesk will implement and maintain a 24x7x365 (including holidays)
a level 1, 2 and 3 Help Desk operation for Customers
All problems/queries are logged, tracked and assigned using ticketing
capabilities that include required tools, process, database and
reporting.
Assign priority level to each problem reported through the Help Desk.
Provide Level 1 support for all functional levels.
Provide a minimum first call resolution of 80% without escalation
Escalate unresolved problems according to established procedures
Receive all IMAC requests for desktops and telephone service and
route to appropriate parties
Maintain client communications on all problems through resolution
Broadcast global problems
Ensure that client satisfaction is confirmed before inquires and
problems are closed
Develop statistics and publish reports on the number of calls, length of
open calls, number of calls resolved on first call, abandoned call rate,
number of calls escalated to other departments and other pertinent
call information
Provide best practice communiqué to client on a monthly bases
Our Approach
Our consulting services and reengineering processes are
designed to result in improved productivity and quality. We
understand that the pace of business is constantly
accelerating and deliver processes and solutions for the
digital age and global enterprises.
We ensure you enjoy the advantages of our team's
operational, technical, and process excellence to improve business processes and
output.
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10. From the first step in talking with our clients and listening to their needs and goals,
we design a custom approach, set goals, and create teams of specialists to
implement the best solution.
In short, we approach our mission with a 'design, build and operate' methodology.
We first obtain the total vision of your needs. Our experienced management
consulting team gets to the core of your business to determine the design of a
solution for you. Business process re-engineering is often the key and we re-define
the products and services in line with your clients to determine the right solution and
technology infrastructure
The next step is our hands-on approach to your requirements. With our credentials
and expertise, we build systems, with the people and training you need to drive
them. We also project manage the entire solution.
Commitment is the underlying philosophy to customer service. We manage the
solution we have designed and built, and operate it for you. In short, we share the
risk. That's the confidence we bring to your business and success
Our tools include:
Dedicated Development Centers
Our client centered offshore development centers are setup to focus
necessary resources on client’s projects.
Support Center –
Our offshore facilities provide back-office support, legacy maintenance
and product maintenance.
Constant Communication
A remote client login allows clients to track project progress. Plus, we
use the latest communication tools to maintain the cost savings of
outsourcing while minimizing risks.
Risks
As per survey conducted by META group, certain risks were identified in the offshore
business. We list those risks and what we have been doing to mitigate the risks.
1. Cost-Reduction Expectations
The biggest risk with offshore outsourcing has nothing to do with
outsourcing - it involves the expectations the internal organization has
about how much the savings from offshore will be.
GOIP points out –
We work with our clients in managing their expectations providing a
reality check of current situation. We believe that organizations save
15%-25% during the first year; by the third year, cost savings often reach
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11. 35%-40% as companies “go up the learning curve” for offshore
outsourcing and modify operations to align to an offshore model.
2. Data Security/Protection
Organizations evaluating any kind of outsourcing question whether
vendors have sufficiently robust security practices and if vendors can meet
the security requirements they have internally.
GOIP points out –
We strongly believe in Data Security/Protection. We access our client
machines and clients can access our systems through a secure VPN
connection. We understand and appreciate the internal security policies of
our clients and work together with our clients in implementing their
security policies for their projects in the Offshore Development Center.
3. Process Discipline
Absence of process discipline results in redundant tasks, thereby effecting
project deadlines and costs.
GOIP points out –
We do a thorough job of defining project scope and success metrics and
our process oriented development methodologies provides our clients
transparency into the development process, thereby equipping them with
capability to raise red flags when needed. In such an event we work with
our clients in identifying the potential bottlenecks. We believe in working
with our clients as a team achieving one common goal benefiting our
clients
4. Culture
A representative example: although English is one official language in
India, pronunciation and accents can vary tremendously.
GOIP points out –
We at GOIP solutions have identified our teams into following categories:
Customer Service teams – The team members have good
communication skills and interact with the clients.
Project Leads/coordinators – The team members have good
communication skills and they interact with the client’s per project
basis.
Technology development team – The team members have good
technical skills and as there interaction with the client is minimal, we
have little emphasis on their communication skills.
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12. Corporate Office:
GOIP Global Services Pvt. Ltd.
107-108 • Tribhuwan Complex
Mathura Road • New Delhi 110065
India • (+91) 11.2684 0921 / 22 / 23
Delivery Center
GOIP Global Services, Pvt. Ltd.
H-68, Sector-63 •
Noida (U.P.) • India •
International Office:
GOIP Global, Inc
• 5775 Wayzata Blvd. • Suite 700 • St. Louis Park, MN 55416 • 952.525-2217
952.525-2218
info@goip.in
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