Krzysztof Gradzik

Warsaw, Masovian District, Poland Poland

Head of Customer Provisioning, Billing and Collection Department at Polkomtel and Cyfrowy Polsat

Telecom / Mobile

Billing and customer settlements process Debt collection and dunning (B2C, B2B) Credit risk management (credit risk policy, scoring models and operations) Revenue assurance and fraud prevention Expertise in billing systems, billing solutions and BSS systems Revenue accounting and reporting Driving process excellence through continuous improvement Proven track record of successfully delivered major projects (in the areas of finance, billing, customer settlements and invocing, revenue assurance and debt collection) as well as organisational transformations and process improvements (based on Kaizen and Lean Management principles).