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Developing workplace skills

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Developing workplace skills

  1. 1. LaSalle Computer Learning Center<br />Developing Workplace Skills<br />www.LaSalleComputer.com  (813) 288-0110<br />
  2. 2. Top 7 Skills essential for career success<br /># 1 – Communication<br /># 7 Continuouslearning<br /># 2 – Information Technology <br /># 6 – Teamwork <br />#5 – Critical Thinking<br /># 3 – Information handling<br /># 4 – Multi -tasking<br />
  3. 3. How do you acquire Professional Skills?<br />On-the-job training<br />Education (formal & informal)<br />Life Experience(good & bad)<br />
  4. 4. # 1 – Communication <br />Every job will require you to communicate with others<br />Professionals need to be able to communicate clearly with management, co-worker and clients<br />
  5. 5. Workplace communication<br />Written Communication<br />Non-Verbal Communication<br />Verbal Communication<br />VerbalPresentationAudience AwarenessCritical Listening<br />WrittenProfessional level writingCritical ReadingPresentation of Data<br />Non-VerbalPersonal PresentationBody Language<br />
  6. 6. Always remember the 5 C’s of Communication<br />CLARITY<br />COMPLETENESS<br />CONSISENESS<br />CONCRETENESS<br />CORRECTNESS<br />
  7. 7. Written Communication<br />Clear, Professional written communication is the key<br /><ul><li>Remember, everything you write is considered to be “in stone”
  8. 8. Because you can not read intention in writing, it is important to consider your tone.
  9. 9. Don’t write in all CAPS
  10. 10. Use professional titles rather than informal names
  11. 11. Use your Spell Check!</li></li></ul><li>Non-Verbal Communication<br />55% of Communication is conveyed through body language<br /><ul><li>Non-verbal communication includes
  12. 12. Facial expressions
  13. 13. Eye contact
  14. 14. Gestures
  15. 15. Posture
  16. 16. Tone
  17. 17. Be sure to smile
  18. 18. Minimize your hand gestures
  19. 19. Stand straight
  20. 20. Dress professionally
  21. 21. Your personal appearance is what people see first, so take pride in how you look. </li></li></ul><li>#2 – Information Technology<br />Every worker needs to have at least a basic level of skill with modern technology just to be able to function<br />Most companies see new technology as the means to increase profit margins and to remain competitive in a rapidly evolving marketplace.  It is important to strive to learn and keep up with the growing trends of information and technology. <br />
  22. 22. #3 – Information Handling<br />Information Overload is our every day professional life….<br />It’s common for most professionals to “wear many hats”. It is easy to become overwhelmed. <br /><ul><li>Make sure you have clear direction from a supervisor on what your priorities should be.
  23. 23. Take notes
  24. 24. When given a task, repeat it back to make sure there are no misunderstandings
  25. 25. If you become overwhelmed, let your supervisor know so you can figure out together what your next step should be.
  26. 26. Keep in mind, everyone has a lot to do. Take it one task at a time and you’ll be fine. </li></li></ul><li>#4 – Multi-tasking<br />Multitasking in as efficient way of completing several tasks at once. But is multitasking really beneficial? <br />Most employers would say YES. However, if you’re going to multitask, you need to be organized!<br /><ul><li>Keep a notebook
  27. 27. Make a list of tasks
  28. 28. Check off each task as it is completed
  29. 29. Recap your day to make sure nothing was missed
  30. 30. Plan ahead
  31. 31. Know what needs to be done the next day so you can make a plan of execution
  32. 32. Don’t take on too much</li></li></ul><li>#5 – Critical Thinking<br />If you can think of a Problem….you should be able to think of a Solution<br />What are critical thinking skills? <br />Reasoning<br />Evaluating<br />Analyzing<br />Problem Solving<br />Decision Making<br />
  33. 33. #6 – Teamwork<br />A group of people working together to achieve a common goal <br />It can be hard to achieve a cohesive team environment at work. Some ways to create a successful professional team environment are:<br /><ul><li>The group must have high standards that are understood by all
  34. 34. Receive/provide support for each other
  35. 35. Must have principal leadership
  36. 36. The group should have a clear goal
  37. 37. There should be a result driven structure
  38. 38. Must have competent team members
  39. 39. Must have unified commitment</li></li></ul><li>#7 – Continuous Learning<br />Continuous education is necessary for survival in today‘s world!<br />As technology and society progresses, education must progress as well. <br />Strive to take at least one training class a year<br />If courses offer certification, try to achieve it<br />Keep your certifications current<br />Research education outside of your current training<br /><ul><li>Be open to training outside of your current career
  40. 40. A well-rounded professional is always going to be more valuable than one that is considered “cookie cutter”
  41. 41. You should NEVER stop learning!</li></li></ul><li>Professional Skill Building<br />So remember, every professional should have qualities in these 7 areas to be successful in the workplace. <br />#1 – Communication Skills<br />#2 – Information Technology<br />#3 – Information Handling<br />#4 – Multitasking<br />#5 – Critical Thinking<br />#6 – Teamwork<br />#7 – Continuous Learning<br />