Knowlagent

16 Seguidores

Knowlagent provides the only call center software that increases agent utilization through automated intraday management and dynamic delivery of coaching, training, communications, and other off-phone, shrinkage activities during idle time. Knowlagent’s call center software, which improves call center productivity, is on-demand, easy to use and requires no capital expenditures.More than 300,000 agents and managers around the world use Knowlagent’s solution every day to improve overall performance. Follow us here as well: http://www.knowlagentblog.com http://www.callcenterhuddle.com http://www.youtube.com/user/knowlagent

call center contact center call center productivity call center performance call center agents customer experience customer service call center metrics benchmarks benchmark survey performance call center coaching contact center multimedia metrics social media multi-channel call center mobile agent productivity customer satisfaction agent performance agent utilization agent occupancy call center agent fcr shrinkage first call resolution quality monitoring at home training attrition communication supervisor coaching agent coach

Ver mais

Apresentações
Documentos
Infográficos

Mais recentes Mais populares

Knowlagent

The Post-Recession Call Center

Coaching Best Practices

Annual Contact Center Expo

Coachpalooza Summary Report