1. Changing and S cceeding Under An ConditionsChanging and Succeeding Under Any Conditions
Tammy Aagard
University of Wyoming

2. Session Overview
Story time
The Eight Step Process of Successful Change
Building the Team – Using Strengths to Build and Manage
h Tthe Team
The Role of Thinking and Feeling in the Change Process
Implications for Your Organization
Safeguarding your Penguins
Questions

3. The Fable of
th P ithe Penguins

4. Eight Step Process of Successful
Change
Set the Stage
1. Create a Sense of Urgency
2. Pull together the Guiding Team
Decide What to Do
3. Develop the Change Vision and Strategy3. Develop the Change Vision and Strategy
Make it Happen
4. Communicate for Understanding and Buy-in
5. Empower Others to Act
6. Produce Short-Term Wins
7. Don’t Let Up
Make it Stick
8. Create a New Culture

5. Create a Sense of Urgency
Help others see the need for change
and the importance of acting immediately
Gather and Present
Your Facts

6. Pull Together a Guiding Team
Make sure there is
a powerful group
guiding the
change – one with
leadershipleadership
skills, credibility, c
ommunications
ability, authority, a
nalytical skills and
a sense of urgency

7. Identifying the Penguin Team
What strengths does each member bring to
the team?
The Head Penguin
Respect from the colonyRespect from the colony
Decision-maker
Delegator
Enough experience to be wise
Patience
Not easily flustered
Smart (but not intellectual heavyweight)

8. More Penguins
Alice
Practical
Aggressive
Makes things happen
Doesn’t care about status and treats everyone the sameDoesn t care about status and treats everyone the same
Impossible to intimidate so don’t even try
Smart (but not intellectual heavyweight)
Fred
Younger
Amazingly curious and creative
Level-headed

9. Still More Penguins
The Professor
Logical
Well read
Fascinated by interesting questions
Not the most social of birds
Buddy
Not the slightest bit ambitious
Well trusted and liked
Relates well with the average bird

10. Managing to Strengths
Executing Influencing Relationship
Building
Strategic
Thinking
Ali F d B dd P fAlice Fred Buddy Professor
Professor (No-No) Alice Head Penguin
Source: Rath, T., & Conchie, B. (2008) Strengths-Based Leadership. NY: Gallup Press.

11. Decide What to Do
Develop the Change Vision and Strategy
Clarify how the future will be
different from the past and how
you can make the future a reality

12. Make it Happen
Communicate for
Understanding
and Buy-in
Make sure as
many others
as possible
understand
and accept
the vision and
the strategy
Don’t Rely on Facts Alone
Speak to the heart and dispel
rumors

13. Make it Happen
Empower Others
to Act
Remove as
many barriers
ibl
Enough with
the talk, let’s do
something
as possible so
that those
who want to
make the
vision a
reality can do
so

14. Make it Happen
Produce Short-
Term Wins
Create some
visible, unam,
biguous
successes as
soon as
possible
Recognize the quiet heroes
along with the visible ones

15. Make it Happen
Don’t Let Up
Press harder and faster after
the first successes
Be relentless with initiatingBe relentless with initiating
change after change until the
vision is a reality

16. Make it
Stick
Create a New Culture
Hold on to the new
ways of
behaving and makebehaving, and make
sure they
succeed, until they
become strong
enough to replace
old traditions

17. The Role of Thinking
Thinking differently can help change behavior and lead to
better results
Collect data, analyze it
Present information logically to change people’s thinkingPresent information logically to change people’s thinking
Changed thinking, in turn, can change behavior

18. The Role of Feeling
Feeling differently can help change behavior MORE and
lead to even better results
Create surprising, compelling, and if possible visual
experiencesexperiences
The experiences change how people feel about the
situation
A change in feelings can lead to a significant change in
behavior

19. Implications for Your Organization
Follow the 8 Steps
What is the most challenging for you?
1. Create a Sense of Urgency
2. Pull together the Guiding Team
3. Develop the Change Vision and Strategy
4 Communicate for Understanding and Buy-in4. Communicate for Understanding and Buy in
5. Empower Others to Act
6. Produce Short-Term Wins
7. Don’t Let Up
8. Create a New Culture
Dealing with No No’s in your Organization

20. Don’t forget to safeguard your
penguins!

21. Questions?

22. Kotter, J. & Rathgeber, H. (2005) Our
Iceberg is Melting: Changing and Succeeding
Under Any Conditions. NY: St. Martin’s
Press.
Rath, T., & Conchie, B. (2008) Strengths-
Based Leadership. NY: Gallup Press.