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INTEGRATING BOTS INTO YOUR DIGITAL
WORKPLACE STRATEGY
Better understand the benefit of bots and how integrating them into your organization can
help common tasks automated. It's the first step toward better integration between
business applications together. At the end of this session, we'll demo bots and sample
solutions currently available in the Office 365 space.
By: Kanwal Khipple
#GlobalAIbootcamp
December 15th 2018
DIGITAL TRANSFORMATION
Continuously improving your digital workplace will allow you to digitally transform your
organization.
WHAT IS A DIGITAL WORKPLACE?
Important to understand that a Digital Workplace is how people work today with technology
driven change
DIGITAL WORKPLACE PATTERNS
Every few years as orgs adopt trends that provide productivity quick wins; they then, shift their
attention to another set
Top 10 #DigitalWorkplace patterns on slideshare.net/kkhipple
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015
OFFICE 365 ROADMAP
Microsoft continues to innovate with Office 365 https://roadmap.office.com
DIGITAL WORKPLACE STRATEGY…
Great, we know who you are Kanwal, but what do you do on a daily basis?
- Intranets?
- Extranets?
- Departmental Portals?
- Project Sites & Team Sites?
- Enterprise Social Networks?
- Document Management?
- Integrations / Bots
- Data-driven decisions
- Records Management?
- Process Improvement?
- Centers Of Excellence &
Technology Adoption?
- And much more….
WHAT DOES YOUR TECHNOLOGY RADAR LOOK
LIKE?
What if we look at our own organization's technology radar?
Landed (Now to 6 Months)
Circling (6-18 Months+)
In Flight (Future)
INTEGRAL TO YOUR DIGITAL WORKPLACE
Letting employees use technology in the way they want
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
COMPUTERIZED ERA
Computers were used by big banks and universities; today, an office without
computers (followed by talks about the printer/conference-system is not working).
MOBILE AREA
companies found it useful to let workers, sales reps, field personnel use company-owned, and
later personal-owned mobile devices to facilitate day to day tasks
GROWING COLLABORATION &
COMMUNICATION PARADOX
Strategy should be default collaboration apps plus bring-your-own-app (BYOA) strategy.
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
REALITY
Integration can be complicated as organizations sometimes can not integrate with existing
applications or are looking to move to another
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
PROVIDE GUIDANCE FOR COMMON SCENARIO
Within the whitepaper we have provided guidance on 13 common scenarios…
Download it at: WhenToUseWhat.com
Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ●
Where Should Meeting Notes Be Captured,
Stored & Shared?
◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ●
Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔
Have A Real Time Chat With A Colleague ● ◑ ○ ◑
Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ●
Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑
Invite A Colleague To Lunch ◕ ◔ ●
ADOPTION ISSUES
Apps need to be downloaded and websites often suffer from bloat and long loading times
CONFUSING DESIGN
Poorly designed apps with poor bandwidth can lead to frustrated users.
INFORMATION OVERLOAD
Websites can be complicated and suffer from way too much information.
BAD USER EXPERIENCES
Applications sometimes are a nightmare to interact with
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
CONVERSATION OFFICE ERA
modern office communication medium is text-based, rather than face-to-face interaction or
phone calls
CONVERSATIONS ARE 24/7
Real time interactions improve adoption and engagement
NOTIFICATIONS
Mobile apps are simplifying the interactions and data that we need
ENGAGEMENT CAN BE PROACTIVE
Notifications simply the engagement; bots should respect this privilege
SIMPLE INTERACTIONS
Chat apps (SMS, WhatsApp, WeChat, etc) have such a high adoption as it simplifies how we all
interact
BASIC FUNCTIONALITY
Order flowers, pizza and other simple tasks using bots
APPEALING TO BROADER AUDIENCE
Natural language interfaces can deliver intuitive interactions
BETTER ROI WITH CONVERSATIONAL UI
When a customer needs an answer immediately, and that question is not easily discoverable
DISPARATE INFORMATION SOURCES 
Bots can help with consolidating the interaction across multiple data sources.
SIMPLIFIES PROTOTYPING
No need to resort to visual mockups, wireframes, or websites, just launch a bot and collect
your insights!
Hi #spfestchi bot. Say “hi” if you’d like to chat
#espc17 bot Now
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
BOT FEATURES
Shifting the experience to be interactive
• Understand queries in the user’s language
• Semantic, Time Context aware bots
• Empathic Bots, proactive and conversation starters
• Multi-domain or semantic composition bots
• Bot enabled Business Process Management systems
BREAK THE ICE
Find ways to make bot interaction fun
MEETING SCHEDULING BOT
Automate meeting scheduling within a team
CALENDAR.HELP
Get Cortana’s help to schedule meetings
OFFICE 365 ASSISTANT
Tenant administrators have access to the Office 365 assistant
BOT INTEGRATION
Microsoft Teams leverages Bots to simplify integration
Teams Bot (t-bot)
T-Bot is a bot which users can interact with to ask it questions about how to use Microsoft
Teams and get answers to a wide range of questions.
WHO BOT
Leverage to tap in to organization-wide experts
CREATE YOUR OWN FAQ BOT
Creating a Bot for answering FAQs http://bit.ly/2ntjf5x
FREQUENTLY ASKED QUESTIONS
FAQ for visitors to get familiar with conversation UI
FREQUENTLY ASKED QUESTIONS
FAQ for visitors to get familiar with conversation UI
#spsboston bot
#spsboston bot
FREQUENTLY ASKED QUESTIONS
FAQ for visitors to get familiar with conversation UI
INTEGRATE CORTANA
Encourage conversations via search
INTEGRATE BOTS INTO YOUR INTRANET
Replace your intranet search with cortana
CREATE THE BOT IN AZURE
The easiest way to get started is to creating a "Web App Bot“ through the Azure Portal.
VACATION BOT
How will it work in real life?
Hi Vacation-bot, I want to take a
vacation next Wednesday.
Hello Boris, let me check with
Kanwal and get back to you ASAP.
Hi Kanwal, Boris Baitsov would like to
take a vacation next Wednesday (he
has a surplus of 15 vacation days)
Approved
Yaay! your vacation is approved. You have
14 more vacation days after this vacation.
Thanks Kanwal #generous
INTEGRATE CORTANA WITH OFFICE 365
Connect users to Office 365 through their start menu
INTEGRATE APPS
Integrate your queries into Cortana
You are the CEO of the company and you want
to know the P/L for a specific region.
1. You browse to the dashboard
2. Click on revenue chart
3. Click on the region
Hyperfish helps your organization complete your directory
MEET THE BOTS
Say hello! Try out a bot and add it to your favorite Conversation experiences.
RESOURCES
• QnA https://qnamaker.ai/
• Bot Framework Overview
• Bot Framework Support
• Bot Directory
• Luis.AI
Learn and get educated with these resources
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
BRAINSTORM ACTIVITY
ORGANIZATIONAL CHANGE
Helps companies to find out the employee engagement and retention by analyzing employee
sentiment.
CONNECTING WITH OTHERS
• When is Kanwal next available for a meeting?
• What meeting rooms are available now?
• Who has expertise in SharePoint ?
• Who is in charge of the Intranet?
• Phone Richard
Helps companies to find out the employee engagement and retention by analyzing employee
sentiment.
SEARCH FOR ME
Helps companies to find out the employee engagement and retention by analyzing employee
sentiment.
• Who has expertise in SharePoint ?
• Who is in charge of the Intranet?
• Where is SPS New England hosted next year?
• Phone Kanwal
• Book a meeting room for 9:30 on Wednesday
• What are the current exchange rates?
TOOLS
Helps companies to find out the employee engagement and retention by analyzing employee
sentiment.
• Show me the expense form
• Show me the reimbursement form
ORGANIZATIONAL CULTURE BOT
Helps companies to find out the employee engagement and retention by analyzing employee
sentiment.
• Give me the facts for client …
• Tell me the recent sales for client …
• Set up a new client for …
• Find me a parking spot.
• Find me petrol/a hotel/a print shop.
• Recommend a lunch location.
• Tell the client that I’m close.
• Give me the traffic alerts.
• Find me the best order for today’s visits.
• Share this presentation with the client.
• Add a reminder for one week.
• Check the stock levels of …
• Register a new sale.
• Record the mileage for this trip.
• How are my sales targets?
• Tell me the latest intranet news.
• What do I need to approve?
Empower employees to be productive and engage
with their peers through an integrated employee digital
experience
OUR VISION
PAIN POINTS
• Adoption
• Too many tools - Not sure what to use when
• No formal training/support (only peer-to-peer support)
• Lack of governance
• Self-Serve – Communication & Collaboration
• Self-management of workspaces is not available
• Client/Project Knowledge not shared across regions/teams
• Lack of collaboration between teams
• Lack of best practices for documents management
• Technology Enablement
• Technology Infrastructure is slow and combersome
• Permissions hard to implement to comply with MSA agreements
• Need direction to migrate documents to SharePoint Online
• Automate Collaboration
• Repetitive tasks are not easy to perform due to large number of applications
• Intelligent Search
• Difficult to find information within the company
• No central place to search for employees
• Employee information and status not up to date
• Digital Hub
• Fractured Corporate Communication (each business line has separate
communication)
• Lack of Single Sign-on (10-15 applications to log in every day)
Frequency of the various pain points we’ve heard. Dominated by Culture, Adoption & Training
frustrations, followed by Workplace Communication & Collaboration.
Automate
Collaboration Digital Hub
Intelligent Search
Adoption
Self-Serve
(Communication &
Collaboration)
Technology
Enablement
OUR USERS, OUR EXPERIENCE
Understanding needs from our users perspective guides our priorities
Theodore,
Connector
Kyle,
Collaborator
Judy,
Consumer
Eva,
Contributor
John,
Communicator
It would be great to find content easily over the Intranet
using search and be able to access work related
documents and materials while I am out of the office
GOALS
Create work related documents
efficiently with reference to existing
documents and templates.
EXPECTATIONS
Consolidate personalized
mechanism to find relevant
content. Personalized
communication/notifications.
FRUSTRATIONS
Difficult to sift through search
results / documents to find the
relevant documents, and lack of
communication relevance to his
work.
“
KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
41
Field Employee
Bachelor’s Degree
Married
Canada
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Consumer Persona
Straight Focused independent
ATTRIBUTES
TECHNICAL PROWESS
TECH. AVOIDANCE
ONLINE EXPERIENCE
SOCIAL
DRIVE
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
Goal Oriented
PORTAL STRATEGY
Digital Workplace strategy should not be focused on one technology.
DIGITAL WORKPLACE
Collaboration portals
HR PortalProject
Management
system
Communication portals
Portal
Divisional
Communication
Site
Divisional
External
Collaboration
Site
Divisional
Collaboration
Site
Team
Collaboration
Site
Record
Center
Search PortalAccounting
System
DEFINING THEMES
Digital Workshop strategy encapsulates all technology that employees use
DEFINE DIGITAL WORKPLACE OBJECTIVES
Communicate across the organization using these pillars and align projects around these
objectives
CONVERSE WITH APPLICATIONS
The real breakthrough is being able to gather information from applications using
conservations as the platform
INTRANET DIGITAL WORKPLACE + BOTS
Integration of bots into your intranet
BOTS INTEGRATION
Introduce your organization to one bot at a time and slowly starting integrating additional
content and sources
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
WHAT DOES YOUR TECHNOLOGY RADAR LOOK
LIKE?
What if we look at our own organization's technology radar?
Landed (Now to 6 Months)
Circling (6-18 Months+)
In Flight (Future)
WHAT DOES YOUR TECHNOLOGY RADAR LOOK
LIKE?
Every organization’s journey is a little different, but often follow a similar path to getting more
out of Office 365. What do you need to plan for?
Getting AD
Integrated
Exchange Migration
Outlook & Office
Migration (Pro Plus)
Microsoft
Teams
Intranet
Social
(Yammer)
Extranet
OneDrive For
Business
SharePoint For Document
Management
Team Site
Deployment
Trust The
Cloud
MSFT Stream
(Video)
Bots
PRODUCT ROADMAP
As we unearth requests, we will align them based on priority and business value
CORE
COMPONENTS
CONTENTS
2019 Q1 Q2 Q3 Q4
R1 R2
OFFICE 365
BETA PILOT
TOP NAVIGATION
SOLUTION FRAMEWORK
INFORMATION ARCHITECTURE
OOTB BRANDING RESPONSIVE DESIGN
INFORMATION ARCHITECTURE
PAGE LAYOUTSHOME PAGE
TOP NAVIGATION
FOOTER
HERO SLIDER
EMPLOYEE SPOTLIGHT
STAFF DIRECTORY
RESPONSIVE DESIGN
SPOTLIGHT PAGES
SITE DESIGNS HUB SITES PAGE TEMPLATES? ???
BOTS
BUILD A ROADMAP
Planning out your strategy for Office 365 and how you will leverage specific features and
functionalities
BOTS
- Intranets?
- Extranets?
- Departmental Portals?
- Project Sites & Team Sites?
- Enterprise Social Networks?
- Document Management?
- Integrations / Bots
- Data-driven decisions
- Records Management?
- Process Improvement?
- Centers Of Excellence &
Technology Adoption?
- And much more….
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
My twitter handle is @kkhipple and I work at
SPEAKER | AUTHOR | SUPER GOOD LOOKING
DOWNLOAD INTRANETS WITH OFFICE 365
WHITEPAPER!
Give you guidance and recommendations to successfully plan and implement an Office 365
Intranet http://office365intranets.com

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Leverage Bots in your Digital Workplace #GlobalAIbootcamp

  • 1. INTEGRATING BOTS INTO YOUR DIGITAL WORKPLACE STRATEGY Better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space. By: Kanwal Khipple #GlobalAIbootcamp December 15th 2018
  • 2. DIGITAL TRANSFORMATION Continuously improving your digital workplace will allow you to digitally transform your organization.
  • 3. WHAT IS A DIGITAL WORKPLACE? Important to understand that a Digital Workplace is how people work today with technology driven change
  • 4. DIGITAL WORKPLACE PATTERNS Every few years as orgs adopt trends that provide productivity quick wins; they then, shift their attention to another set
  • 5. Top 10 #DigitalWorkplace patterns on slideshare.net/kkhipple ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  • 6. SPEAKER | AUTHOR | SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
  • 7. OFFICE 365 ROADMAP Microsoft continues to innovate with Office 365 https://roadmap.office.com
  • 8. DIGITAL WORKPLACE STRATEGY… Great, we know who you are Kanwal, but what do you do on a daily basis? - Intranets? - Extranets? - Departmental Portals? - Project Sites & Team Sites? - Enterprise Social Networks? - Document Management? - Integrations / Bots - Data-driven decisions - Records Management? - Process Improvement? - Centers Of Excellence & Technology Adoption? - And much more….
  • 9. WHAT DOES YOUR TECHNOLOGY RADAR LOOK LIKE? What if we look at our own organization's technology radar? Landed (Now to 6 Months) Circling (6-18 Months+) In Flight (Future)
  • 10. INTEGRAL TO YOUR DIGITAL WORKPLACE Letting employees use technology in the way they want
  • 11. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  • 12. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  • 13. COMPUTERIZED ERA Computers were used by big banks and universities; today, an office without computers (followed by talks about the printer/conference-system is not working).
  • 14. MOBILE AREA companies found it useful to let workers, sales reps, field personnel use company-owned, and later personal-owned mobile devices to facilitate day to day tasks
  • 15. GROWING COLLABORATION & COMMUNICATION PARADOX Strategy should be default collaboration apps plus bring-your-own-app (BYOA) strategy. COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  • 16. REALITY Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  • 17. PROVIDE GUIDANCE FOR COMMON SCENARIO Within the whitepaper we have provided guidance on 13 common scenarios… Download it at: WhenToUseWhat.com Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ●
  • 18. ADOPTION ISSUES Apps need to be downloaded and websites often suffer from bloat and long loading times
  • 19. CONFUSING DESIGN Poorly designed apps with poor bandwidth can lead to frustrated users.
  • 20. INFORMATION OVERLOAD Websites can be complicated and suffer from way too much information.
  • 21. BAD USER EXPERIENCES Applications sometimes are a nightmare to interact with
  • 22. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  • 23. CONVERSATION OFFICE ERA modern office communication medium is text-based, rather than face-to-face interaction or phone calls
  • 24. CONVERSATIONS ARE 24/7 Real time interactions improve adoption and engagement
  • 25. NOTIFICATIONS Mobile apps are simplifying the interactions and data that we need
  • 26. ENGAGEMENT CAN BE PROACTIVE Notifications simply the engagement; bots should respect this privilege
  • 27. SIMPLE INTERACTIONS Chat apps (SMS, WhatsApp, WeChat, etc) have such a high adoption as it simplifies how we all interact
  • 28. BASIC FUNCTIONALITY Order flowers, pizza and other simple tasks using bots
  • 29. APPEALING TO BROADER AUDIENCE Natural language interfaces can deliver intuitive interactions
  • 30. BETTER ROI WITH CONVERSATIONAL UI When a customer needs an answer immediately, and that question is not easily discoverable
  • 31. DISPARATE INFORMATION SOURCES  Bots can help with consolidating the interaction across multiple data sources.
  • 32. SIMPLIFIES PROTOTYPING No need to resort to visual mockups, wireframes, or websites, just launch a bot and collect your insights! Hi #spfestchi bot. Say “hi” if you’d like to chat #espc17 bot Now
  • 33. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  • 34. BOT FEATURES Shifting the experience to be interactive • Understand queries in the user’s language • Semantic, Time Context aware bots • Empathic Bots, proactive and conversation starters • Multi-domain or semantic composition bots • Bot enabled Business Process Management systems
  • 35. BREAK THE ICE Find ways to make bot interaction fun
  • 36. MEETING SCHEDULING BOT Automate meeting scheduling within a team
  • 37. CALENDAR.HELP Get Cortana’s help to schedule meetings
  • 38. OFFICE 365 ASSISTANT Tenant administrators have access to the Office 365 assistant
  • 39. BOT INTEGRATION Microsoft Teams leverages Bots to simplify integration
  • 40. Teams Bot (t-bot) T-Bot is a bot which users can interact with to ask it questions about how to use Microsoft Teams and get answers to a wide range of questions.
  • 41. WHO BOT Leverage to tap in to organization-wide experts
  • 42. CREATE YOUR OWN FAQ BOT Creating a Bot for answering FAQs http://bit.ly/2ntjf5x
  • 43. FREQUENTLY ASKED QUESTIONS FAQ for visitors to get familiar with conversation UI
  • 44. FREQUENTLY ASKED QUESTIONS FAQ for visitors to get familiar with conversation UI #spsboston bot #spsboston bot
  • 45. FREQUENTLY ASKED QUESTIONS FAQ for visitors to get familiar with conversation UI
  • 47. INTEGRATE BOTS INTO YOUR INTRANET Replace your intranet search with cortana
  • 48. CREATE THE BOT IN AZURE The easiest way to get started is to creating a "Web App Bot“ through the Azure Portal.
  • 49. VACATION BOT How will it work in real life? Hi Vacation-bot, I want to take a vacation next Wednesday. Hello Boris, let me check with Kanwal and get back to you ASAP. Hi Kanwal, Boris Baitsov would like to take a vacation next Wednesday (he has a surplus of 15 vacation days) Approved Yaay! your vacation is approved. You have 14 more vacation days after this vacation. Thanks Kanwal #generous
  • 50. INTEGRATE CORTANA WITH OFFICE 365 Connect users to Office 365 through their start menu
  • 51. INTEGRATE APPS Integrate your queries into Cortana You are the CEO of the company and you want to know the P/L for a specific region. 1. You browse to the dashboard 2. Click on revenue chart 3. Click on the region
  • 52. Hyperfish helps your organization complete your directory
  • 53. MEET THE BOTS Say hello! Try out a bot and add it to your favorite Conversation experiences.
  • 54. RESOURCES • QnA https://qnamaker.ai/ • Bot Framework Overview • Bot Framework Support • Bot Directory • Luis.AI Learn and get educated with these resources
  • 55. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  • 56. BRAINSTORM ACTIVITY ORGANIZATIONAL CHANGE Helps companies to find out the employee engagement and retention by analyzing employee sentiment.
  • 57. CONNECTING WITH OTHERS • When is Kanwal next available for a meeting? • What meeting rooms are available now? • Who has expertise in SharePoint ? • Who is in charge of the Intranet? • Phone Richard Helps companies to find out the employee engagement and retention by analyzing employee sentiment.
  • 58. SEARCH FOR ME Helps companies to find out the employee engagement and retention by analyzing employee sentiment. • Who has expertise in SharePoint ? • Who is in charge of the Intranet? • Where is SPS New England hosted next year? • Phone Kanwal • Book a meeting room for 9:30 on Wednesday • What are the current exchange rates?
  • 59. TOOLS Helps companies to find out the employee engagement and retention by analyzing employee sentiment. • Show me the expense form • Show me the reimbursement form
  • 60. ORGANIZATIONAL CULTURE BOT Helps companies to find out the employee engagement and retention by analyzing employee sentiment. • Give me the facts for client … • Tell me the recent sales for client … • Set up a new client for … • Find me a parking spot. • Find me petrol/a hotel/a print shop. • Recommend a lunch location. • Tell the client that I’m close. • Give me the traffic alerts. • Find me the best order for today’s visits. • Share this presentation with the client. • Add a reminder for one week. • Check the stock levels of … • Register a new sale. • Record the mileage for this trip. • How are my sales targets? • Tell me the latest intranet news. • What do I need to approve?
  • 61. Empower employees to be productive and engage with their peers through an integrated employee digital experience OUR VISION
  • 62. PAIN POINTS • Adoption • Too many tools - Not sure what to use when • No formal training/support (only peer-to-peer support) • Lack of governance • Self-Serve – Communication & Collaboration • Self-management of workspaces is not available • Client/Project Knowledge not shared across regions/teams • Lack of collaboration between teams • Lack of best practices for documents management • Technology Enablement • Technology Infrastructure is slow and combersome • Permissions hard to implement to comply with MSA agreements • Need direction to migrate documents to SharePoint Online • Automate Collaboration • Repetitive tasks are not easy to perform due to large number of applications • Intelligent Search • Difficult to find information within the company • No central place to search for employees • Employee information and status not up to date • Digital Hub • Fractured Corporate Communication (each business line has separate communication) • Lack of Single Sign-on (10-15 applications to log in every day) Frequency of the various pain points we’ve heard. Dominated by Culture, Adoption & Training frustrations, followed by Workplace Communication & Collaboration. Automate Collaboration Digital Hub Intelligent Search Adoption Self-Serve (Communication & Collaboration) Technology Enablement
  • 63. OUR USERS, OUR EXPERIENCE Understanding needs from our users perspective guides our priorities Theodore, Connector Kyle, Collaborator Judy, Consumer Eva, Contributor John, Communicator
  • 64. It would be great to find content easily over the Intranet using search and be able to access work related documents and materials while I am out of the office GOALS Create work related documents efficiently with reference to existing documents and templates. EXPECTATIONS Consolidate personalized mechanism to find relevant content. Personalized communication/notifications. FRUSTRATIONS Difficult to sift through search results / documents to find the relevant documents, and lack of communication relevance to his work. “ KEY CHARACTERISTICS Age Occupation Education Family Location 41 Field Employee Bachelor’s Degree Married Canada FUTURE STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER CURRENT STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER Judy Consumer Persona Straight Focused independent ATTRIBUTES TECHNICAL PROWESS TECH. AVOIDANCE ONLINE EXPERIENCE SOCIAL DRIVE TOUCH POINT CHANNELS Phone Website Speech Chat Mobile App Goal Oriented
  • 65. PORTAL STRATEGY Digital Workplace strategy should not be focused on one technology. DIGITAL WORKPLACE Collaboration portals HR PortalProject Management system Communication portals Portal Divisional Communication Site Divisional External Collaboration Site Divisional Collaboration Site Team Collaboration Site Record Center Search PortalAccounting System
  • 66. DEFINING THEMES Digital Workshop strategy encapsulates all technology that employees use
  • 67. DEFINE DIGITAL WORKPLACE OBJECTIVES Communicate across the organization using these pillars and align projects around these objectives
  • 68. CONVERSE WITH APPLICATIONS The real breakthrough is being able to gather information from applications using conservations as the platform
  • 69. INTRANET DIGITAL WORKPLACE + BOTS Integration of bots into your intranet
  • 70. BOTS INTEGRATION Introduce your organization to one bot at a time and slowly starting integrating additional content and sources
  • 71. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  • 72. WHAT DOES YOUR TECHNOLOGY RADAR LOOK LIKE? What if we look at our own organization's technology radar? Landed (Now to 6 Months) Circling (6-18 Months+) In Flight (Future)
  • 73. WHAT DOES YOUR TECHNOLOGY RADAR LOOK LIKE? Every organization’s journey is a little different, but often follow a similar path to getting more out of Office 365. What do you need to plan for? Getting AD Integrated Exchange Migration Outlook & Office Migration (Pro Plus) Microsoft Teams Intranet Social (Yammer) Extranet OneDrive For Business SharePoint For Document Management Team Site Deployment Trust The Cloud MSFT Stream (Video) Bots
  • 74. PRODUCT ROADMAP As we unearth requests, we will align them based on priority and business value CORE COMPONENTS CONTENTS 2019 Q1 Q2 Q3 Q4 R1 R2 OFFICE 365 BETA PILOT TOP NAVIGATION SOLUTION FRAMEWORK INFORMATION ARCHITECTURE OOTB BRANDING RESPONSIVE DESIGN INFORMATION ARCHITECTURE PAGE LAYOUTSHOME PAGE TOP NAVIGATION FOOTER HERO SLIDER EMPLOYEE SPOTLIGHT STAFF DIRECTORY RESPONSIVE DESIGN SPOTLIGHT PAGES SITE DESIGNS HUB SITES PAGE TEMPLATES? ??? BOTS
  • 75. BUILD A ROADMAP Planning out your strategy for Office 365 and how you will leverage specific features and functionalities BOTS - Intranets? - Extranets? - Departmental Portals? - Project Sites & Team Sites? - Enterprise Social Networks? - Document Management? - Integrations / Bots - Data-driven decisions - Records Management? - Process Improvement? - Centers Of Excellence & Technology Adoption? - And much more….
  • 76. Thank You! Organizers, Sponsors and You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com My twitter handle is @kkhipple and I work at SPEAKER | AUTHOR | SUPER GOOD LOOKING
  • 77. DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER! Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com

Notas do Editor

  1. Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
  2. Provide personalized information and content to users based on employee groupings Dynamic, personalized Navigation that is driven by my usage patterns  personalize company and team news based on my interests