How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
How to Troubleshoot Apps for the Modern Connected Worker
Ā
Beyond the Intranet - Digital Workplace apps, Solutions n Bots #spsla
1. LED BY:
How to respond to the ever-increasing demand for powerful and integrated solutions that support users'
needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to
entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build
these great solutions!
BEYOND THE INTRANET:
DIGITAL WORKPLACE APPS, SOLUTIONS &
BOTS
Kanwal Khipple
SharePoint Saturday
LOS ANGELES
September 28th, 2019
3. We have two awesome User Groups here in Los Angeles check out their meetups!
LA SPUG: https://www.meetup.com/Los-Angeles-SharePoint-User-Group-Meetup/
LAExUG: https://www.meetup.com/LAExUG/
7. WHAT YOU HAVE TODAY
Ensuring you have a governance model in place to guide users what sites they should
create
Company
+
Hub Site
Team site Communication siteTeam site
Division
Team
8. MORE NEWS FROM COMMUNITIESā¦
It canāt just be regional, departmental and corporate news on your homepage anymore. You
need to think about how you will surface team and project news.
12. INTRANET STRATEGYā¦
As an organization you need to ensure that you build a great foundation and focus on the
right areas
EMPLOYEE
ENGAGEMENT
GOVERNANCE`
13. 80+ slides
80+ SharePoint Presentations @ Slideshare.Net/kkhipple
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
Message Me On LinkedIn or Email Kanwal@Khipple.com
14. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015
21. ONBOARDING EXPERIENCE
Ensuring that users are following the communities that are relevant to them.
WELCOME TO THE NEW AND
IMPROVED Intranet!
Use the āFollowā feature at the top of
Intranetās sites to include news and
events from these sites in your view of
the homepage news and events.
Ok, Iām ready to start followingā¦
MAKE IT SIMPLE
29. SIMPLE INTEGRATION STILL MATTERSā¦
When provisioning spaces connect them based on your IA and provisioning process. Example change
Outlook Conversations link to the Team. This is defaulted moving forward. ļ
Linking is still a
reliable and
easy way to
integrate.
30. TIME TO VALUE FOR INTEGRATIONā¦
When people want to see information in one place we would build, buy and implement
solutions. IT leads this and the approach takes time.
Build Business
Case
Secure Budget
(On Promise Of
Value)
Analyze Systems,
Needs &
Approach
Design Optimal
Solution
Build Solution
Test Solution (QA
& Then
Production)
Document
Deployment
Deploy Solution
(QA & Then
Production)
Deliver Value
Get Feedback
(Often As A
Separate Motion)
Past
31. TIME TO VALUE FOR INTEGRATIONā¦
We optimize for MVP and iterative improvement today. Accelerating ITās ability to
integrate faster and deliver value sooner.
PresentSecure Budget
(On Promise Of
Immediate Value)
Build Business
Case
32. TIME TO VALUE FOR INTEGRATIONā¦
Arguably this is made much better by improvements in development patterns, as well as a
reduction in complexity of deployment/risks.
Present
34. Client Side
Web Parts
Cloud
Services
TIME TO VALUE FOR INTEGRATIONā¦
The new model accelerates development considerably as we can deliver more tailored value
faster, and often avoid server side delays or complexity.
Present
35. TIME TO VALUE FOR INTEGRATIONā¦
Now it doesnāt just need to be IT who is meeting integration needs. O365 Connectors,
Flow, Team Tabs, 3rd Party solutions, all accelerate time to value.
Present
36. TIME TO VALUE FOR INTEGRATIONā¦
Microsoft Flow allows organizations and individuals to automate workflows that integrate with
existing SaaS services and business apps that users rely on today.
Present
37. TIME TO VALUE FOR INTEGRATIONā¦
Now it doesnāt just need to be IT who is meeting integration needs.
Future
38. INTEGRATION CAN BE EASYā¦
Using the connectors built in, or by using a simple sync model you can connect systems and
reduce clicks, or tie processes/data together.
Present
Supported Via 3rd Party
39. MEET PRIYA, OUR CONTRIBUTOR
ā¢ Priya needs to coordinate onboarding for a
new employee
ā¢ She wants to have all departments involved
and coordinated to complete the onboarding
ā¢ The process should be repeatable and
automated for all onboardings.
GOAL: ensure employees have access to the latest and greatest information to bring their full
potential forward.
40. PRIYA STARTS THE ONBOARDING
PROCESSCaptures new employee onboarding entry in a custom form
41. THE MANAGER REVIEWS AND APPROVES RIGHT
FROM THE EMAIL RECEIVED
An approval task is sent to Bryanās new
manager, Alexa to confirm new employee
information is accurate and continue with the
process.
An approval request message is sent with new onboarding details for review
42. APPROVAL PROCESS BEHIND THE SCENES
An approval is sent to the supervisor to review onboarding request data
43. PRIYA WANTS TO ASSIGN ONBOARDING
TASKS
Once approved, we create the planner plan
44. TAKING AUTOMATION A STEP FURTHER
Working with user accounts to schedule training and send emails on schedule.
45. ONBOARDING WORK ASSIGNED ACROSS TEAMS
A new Microsoft Planner plan is created for onboarding Bryan.
46. PRIYA VISUALIZES ONBOARDING STATUS
Priya can visualize task completion by opening the planner plan for this
employee.
47. TAKING AUTOMATION EVEN FURTHER
Integrate your flow with other systems using over 250 standard connectors
Standard Connectors 3rd party Connectors Custom Connectors
ADP
Sage
48. DONATION MATCHING PROGRAM
Enabling citizen development empowers everyone to create small burst of innovation that
support them and their team
49. DONATION MATCHING PROGRAM
Enabling citizen development empowers everyone to create small burst of innovation that
support them and their team
58. QUICKLY ANSWER QUESTIONS FROM ANYWHERE
Surfacing relevant, company-approved information promptly, from anywhere.
59. MEET CARRIE, OUR CONNECTOR
ā¢ Carrie wants to provide a reservation for the
resident lounge to an employee while away from
her desk.
ā¢ Carrie needs to get additional information from an
Assistant Manager.
ā¢ Carrie needs to capture the employee information
and close the sale.
Carrie is a leasing consultant.
60. CARRIE FINDS RESIDENT LOUNGE
INFORMATION ON THE GO
Retrieve information in a central location
Finds Resident Lounge Information
Confirms room availability
61. CARRIE SEEKS HELP FROM OTHERS
Consult coworkers on the fly
Gets answers about local liquor laws
63. BOTS & MOREā¦
Nearly 20% of companies have already deployed chatbots in the workplace, with an anticipated
57% by 2021. Our hubs need to be more intelligent/interactive.
64. CREATE YOUR OWN FAQ BOT
Creating a Bot for answering FAQs http://bit.ly/2ntjf5x
65. BUILD YOUR KNOWLEDGE BASE
Whether you are sourcing content from an existing list or building it from scratch, its fairly
easy to build a KB using QnA Maker - https://www.qnamaker.ai
66. IDENTIFY A GROUP
From supporting new employees getting onboarded to ensuring common HR
questions are handled, identify your key group
67. FLOW TO ANSWER TOP QNA
Build a simple Microsoft Flow that answers questions based on confidence
69. ORGANIZATIONAL CULTURE BOT
Helps companies to find out the employee engagement and retention by analyzing
employee sentiment.
ā¢ Give me the facts for client ā¦
ā¢ Tell me the recent sales for client ā¦
ā¢ Set up a new client for ā¦
ā¢ Find me a parking spot.
ā¢ Find me petrol/a hotel/a print shop.
ā¢ Recommend a lunch location.
ā¢ Tell the client that Iām close.
ā¢ Give me the traffic alerts.
ā¢ Find me the best order for todayās
visits.
ā¢ Share this presentation with the
client.
ā¢ Add a reminder for one week.
ā¢ Check the stock levels of ā¦
ā¢ Register a new sale.
ā¢ Record the mileage for this trip.
ā¢ How are my sales targets?
ā¢ Tell me the latest intranet news.
ā¢ What do I need to approve?
78. FROM DIGITAL WORK TO DIGITAL EXCELLENCEā¦
The more we work digitally the more what we do is captured. With AI improvements we
can better understand how to work better, smarter, and more optimally.
79. FROM DIGITAL WORK TO DIGITAL EXCELLENCEā¦
The more we work digitally the more what we do is captured. With AI improvements we can
better understand how to work better, smarter, and more optimally.
80. INNOVATION BENEFITS ARE MORE INTERESTINGā¦
Continually improving experiences, continuous rollout of new capabilities, continued integration
with more technologies, and much more. (https://roadmap.office.com)
81. COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
YOUR ROLE AS A PRODUCT MANAGER
ā¢ TIP follow the office 365 roadmap
(roadmap.office.com)
ā¢ TIP follow the techcommunity
(https://techcommunity.microsoft.com)
ā¢ TIP major release every 2 years
ā¢ TIP 4 minor releases every year
ā¢ TIP build a visual roadmap of product features
You managing a product not a set of projects
82. PRODUCT ROADMAP
As we unearth requests, we will align them based on priority and business value
CORE
COMPONENTS
CONTENTS
2018 Q1 Q2 Q3 Q4
R1 R2
OFFICE 365
BETA PILOT
TOP NAVIGATION
SOLUTION FRAMEWORK
INFORMATION ARCHITECTURE
OOTB BRANDING RESPONSIVE DESIGN
INFORMATION ARCHITECTURE
PAGE LAYOUTSHOME PAGE
TOP NAVIGATION
FOOTER
HERO SLIDER
EMPLOYEE SPOTLIGHT
STAFF DIRECTORY
RESPONSIVE DESIGN
SPOTLIGHT PAGES
SITE DESIGNS HUB SITES PAGE TEMPLATES? ???
83. DIGITAL WORKPLACE PLANNINGā¦
Intranets
Extranets
Departmental Portals
Functional Areas
Project Group Sites
Team Group Sites
Enterprise Social Network
Document Management
Records Management
And much much moreā¦.
Intranet planning is a small part of your broader digital workplace planning.
85. Give you guidance and recommendations to successfully plan and
implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH
OFFICE 365 WHITEPAPER!
86. My twitter handle is @kkhipple and I work at
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
SPEAKER | AUTHOR | SUPER GOOD LOOKING
Many organizations have already established a powerful Office 365 Intranet, but they haven't answered the question What's next . In this session we will respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!Ā Join Kanwal Khipple as he shares real world examples, and best practices for how organizations can deliver more value with integrated solutions built by the business, by IT, or a combination of both. In this session, we will talk about Bots, Microsoft Flow, PowerApps, Microsoft Forms, Integrations, Office 365 development, industry innovation and more!
Germans are very competitive and do not usually collaborate naturally,
Germany - the culture in Germany values formality, neatness and strong work ethic. Typically very competitive so they do not usually collaborate naturally.
Ghana ā as a hierarchical society, people are given respect based on age, wisdom, experience, wealth or position. So they expect people that are leaders to make the decision for the entire group. Younger staff members will not challenge superiors.
Abu Dhabi - Culture is very much mixed with religion in Abu Dhabi. Many of the rules that are followed are based on Islam. The rules regarding modesty and strong gender segregation. This does not help collaboration between genders. An example is having Emirati employees in a room and only women were allowed to attend. Much more structured than anywhere else.
China - They place a high value on education and hard work. There is always a competitive drive to succeed. Very similar to the United States but it is considered impolite to question superiors. We need to break the silence mindset, once the interaction happens it will be incredibly valuable.
Japan - culturally, Japanese users are more open to experimenting which leads to higher degrees of collaboration. Have seen much higher adoption rates
Users will use SharePoint āfollowā feature to subscribe to the activity they want to see in the activity feeds.
Assumption is that all users will automatically āfollowā all of the Admin Departments.
If user does not set their preferences, they see all activities by default.
Setting a preference does not exclude user from seeing those activities if they navigate to that specific community site.
Do not want people to be able to āunfollowā what we have set for them
Do
Priya opens a custom form built with PowerApps and SharePoint to start the onboarding process by providing basic information for Bryan.
At this point, a flow in Microsoft Flow receives the initial data from Priya and starts the onboarding process.
Conceptual but with screen shots of doc -> Email -> options for yes/no -> approved doc
Once the account is created, a series of tasks can be configured to:
Schedule onboarding training events
Send emails on schedule based on employee start date to provide information on the first day, first week, and so forth to keep the employee supported though the process.
These tasks are organized into buckets per department for easy identification
Each person assigned a task will perform their requested activity and mark the task as complete.
Carrie is finishing her shift, as she leaves, comes across a customer
Rosco asks about rates for conference rooms and roof lounge as he is planning a company event and this location seems to be a great choice for his employees.
What can Carrie do to meet or exceed client expectations?
Carrie opens up the SharePoint app on her phone. Here, she will access conference room information stored on a list, sorts the information by room capacity and is able to provide the customer with an option for a large conference room.
She then opens the link to more information regarding the room and checks availability on the roomās calendar, the room is available for the dates Rosco requested.
Ralph asks about local laws and restrictions for serving alcohol in the event.
Carrie, being new to the role is not sure how to respond so he opens Yammer and posts a question on the āAssistant Managersā group.
Melissa, the, assistant manager promptly looks at the message and replies that a license is required, providing a link to a document that details the steps to follow.
The client is thrilled with the quick response and is eager to move forward.