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agency service collection, two thousand and ten
customer perception management oculus
customer perception management
Businesses struggle everyday with people satisfaction, marketing, sales and internal
training support. What most companies fail to understand, is that all of these
seemingly unrelated departments function smoothly when viewed as an entire whole.
Traditional business operation planning and methods encourage separate individual
consultations with human resources, sales, marketing, training, web & branding
experts to develop and provide strategic planning. At Oculus, we combine all essential
consultants and services to create a one stop shop for outside consulting services.
Oculus is a dynamic people focused company, dedicated in providing superior, up-to-
date fully-customizable professional training, customer and employee evaluation,
marketing, sales and human resources support. We find solutions for today’s fast pace
work environment and ever changing markets. From small boutique luxury hotels to
financial planning organizations, Oculus can create a customer perception
management plan to meet your needs.
Development of the leadership and sales structures within an organization
During your partnership with Oculus, your Oculus People learn in different ways and through
can often be placed on the back burner. Leaders and Sales have been left
Director will consult, train & educate on any topic a variety of mediums. That is why at
for too long to fight for themselves and have been expected to produce or
that is required based on his/her areas of Oculus, we are pleased to combine
perish. In today’s volatile environment, sending a lamb among the wolves
expertise. Here are just some the areas we can education technologies with traditional
is not a great strategy. Successful and progressive organizations provide
include within your business evolution plan: methods to allow a solution for all types of
direction, training and development for all members within their team.
learners and workers. If your business has
The outcome can create team synergy, reduce expensive management Complaint Handling & Communications
workers 24 hours per day, we have a
turnover, increase sales and provide essential customer and employee Customer Loyalty & Experience
solution that will fit with any schedule.
management skills. Oculus Solutions and partners are pleased to provide Food & Beverage/ Restaurant
With our e-learning videos, offline
Leadership and Sales development and support to encourage growth Housekeeping & Maintenance
presentations, webinars and evaluation
within your environment. Our consultants will be able to review Motivational Speaking
surveys, we can target all members of your
operational concerns and develop a plan using our external sales, Personality & Behavioral Styles
leadership, & consulting partnerships. Combining our research with the Time Management
existing Oculus tool box, your management and sales teams will flourish!
Onsite Training Services
We don’t mind being the fish out of water in our
industry! In order to help your business grow
and compete within the marketplace, our
commitment is pushing for your success.
Oculus has built its business success on loyalty
and the longevity of our customers and not
from saturating a geographical area. When you
choose to partner with us, we will limit the
number of clients we can consult with in your
area and in some cases provide you with our
This is just one of many ways we are different at
the oculus company difference
Stop going in circles with your consulting or training company.
Discover new and exciting ways to increase your revenues and
re-energize your staff! Customized services, not stuck on
At Oculus, our consultants are here to help you find what you
are looking for, even if we are unable to provide the answer at
that exact moment. We have partnered with local experts to
obtain the best possible solutions because our consulting time
is designed to increase revenues. We don’t believe in
“restrictions” or “programs” designed to limit consulting topics
or to one department.
SAVE TIME AND MONEY! With a targeted
approach and a wealth of knowledge, our
consultants will be able to diagnose and customize
your programs to facilitate change and growth
immediately! Compare our packages to our
competition and for less consulting and less
customization, you will pay up to hundreds of
dollars more per month
Image is everything in today’s marketplace. What we find visually appealing will help in our
decision making process and guide our wants versus want not. The way that customers
perceive our products or services will be crucial to their buying choices. Oculus is watchful of
our client’s image and marketing strategies as they directly affect ongoing revenue
development. Working with our team of professional marketing, designers and creative
directors, we can produce marketing materials that are compelling to your customers, but also
remain something you can believe in and become excited about. We have partnered with
Watermelon Studios, Therrien Web & SEO Design and other local specialists to produce
marketing and media activities within a strategically developed marketing plan.
Some of the services that we are able to offer our clients are:
Ad & Print Collateral
Content Development and Management
Graphic Design Services
Public Relations Solutions
Social Media Management
Web Design and Development
Since your account manager will be involved in all area of your
perception management, you will never worry if the right message and
design standards are being met.
Mystery shopping is a perfect way to evaluate &
facilitate positive changes from within your
organization. Oculus is pleased to offer
telephone, internet and live mystery assessment
opportunities. Results will be presented based on
a pre-set criteria and will include suggested
personalized improvement tips. An “Opportunity
Map” will guide your employees and staff through
necessary steps on how to progress in their
Mystery Shopping Services
personal growth plan, ultimately encouraging
revenue growth as a result of superior customer
service and sales skills.
We are pleased to offer recorded telephone Onsite mystery shopping is a great way to
mystery shopping both through traditional evaluate and learn from an actual complete
mystery shoppers and planned recordings from customer experience. Combing traditional
actual live incoming customers. Each result will evaluation with digital recording, we can assess
receive a personalized opportunity map and can a shopper’s personal impression with an actual
be customized to fit your business factors and transcription of the experience.
the oculus company difference
Quality and Competitive Assessments
Quality control and review can reveal essential data that In order to make intelligent business decisions, it is important to have a
directly relates to customer satisfaction. Having a scrupulous, grasp of your internal surroundings, but what about the external? Your
objective and neutral set of eyes examine your site for competitors and how they compete in the marketplace can drastically
product quality can provide a successful focus. affect your revenues. Oculus can organize analysis, mystery shopping, and
quality assessments of your competition. If you are aware of what the
Oculus is pleased to provide Quality Assessments and “other guy” is planning and achieving, you have an edge on a greater
reporting thereof for optimized business management. Many market share.
of our consulting packages already include complimentary
Some analysis concepts can include customer service, lead turnaround
quality control options but additional/enhanced assessments
time, product quality, and sales
can be created based on your individual business needs. All
QC reports include an Opportunity Map which will guide your
business through suggested operational changes.
Service and Environmental Awards
Ocu Service Award: Our service award is extended to businesses who
have demonstrated consistent and superior quality customer service.
This award is awarded throughout the year and ongoing with current
Oculus clients within an evaluation and quality assessment program.
Green Eye Award: Oculus is pleased to be an environmentally friendly
company. We use and support local services to boost our economy and
reduce shipping needs. We encourage our clients to utilize our services
through web based applications and help us reduce the use of paper
products during our consulting time. If printing is required, our locally
selected printer will use soy-based ink products and recycled papers.
These are just a sample few of the ways we support our planet. We also
offer an award to those companies that choose to participate in the
environmental fight. The Green Eye is awarded to businesses who have
demonstrated consistent, measurable and progressive environmentally
friendly operational decisions.
People are different but they are predicatively different!
Understand why your employees behave the way that they
do, using a DISC Personality Assessment. This psychological
based, behavioral model tool is a perfect complement to
people management efforts within a progressive
organization. Oculus is pleased to offer and use within its
consulting the results from DISC assessments. Better
understand your employees, hire the right people (the first
time), or for personal growth awareness.
Finding and keeping the right employees can be challenge in any work
environment and during any economy. It is important to form a
relationship and invest your new hire training dollars on someone who
can bring the much needed skills to your existing team. Since our
business is people, we understand the importance of selecting the right
individual to fill those important shoes in whatever capacity. That we why
we are pleased to have partnered with Canadian based Peg Moves to
offer extensive recruitment and foreign worker immigration management
throughout North America.
Peg Moves is a dynamic and experienced recruitment firm focusing on
management level placements and foreign worker requirements. Let their
expertise and thorough search methods guide you to making successful
Corporate and Group Fitness
Workers compensation claims and missed work days due to employee illness can create
chaos for any operational structure. Winter weather, travel and just exposure to the
general public can attack even the best of immune systems.
Partnering with a certified fitness and nutritional expert, Oculus is pleased to offer our
fitness “JOLT” program to encourage a healthy and productive workplace. Our Jolt
consultant will create a plan to encourage positive and wholesome daily lifestyle choices.
Make your workplace, a healthy place to be!
Customer and Employee Surveys
Customer surveys are a great method to collect unbiased and necessary data, to
achieve higher customer satisfaction and to drive product loyalty. Oculus is pleased
to offer customized customer surveying and statistic collection. The confidentiality Human Resources Hotline
of a third party will ensure accurate results. All surveys can be completed via your
Oculus is pleased to partner with local human resources consultants in providing extensive
method of choice of Email, Web or Telephone. Results will be complied into a
human resources management consulting. A great way to manage your people is with the
customized Oculus Opportunity report for easy review and can be combined into
assistance of our HR Hotline service. We are delighted to review a variety of help topics, some of
the areas can include: Performance Management, Employment Standards, Human Rights,
Harassment, WCB concerns, Benefit questions, Payroll questions, Discipline and Dismissal,
Not unlike customer surveys, employee surveys can reveal valuable information to
Conducting Appraisals and more
address challenges and concerns from within the organization. Allowing a secure
and non-threatening method to openly communicate, employees can share
information and ideas. An insight to the internal operations can lead to business
success and increased revenues
Oculus Business Solutions is made up of a group
of experienced professional consultants- some of
whom you can see below! Unlike other consulting
or training companies, we offer consulting and
business solutions strategies for the big picture,
covering all departments and all employees Margreth
within your organization. People helping people,
our team is here to motivate, teach, guide and
customize a solution which is meant to fit your
the oculus company difference
Key Contacts: Kevin James Saunders- Managing Director- The Oculus Business Solutions,
Americas & Australasia Headquarters: Vancouver, British Columbia
Maureen Keegan- Director of Operations- North Australia: 612-8003 5901
America & Australasia Toll-free: 888-OCULUS4
email@example.com Fax: 1-604-648-8173
Roxanne Jessome- Director of Recruitment & Sales www.oculussolutions.com
firstname.lastname@example.org Email: email@example.com
Mario Castillo- Director of Operations, South America
Sales Contact: firstname.lastname@example.org
oculussolutions.com | 1-888-OCULUS4 copyrighted Oculus Business Solutions 2009