Learning Insights
Transforming Learning
10 Tips From L&D Managers
Cammy Bean & Chip Cleary
#KineoInsights

#KineoInsights
Cammy Bean
VP of Learning Design Chip Cleary
VP of Solutions & Consulting

Introducing
• Elearning
• Learning Portals
• Blended Programs
• Consulting and Training
• Marketing & Awareness
• Learning Insights

Insights Survey
We interviewed 35 Learning Managers:
• B&Q
• KPMG
• McDonald’s
• Unilever
• Xerox
• TUI Travel
• Barclays
• UK Ministry of Defence

First, a little context…in general, people report
these trends and challenges:
• Doing more for less
• Dispersed workforce
• Digitization of services
• Emerging new business models
• Digital skills gap
• Impact on L&D

Digital technologies have changed the way
we interact with clients and consumers.
Forget physical,
I wanna get digital!

It’s how we access music, books, films.

It’s how we shop.

It’s how we bank.

It’s how we get customer support.

Think about how your L&D organization is using
technology to support the business. Do you feel your
L&D team has the skills needed to meet this
challenge?
Yes
No
I’ve never really thought about it.
Poll

The need for digital skills
“There is a huge and
growing need for
new employees with
digital skills from all
backgrounds.”
“There is a
particular shortage
of talented and
experienced tech
savvy people.”

Managers reported their top priorities:
• Onboarding
• Compliance
• Leadership
• Sales/Product Training
• Customer Service

What about you? What’s your top L&D priority for the coming
year?
• Onboarding
• Compliance
• Leadership
• Sales/Product Training
• Customer Service
• Other (share in the chatbox)
Poll

Not about cutting costs, learning must:
• Be based on real business needs
• Make a difference
• Change behavior
• Improve performance
In the face of these challenges and these
areas, L&D has to prove value:
“There is money for
training but it has to
show that it improves
sales or performance.”

• What’s working?
• What advice and tips would you give
other L&D professionals?
We asked L&D professionals.

“Be a consultant: get
really close to the
beating heart of your
business.”
“Walk in the shoes of
your business
people.
Don’t stay on the
outside.”
“Make learning real
and as authentic as
possible.”
Tip #1. Work with the business.

“Be a consultant: get
really close to the
beating heart of your
business.”
So how do we get that close?

To make it authentic, put yourself in
their shoes. For real.

This leads to more realistic scenarios.

Tip #2. Embed learning in the workflow.
Make learning content more resource driven, shorter, more
focused, supportive and performance related.
“When the competition
is about the speed of
product to market then
we need to take the
trainer out of the way.”
“We made the
information shorter,
sharper and easier to
access on a just-in-time
basis.”

Performance Support Aids

Tip # 3. Design blends.
Create mature blends
• Webinars
• Gamification
• Mobile
• Social learning
• Peer learning
“The single modality
learning approach is
definitely going by the
wayside. It just reflects
changes in society and
technology in general.”

Blended Learning Platforms

Blended Learning Platforms

Tip #4. It’s all about communication.
• Integrate learning with marketing
• Simple, focused messages
• Communicate relentlessly

Campaigns Create a learning brand, use every channel
I LOVED this training!
I was very engaged and didn't attempt
to multi-task at the same time.
Thanks for changing it up!

Tip #5. Make it open and available.
• Driven by consumer expectations
• Available when I need it
• On the device I am using
“Over 60% of staff
said that they would
learn at home on
their own devices.”

Multi-Device Learning
Join the Adapt community and download Adapt for free
https://community.adaptlearning.org

Adapt – OS Responsive Design
Join the Adapt community and download Adapt for free
https://community.adaptlearning.org

Tip #6. Tap into the power of peers.
• Embrace peer learning
• Involve them in delivery
• Colleagues as coaches
• Encourage sharing and social learning
• Provide local mentors/buddies
• Support user generated content

Many Examples
“I find out more
from Yammer than any
other communication
channel in our business”
“Stores have really embraced it –
section managers love it, people
get back much more quickly e.g.
anyone got a fault with a zip on this
jacket, yes this is how you fix it.”
“People respond much
quicker on Yammer. No
way you’d get that
response on email.”

Is your organization using an internal social
networking tool?
Yes, with great gusto.
Yes, but only by a small group of people.
No.
Poll

Totara Social, coming soon!

Tip #7. Leverage managers.
• Design in close consultation with managers
• Use managers to deliver and support learning
• Get managers to track the impact on performance

Tip #8. Engage your leaders.
• Get senior leaders to lead by example
• Provide ‘visible leadership’
• Get them to share their learning stories
• Demonstrate how they are developing themselves

Tip #9. Get tough with assessment.
• Post learning reviews with managers
• Identify real examples of behavior change
• Valued recognition – certification and badges
“We are doing scenario-based
assessments. We are focusing
on knowledge application and
impact on performance.”

Endorse, accredit and qualify.
“You cannot underestimate the value that
bringing in qualifications brings.
There are many spin offs in terms of
learning benefits and the motivation it
gives to staff.”

Manage your qualifications online.

Tip #10. Innovate and prototype.
“Be nimble and agile and
focus on new ideas.”
“Adopt a prototyping
approach – test out new
design approaches very
quickly, get end user
feedback.”

So let’s review our top 10:
1. Work with the business (be a
consultant).
2. Embed the learning in the
workflow.
3. Design blends.
4. It’s all about communication
(think like a marketer).
5. Make it open and available
(think multi-device).
6. Tap into the power of peers.
7. Leverage managers.
8. Engage your leaders.
9. Get tough with assessment.
10. Innovate and prototype.

So, have you got the skills?
The range of knowledge, skills and
experience required in L&D is arguably
greater now than at any other time

“We are not growing
L&D talent fast
enough...”

As you think about 2015, what skills
does your team need?

The L&D Skills Challenge
• Business consultancy
• Knowledge mgt, content curation, performance support
• OD, change management, performance solutions
• Blended designs – social, games, mobile, coaching, webinars
• Tech savvy, application of new learning technologies
• Communications and marketing
• Prepare and pitch business cases
• Measure real business impact
Compliance
Sales
Customer Service
Leadership and Management
Onboarding
Technical Training

The L&D Skills Challenge
• Business consultancy
• Knowledge mgt, content curation, performance support
• OD, change management, performance solutions
• Blended designs – social, games, mobile, coaching, webinars
• Tech savvy, application of new learning technologies
• Communications and marketing
• Prepare and pitch business cases
• Measure real business impact
Business Consultancy
Change Management
Performance Support
Knowledge Management
Content Curation

The L&D Skills Challenge
• Business consultancy
• Knowledge mgt, content curation, performance support
• OD, change management, performance solutions
• Blended designs – social, games, mobile, coaching, webinars
• Tech savvy, application of new learning technologies
• Communications and marketing
• Prepare and pitch business cases
• Measure real business impact
Business Case
Measure Business Impact
Proposal
Return on Investment
Presentation

The L&D Skills Challenge
• Business consultancy
• Knowledge mgt, content curation, performance support
• OD, change management, performance solutions
• Blended designs – social, games, mobile, coaching, webinars
• Tech savvy, application of new learning technologies
• Communications and marketing
• Prepare and pitch business cases
• Measure real business impact
Blended Design
Peer learning
Gamification
Multi-device learning
Social learning
Assessment
Assessment
Coaching
Classroom design
Webinars

The L&D Skills Challenge
• Business consultancy
• Knowledge mgt, content curation, performance support
• OD, change management, performance solutions
• Blended designs – social, games, mobile, coaching, webinars
• Tech savvy, application of new learning technologies
• Communications and marketing
• Prepare and pitch business cases
• Measure real business impact
Communication
Campaigns
Marketing
Videos
Road showsPosters
Branding

Look for more from Kineo soon on the top five:
• Onboarding
• Compliance
• Leadership
• Sales/Product Training
• Customer Service

Cammy Bean
VP of Learning Design
@cammybean
cammy.bean@kineo.com
Chip Cleary
VP of Solutions & Consulting
Chip.cleary@kineo.com

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