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Delivered to the East of England Community Safety Forum on 18th May 2011.
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Digital Engagement for CSPs
1.
Digital engagement for
CSPs Dave Briggs East of England Community Safety Forum 18th May 2011
2.
Helping government use
the internet to make itself a bit more interesCng
3.
Strategy
Training Development
4.
Noot
5.
RepKnight
6.
@davebriggs dave@kindofdigital.com www.davepress.net
7.
The benefits office
to Number 10 in 5 years... ...and a blog. hOp://www.flickr.com/photos/downingstreet/3045344571/
8.
Change is happening…
9.
Communicate
Play Work
10.
Walsall: Express &
Star: 23k Facebook: 222k (thanks @danslee)
11.
12.
13.
14.
15.
ConsumerisaCon of technology
16.
Mainframes Web /
Mobile Minicomputers Microcomputers
17.
Smaller, more personal
(and harder to control)
18.
So: digital engagement
19.
100 million hours
200 billion hours
20.
£5,500 £153,516
21.
22.
Made possible by:
23.
Access to the
internet Access to compuCng A nice user interface
24.
Some principles
25.
1. Online communiCes
are communiCes too!
26.
27.
28.
29.
2. Engage people
on their terms, not yours.
30.
3. Culture maOers
more than tech
31.
Openess Transparency CollaboraCon
CooperaCon
32.
4. Don’t assume
that everyone is offline.
33.
5. InteracCve websites
need interacCve organisaCons
34.
The toolkit
35.
1. Go where
people are 2. Right tool, right crowd
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
Use in community
safety
47.
48.
49.
50.
51.
52.
This stuff works
53.
You must understand
why you’re doing it though!
54.
Think strategically
55.
56.
What are you
trying to achieve? What are you asking people to do?
57.
Change percepCons?
Change behaviour? Improve services?
58.
In summary:
59.
The change is
happening: deal with it Solve the parCcipaCon deficit Know why you’re doing what you’re doing
60.
Thank you for
listening!
61.
dave@kindofdigital.com www.kindofdigital.com twiOer.com/kindofdigital
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