Hms crash planitsummit2016

1. 1DEPARTMENT OF
Information Technology
CODE42

2. End User Backup Made Easy With
CrashPlan PROe
HARVARD IT SUMMIT 2016
Pamela Needham & Philip Benware
Department of Information Technology
Harvard Medical School
June 2nd 2016

3. 3DEPARTMENT OF
Information Technology
Why we’re here.
Key members of the HMS IT Client Services Group recognized
that, while data on enterprise file servers was well protected,
personal laptops used by our V.I.P.s, Road Warriors and
Principal Investigators (P.I.s) were the least protected from data
loss.
Phil was part of the group that selected CrashPlan back in 2010
and is the Service Owner and principal server administrator.
Pam has been a member of the End User Back Up Committee
since its inception, now leads the committee, and is a secondary
server admin.

4. 4DEPARTMENT OF
Information Technology
What is CrashPlan?
• Secure, managed backup solution, not an
archiving solution.
• Backs up the user data that can not be otherwise
recovered or replaced.
• Always backing up incremental changes, as long
as there’s network access.
• Managed, monitored, and secured by HMS IT.

5. 5DEPARTMENT OF
Information Technology
Why we chose CrashPlan…
• Self service is wicked easy.
• Set it and forget it.
• Works all over the globe, on the 3 major platforms.
• It’s very inconspicuous – users hardly know it’s there.

6. 6DEPARTMENT OF
Information Technology
% Self Service Restore: 97%
% Admin Restores: 3%
Mobile Restores: 3%
Total restores since 09/29/2010: 1,657
Total data restored: 10.1 TB
Averaging 1 restores per day
Averaging 6 restores per week
Averaging 24 restores per month
Restore Highlights:
Use Cases:
Productivity- Single file restores
Disaster Recovery- Full system restore

7. 7DEPARTMENT OF
Information Technology
File Count Statistics:
Min File Restore: 1
Max File Restore: 1M+
Average # of Files: 12K+
62% of restores are 10 files or less

8. 8DEPARTMENT OF
Information Technology
Restore Size Statistics:
Min Restore Size: 5 Bytes
Max Restore Size: 410 GB
Average Restore Size: 6.08 GB
10.1 TB Restored Since Inception
60% Restores less than 10 MB

9. 9DEPARTMENT OF
Information Technology
Min Restore Time: 0 sec
Max Restore Time: 5 day
Average Restore Time: 32 min
80% Restores less than one minute
Restore Time
Statistics:

10. 10DEPARTMENT OF
Information Technology
User Activity:
79%
3%
18%
Healthy
Warning
Cricital
1,026 Users Protected
1,350 Devices Protected
361M+ Files Protected
245 TB Data Protected
1100
1010
0101
221 GB per User Average
Default Healthy = 0-3 days
Default Warning = 3-7 days
Default CriIcal = >7 days

11. 11DEPARTMENT OF
Information Technology
Success Stories
• Department Head, working at home, had too many files on the desktop of his
MacBook Air. Copied all important files to an “Important Files” sidebar shortcut,
deleted the rest, emptied Trash, went to sleep. Next morning, couldn't find his
“Important Files” (sidebar shortcut error). We discovered that he thought the
shortcut was the container and had deleted all of the originals. Got everything back
from the CrashPlan Trash!
• Another P.I., on a Linux ThinkPad, had Open Office crash while he was working on
an important presentation. IT tech reinstalled Open Office, but the document was
lost. P.I. used CrashPlan to recover the last version saved, which was only 12
minutes old, and he lost very little work.
• Researcher used CrashPlan and Time Machine. Took all of his notes on a Wacom
tablet. Hard drive failure, did a complete Time Machine rebuild to new drive, none
of the Wacom tablet notes were there (one file type that Time Machine missed),
found all the notes in the CrashPlan backup.

12. CODE42
Thanks to the folks at Code42 for helping us crunch the
data and make nice pie charts.

13. Got back up?
Got questions?
crashplan_support@hms.harvard.edu