This document provides an overview of the IT Essentials: PC Hardware and Software v4.1 course from Cisco Networking Academy. The summary is as follows: 1. IT Essentials v4.1 is a computer hardware and software course that covers PC assembly, maintenance, networking, security and prepares students for A+ certification. 2. The course is divided into two parts - fundamentals and advanced topics. It includes new content on current hardware, Windows Vista/7, networking and security skills. 3. Hands-on labs and new Packet Tracer activities provide an interactive learning experience. Instructors can access training, and students can download the Packet Tracer software. 4

1. IT Essentials: PC
Hardware and
Software v4.1
Overview
March 2011
Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

2. Contents
Overview 1 5 Instructor Training
Course Design 2 6 Virtual Tools
Scope and Sequence 3
Equipment 4
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3. Overview
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4. ITE: PC Hardware and Software v4.1
Subtitle: Size 24, Left Aligned
 A comprehensive overview of computer hardware
and software with an introduction to advanced
concepts
 Integrates virtual learning tools and Cisco Packet
Tracer activities to supplement classroom learning
and provide an interactive “hands-on” experience
 Designed for students pursuing careers in IT and
wanting practical knowledge of how a computer
works
 Helps prepares students for CompTIA 2009 A+
certification exams - approved as CompTIA
Authorized Quality Curriculum
 No changes to equipment bundle or PC
requirements
 Same Graphical User Interface (GUI) as v4.0
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5. New in Version 4.1
 New and updated content including:
New hardware technology
Windows Vista and Windows 7 operating systems information
More troubleshooting skills
Increased network application skills
Increased wireless and security skills
Reported errors in prior version corrected
 Addition of Cisco Packet Tracer activities
Packet Tracer’s rich simulation environment allows students to explore,
experiment, and develop problem solving and troubleshooting skills
Activities include the following topics:
Introduction to Packet Tracer
Configuration of DHCP
Connecting, installing, and testing a wireless network
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6. Benefits for Students
 Offers an excellent introduction to the IT industry
 Provides interactive exposure to personal
computers, hardware, and operating systems
 Learn by “doing” – hands-on activities and lab-
based learning help students become familiar
with various hardware and software components
and discover best practices in maintenance and
safety
 Helps develop greater skills and confidence in
working with desktop and laptop computers
 Helps students prepare for CompTia A+
certification and for entry-level IT positions within
various environments
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7. Who Should Enroll?
 Students seeking career-oriented, entry-level hardware and
software skills to prepare for careers in information and
communication technology (ICT)
 Students who want to gain skills and working knowledge of how
computers work, how to assemble computers, and how to
troubleshoot hardware and software issues
 Students at many education levels and types of institutions
Including high schools, secondary schools, universities, colleges, career and
technical schools, community organizations, and other non-traditional learning
environments
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8. Cisco Networking Academy ROUTE:
Implementing IP
Routing
Curricula Portfolio SWITCH:
Implementing IP
Switched Networks
Networking for Network CCNA TSHOOT:
Home and Small Fundamentals Security
Troubleshooting and
Businesses
Maintaining IP
Routing Protocols and Networks
Working at a Concepts
Small-to-Medium
Business LAN Switching and
or ISP Wireless
Network
Professional Introducing Routing Accessing the WAN
and Switching in the
Enterprise CCNP
IT Essentials:
PC Hardware CCNP
Network and Software
Designing and
Supporting Computer
Specialist Networks
Security
Network
Associate
CCNA CCNA
Discovery Exploration
Network
Technician
IT
Essentials
IT Technician Packet Tracer
Student Networking Knowledge and Skills
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9. Course Design
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10. ITE: PC Hardware and Software v4.1
Course Design
 Same Graphical User Interface (GUI) as v4.0 curricula
 16 chapters and chapter exams
 Windows 7 supplement document
 Approximately 450 new assessment items
 2 final exams, 1 skills-based assessment, 1 Windows 7 exam
 New or updated hands-on labs, including labs for Windows 7
 5 new Packet Tracer activities
 Aligned to the new CompTIA 2009 A+ certification exams
 New translated versions will be based on v4.1
 1 course divided into 2 sections, Fundamentals and Advanced
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11. ITE: PC Hardware and Software v4.1
Course Divided Into 2 Parts
Part 1 - Fundamentals Part 2 - Advanced
 Course Chapters 1 - 10  Course Chapters 11 - 16
 Core competencies in latest  More hands-on and lab-based
hardware and software
 Greater depth with more
technologies
practical application and
 Greater emphasis on troubleshooting
 New OS  Content maps directly to the
 New hardware CompTIA A+ Practical
Application certification exam
 Networking application
 Troubleshooting
 Content maps directly to the
CompTIA A+ Essentials
certification exam
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12. ITE: PC Hardware and Software v4.1
Windows Vista and Windows 7 Labs
 The Windows Vista and Windows 7 labs
include information covered in the
CompTIA A+ certification and IT
Essentials course chapter and final
exams. These labs must be completed
to prepare for the certification as well as
the course chapter and final exams. If
the class does not have access to the
Windows Vista or Windows 7 operating
systems and compatible computer
equipment, students should complete
the labs using the provided
screenshots.
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13. Scope and
Sequence
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14. ITE: PC Hardware and Software v4.1
Course Objectives
After completing the course, students will be able to perform the following:
Define Information Technology (IT) and describe the components of a personal computer
Describe how to protect self, equipment and the environment from accidents, damage,
and contamination
Perform a step-by-step assembly of a desktop computer
Explain and perform preventive maintenance
Explain the steps of the troubleshooting process and perform basic troubleshooting
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs
Configure computers to attach to an existing network
Implement basic physical and software security principles
Apply good communications skills and professional behavior while working with customers
Assess customer needs, analyze possible configurations, and provide solutions or
recommendations for hardware, operating systems, networking, and security
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15. ITE: PC Hardware and Software v4.1
Part 1 – Fundamentals
Chapter Objectives
Identify and describe the various components that make up a personal
1. Introduction to the Personal Computer
computer and define Information technology
Identify and describe tools used for computer service and how to use
2. Safe Lab Procedure and Tool Use
those tools safely
3. Computer Assembly Step-by-Step Describe the assembly of a personal computer
4. Basics of Preventive Maintenance and Describe the purpose of preventative maintenance and basic
Troubleshooting troubleshooting steps
Describe operating system capabilities, installation process, navigation,
5. Operating Systems
basic preventive maintenance, and troubleshooting
Identify and describe the various components of laptops & portable
6. Laptops and Portable Devices
devices, basic preventive maintenance, and troubleshooting
Identify and describe the differences between printers and scanners,
7. Printers and Scanners installation & configuration, basic preventive maintenance, and
troubleshooting
Identify and describe basic network components, technologies, basic
8. Networks
preventive maintenance, and troubleshooting
Identify and describe security threats, procedures, basic preventive
9. Security
maintenance, and troubleshooting
10. Communication Skills Describe professional skills and communication techniques
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16. ITE: PC Hardware and Software v4.1
Part 2 – Advanced Topics
Chapter Objectives
Describe the process for replacing or upgrading personal computer
11. Personal Computers components, apply preventive maintenance and troubleshooting
techniques
Describe the process of installation/upgrade, configuration, and
12. Operating Systems optimization of a computer operating system, apply preventive
maintenance and troubleshooting techniques
Describe the process for replacing or upgrading laptop or portable
13. Laptops and Portable Devices device components, common wireless communication technologies,
apply preventive maintenance and troubleshooting techniques
Install and configure local and network shared printers and scanners,
14. Printers and Scanners
apply preventive maintenance and troubleshooting techniques
Design and implement a basic network based on customer
15. Networks requirements, apply preventive maintenance and troubleshooting
techniques
Implement security measures based on customer requirements, apply
16. Security
preventive maintenance and troubleshooting techniques
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17. For More Information
 Latest documents are posted on IT Essentials Course
Catalog page on Academy Connection
IT Essentials Scope and Sequence
IT Essentials FAQs
IT Essentials Datasheet
IT Essentials At A Glance
IT Essentials Overview Presentation
 Certification information
CompTIA A+ certification
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18. Cisco Packet Tracer Information
 Packet Tracer is available free to all Networking
Academy instructors, students and alumni on
Academy Connection
 To obtain Packet Tracer
Log in to Academy Connection
Click the Packet Tracer image on the left side of your Home Page
View information resources then click on Software Downloads
 Recommendation
Download to a local server at your academy and have students
install Packet Tracer from the local server
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19. Equipment
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20. Equipment Requirements
 Hardware
Two 128 MB memory modules (minimum) or two 256 MB memory
modules (recommended)
Some labs will require one module of RAM to be uninstalled or the simulation of
a faulty module for troubleshooting purposes.
128 MB is the minimum requirement to run the full functions of Windows XP Pro
 Software
Microsoft Windows XP Professional (Media CD)
 Additional Items/Resources
One Internet connection for Internet searches and driver downloads (this could
be the instructor's workstation)
One integrated printer/scanner/copier for the class to share
One Linksys wireless router/switch or equivalent for the class to share, Linksys
model WRT 300N preferred
 Supplemental Material
Windows 7 content and labs on instructor and student class home page
Presentation_ID
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21. Typical Lab Layout
 Lab size of 12-15 students for hands-on lab activities
Recommend ratio of 1 Lab PC per student
 Some lab activities require the student Lab PCs to be
connected to a local network
 2 instructor workstations
1 connected to Internet to search for, and download. Files
Other instructor workstation used for hands-on lab demonstrations
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22. Instructor
Training
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23. Version 4.1 Instructor Training
 Existing ITE: PC Hardware & Software v4.0
instructors
No instructor training required
Qualified to teach v4.1 course
 New ITE: PC Hardware & Software
instructors
Instructor training required (in-person or
blended)
Instructor Fast Track option available to those
with prior subject matter knowledge
Eligibility is verified by:
Specific industry certification
Formal evidence of industry experience
Formal evidence of teaching experience
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24. Cisco Packet Tracer Training
 5 Packet Tracer activities have been added to ITE v4.1
Help instructors demonstrate networking concepts
Help students gain hands-on practice and practice troubleshooting
 First activity provides an introduction to Packet Tracer for new users
 Packet Tracer also provides tutorials within the application
 Instructor materials
Instructor Resources Page on Academy Connection:
Overview video and datasheet
Video of instructor led Packet Tracer activity
PPT on best practices
Networking Academy Instructor Webinar series
Webinars can be viewed and downloaded
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25. Virtual Learning
Tools
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26. Virtual Learning Tools
 Two standalone tools are provided with the curriculum
Virtual Desktop
Virtual Laptop
 Designed to supplement classroom learning and
provide interactive learning opportunities
 Both provide a virtual “hands-on” experience where
physical equipment access is limited
 Enable students to virtually disassemble and
reassemble desktops and laptops
 The following slides demonstrate the Virtual Laptop
introductory tutorial
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27. Virtual Laptop Tutorial
Or click the Skip
button to go
directly to using
Virtual Laptop.
Click on the arrow
to view the brief
tutorial.
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28. The Three Modes
Step-by-step instructions for
Learn Mode removing and installing
components
Self-check for
understanding
Test Mode Information about many
laptop features and
Explore Mode components
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29. Learn Mode: Underside Layer
Components in the
Underside Layer
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30. Learn Mode: Show Instructions
For step-by-step
instructions
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31. Antistatic Mat
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32. Aligning and Installing Components
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33. Completing a Layer in Learn Mode
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34. Learn Mode: Top & Sides Layer
PC Card
Optical Drive
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35. Learn Mode: Docking Station Layer
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36. Learn Mode: External Cables Layer
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37. Test Mode
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38. Explore Mode
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39. The “Learn More” Option
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