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(in no particular order)
The best support centers
are intuitive, guided and
simple.
You can do it too.
They make it easy for
customers to get in and
get out with an answer,
just like they want.
Just be sure to learn from
the champs.
Say goodbye to the terrible,
horrible, no good very bad
support journey with these ...
Subtle support signup
Toggled categories
Short titles with main
keywords only
2
Prominent search box
Categorized by
need/motivation
One click to
frequent questions
Real time
wait estimate
3
Well placed search bar
Clear color coded
categories
Further help, in case
you still need it
4
Minimal navigation
options
Breathable
white space
Prominent search box
Intro videos everyone needs
5
Simple icons
Organized by
topics
6
Anticipates
newbies
Anticipates
busy people
Good content
Mix
7
Clear
breadcrumbs
Instant
translation
Natural, 1st person language
Want more tips on building a killer
support center?
Get them here
There’s a lot more where that came from.
More than 30,000 organizations are using Kayako everyday to
support millions of customers.
7 Help Center Designs We Love
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7 Help Center Designs We Love

Want to know what makes a great support center? Then you'll want to bookmark these 7 exemplary support centers (with our super helpful annotations!)

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7 Help Center Designs We Love

  1. 1. (in no particular order)
  2. 2. The best support centers are intuitive, guided and simple.
  3. 3. You can do it too. They make it easy for customers to get in and get out with an answer, just like they want.
  4. 4. Just be sure to learn from the champs. Say goodbye to the terrible, horrible, no good very bad support journey with these 7 awesome help centers
  5. 5. Subtle support signup Toggled categories Short titles with main keywords only
  6. 6. 2
  7. 7. Prominent search box Categorized by need/motivation One click to frequent questions Real time wait estimate
  8. 8. 3
  9. 9. Well placed search bar Clear color coded categories Further help, in case you still need it
  10. 10. 4
  11. 11. Minimal navigation options Breathable white space Prominent search box Intro videos everyone needs
  12. 12. 5
  13. 13. Simple icons Organized by topics
  14. 14. 6
  15. 15. Anticipates newbies Anticipates busy people Good content Mix
  16. 16. 7
  17. 17. Clear breadcrumbs Instant translation Natural, 1st person language
  18. 18. Want more tips on building a killer support center? Get them here There’s a lot more where that came from.
  19. 19. More than 30,000 organizations are using Kayako everyday to support millions of customers.

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