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Online-Store management ERP Enterprise Solution
Online shopping or e-shopping is a form of electronic commerce which allows consumers to
directly buy goods or services from a seller over the Internet using a web browser. Alternative
names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online
storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an
online retailer's mobile optimized online site or app.
An online shop evokes the physical analogy of buying products or services at a bricks-and-
mortar retailer or shopping center; the process is called business-to-consumer (B2C) online
shopping. In the case where a business buys from another business, the process is called
business-to-business (B2B) online shopping. The largest of these online retailing corporations
are Alibaba, Amazon.com, and eBay. Retail success is no longer all about physical stores. This is
evident because of the increase in retailers now offering online store interfaces for consumers.
With the growth of online shopping, comes a wealth of new market footprint coverage
opportunities for stores that can appropriately cater to offshore market demands and service
requirements.
As an integrated CMS and Ecommerce Solution, Sitefinity allows you to personalize the entire
shopping experience of your customers. Using the context of what your visitors read, what they
search for, their wish list and average spending and other information they share about
themselves you can provide a guided and relevant buying experience that results in more online
sales.

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2. Online Store Modules
Our Online Store ERP Software Solution covers the following features…
 Checkout
 Shipping
 Payment
 Customer Accounts
 Catalog Management
 Catalog Browsing
 Product Browsing
 Analytics and Reporting
 Business Reports
 Order Management
 Site Management
 Search Engine Optimization

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3. Online Store Process Flow Chart

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Module 1: Catalog Management
Product Catalog Management is a system that manages an online product catalog of a company's
products and services and allows users to quickly search and find relevant products and options.
Big Machines product catalog and search capabilities help sales teams , customers, and end-users
quickly find relevant product information online.
INFORMATION TO BE MAINTAINED FOR CATALOG MANAGEMENT :
 Inventory Management with Backordered items, Minimum and Maximum quantities
 Batch Import and Export of catalog
 Batch Updates to products in admin panel
 Google Base Integration
 Simple, Configurable (e.g. Size, color, etc.), Bundled and Grouped Products
 Virtual Products
 Downloadable/Digital Products
 Create Store-specific attributes on the fly
Catalog Management should maintain following tables:
1. Category Table:
2. Product Table
Category Table:-
The system will maintain information of all the categories of the products
Following information is maintained:
1. Category ID
2. Category name
Product management

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The system will maintain information about various products of the store.
Following information is maintained:
1. Product ID
2. Category ID
3. Product name
4. Product description
5. Price
Module 2: Customer Accounts Module
Customer accounts management module maintain the information about all the customers like
address, contact no, their previous product choices etc. This information is very useful for
successful ecommerce market.
E-Shop supports three modes of customer management
 No Accounts
Customer records and orders are tracked, but no login to the store is created for your
customer. Customer records provide a historic log of customer activity where a single
customer may have many customer records for each order they place on the site.
 Enable Account Logins
A customer login is created (associated with the email address of the customer) to
login to their account dashboard to access past orders and downloads, and to make
future checkouts faster and easier. During checkout, customers set a password to
access their account. They can then login to their account on the store’s account page
with their email address and their specified password.
 Enable Account Logins integrated with Word Press Users
A Word Press user is created when the order is final, and it is associated with a Shop
customer to track their purchases. During checkout, customers set both a login name
and a password to access their account. The login name they set is used as the Word

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Press user login name when the account is created. Customers can then login to their
account on the store’s account page with their WordPress user name and their
specified password.
INFORMATION TO BE MAINTAINED FOR CUSTOMER ACCOUNT MANAGEMENT :
 Order status and history
 Re-orders from account
 Recently ordered items
 Downloadable Products
 Address Book with unlimited addresses
 Default Billing and Shipping addresses
 Wishlist with ability to add comments
 Email or Send RSS feed of Wishlist
 Newsletter Subscription management
 Product Reviews submitted
Module 3: Catalog Browsing Module
Catalog Browsing designed from the ground up to be flexible, feature rich and customizable.
Keyword Searches, Reviews and Ratings, Tiered Navigation and Random Featured Items make
sure that it is easy for your customers to find the right product for their needs.
 Pricing by price list and discount level
 Contract pricing
 Generic Content block to create category landing pages
 Multi-Tier Navigation
 Create separate look and feel for each category
 Recently viewed product

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 My Catalogue displays recently purchased items
 Related Documents
 Cross-Sell, Up-Sell and Related Items
 Product Reviews
 Product listing in array or list format by category
INFORMATION TO BE MAINTAINED FOR CATALOG BROWSING MANAGEMENT :
 Layered/Faceted navigation for filtering of products in Categories
 Layered/Faceted Navigation for filtering of products in Search Results
 Product comparisons
 Recently compared products
 Popular Search Terms Cloud
 Filter by Product Tags
 Product Reviews
 Product listing in grid or list format
 Breadcrumbs
Module 4: Product Browsing
E-shop flexible engine allows you to set up category structures and product pages to suite your
business. While built in functionality for up-sell, cross-sell and related items increase the average
value of your orders.
 Multiple images per product
 Multiple sizes per image
 Product Reviews
 Product Ratings
 Related Products

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 Quantity Discounts
 Item Variations (Size, Colour)
 Package Configurator
INFORMATION TO BE MAINTAINED FOR PRODUCT BROWSING MANAGEMENT :
 Multiple Images Per Product
 Product Reviews
 Related Products
 Stock Availability
Module 5: Checkout Module
Checkout is the lynchpin of e-commerce. It’s how customers buy and retailers get paid. Yet
despite years of evolution, only a few changes have significantly impacted checkout conversion
online. Knowing what worked, what didn’t, and what might can help improve checkout forms
today and reveal what the future of digital shopping could be tomorrow.
The checkout page(s) are your last chance to seal the deal and complete a sale. The process itself
can make or break the transaction. Confused shoppers may contact you for assistance, but they
account for a small percentage of people who have difficulties. The majority of shoppers
encountering checkout problems will simply abandon shopping carts and look elsewhere.
Checkout Strategies
1. Display steps: If your store uses a multi-page checkout, be sure to include steps on each
page. This helps eliminate frustration by telling shoppers how many more steps there are.
Ultimately, the checkout process should contain no more than three stepped pages.

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2. Display payment icons: There’s nothing like completing most checkout fields only to
find out the store doesn’t accept your preferred payment type. By providing this information
up front, shoppers will be prepared and less frustrated.
3. Put instructions where they matter. Forget about including all page instructions in a
header. Few people will read them. Instead, place instructional text in the same area to
which it applies.
4. Denote processing times. Many stores have a cut-off time for processing orders. By telling
shoppers that orders placed after a certain time won’t ship until the next day, you can avert
their frustration, especially when they opt for overnight shipping.
5. Explain military addresses. People are still confused about the address format for shipping
items to servicemen and servicewomen. All military addresses are U.S. – regardless
of deployment locations. Also, include state selections of AA, AE and AP.
6. Help with security codes. Show them where the CVV / CID is on their credit card. Don’t
assume everyone knows where to find those 3- and 4-digit numbers.
7. Display a link to the shopping cart. During the initial step, be sure to give shoppers the
opportunity to modify their shopping carts. This helps cut down mistakes, especially
quantity-based issues (such as ordering two items when they meant to order only on
8. Include any live chat links. If your store offers a live chat feature, include that information
throughout the checkout process so customers can quickly get answers.
9. Clearly show errors. Display any errors in red, both at the top of the page and where the
error is actually located. Don’t expect shoppers to hunt for the problem’s location. For

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example, if the credit card was declined, display the error at the top of the page and change
the color of text for the payment fields to red.
10. Only required info should be required. Survey questions, order comments and gift
messages should never be required. If customers want to tell you how they found your site,
or that they experienced a problem, they will.

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INFORMATION TO BE MAINTAINED CHECKOUT MANAGEMENT :
One-Page Checkout
 SSL security support for orders on both front-end and back-end
 Shipping to multiple addresses in one order
 Checkout without account/Guest Checkout
 Shopping Cart with tax and shipping estimates
Module 6: Payment Module:
While buying products on E-shop, it is extremely important that you select the right payment
method for yourself. E-shop offers an array of payment options, both online and offline, which
are made available to you by the seller. Different payment methods have innumerable advantages
and every option can work differently for different buyers.
Before you buy an item, always make sure that the seller's payment methods will work for you.
Payment Methods
Online Payment Methods:
 Online Bank Transfer
 Credit Card
 Debit Card
 Cash Card
 Mobile Payment (IMPS/Airtel Money)
Offline Payment Methods
 Paisa Pay Cash on Delivery (for PowerShip sellers only)
INFORMATION TO BE MAINTAINED FOR PAYMENT MODULE :

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 Configurable to authorize and charge, or authorize only and on creation of invoices
 Integrated with multiple PayPal gateways
 Saved Credit Card method form off-line payments
 Accept Checks/Money Orders
 Accept Purchase Orders
Module 7: Shipping Module:
Shipping methods
The Ecommerce Plus templates currently support the following shipping methods:
Flat rate shipping
If you select flat rate shipping you can enter 2 shipping costs in the product admin section. One
is for the cost to ship one of an item, and the second is the cost to ship the second and subsequent
instance of an item.
If the cost for the first item is $5.00 and the cost for the second and subsequent is zero then total
shipping cost will be $5.00 however many of a product is shipped. Second and subsequent is for
one particular product only. If you sell one product x and one product y then both will be
charged the first shipping cost.
Weight based shipping
Shipping is calculated by product weight according to the shipping zone to easily facilitate
national and international shipping. If weight based shipping is selected, then the country zone
can be set in the countries admin panel, and new zones can be edited by following the Edit Postal
Zones link in the main admin panel.
The system works such that you can set a series of weight limits and shipping costs for packages
up to those weight limits. The weight can be in pounds, kg, ounces, whatever. You give it
meaning by what you enter as the product weight in the products admin page.

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Price based shipping
The idea here is the similar to the weight based shipping in that you would need to define the
price per postal zone:
In Main Settings choose "Price based shipping"
Then click on "Postal Zones"
Name one or more zones (for example USA, Canada, International - just zone 1, 2, 3 etc.)
Click on "Edit Rules"
As an example fill in Max Price with $20.00 in the first column and $5.00 in the second column -
that would mean that the shipping cost of items up to a price of $20 would be $5, continue like
that until you have all the prices and zones you require.

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Following information are handled for Shipping:
 integrated for real-time shipping rates
 Shipping to multiple addresses in one order
 On-site order tracking from customer accounts
 Ability to specify allowed destination countries per method
 Flat rate shipping per item
 Free Shipping
Module 8: Site Management Module
Connect your customers, employees, partners, and customers with the information they need
through optimized processes for managing and delivering content to the Web, mobile, or other
media channels
 Control multiple websites and stores from one Administration Panel with ability to share
as much or as little information as needed Multi-Lingual
 Support for localization
 Support for multiple currencies
 Administration Permission system Roles and Users
 Web Services API form easy integration between magento and any third-party application
 Marketing Promotions and Tools
 Flexible Coupons (pricing rules) with ability to restrict to stores, customer groups, time period,
products, and categories
 Catalog Promotional Pricing by percentage or fixed amount with ability to restrict to stores,
categories, products
 Free Shipping Option
 Search Engine Friendly URL's
 URL Rewrites
 Recently Viewed Products
 Recently Compared Items

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 RSS Feeds for New Products, New Specials and New Tags
 Auto-generated Site Map
 Google Site Map
 Polls
 Newsletter management
Module 9: Business Reports Module:
 Integrated with Google Analytics
 Admin Dashboard for Report Overview
 Sales Report
 RSS feed for New Orders
 Tax Report
 Best Viewed Products Report
 Best Purchased Products Report
 Total Sales Invoiced
 Total Sales Refunded
 Best Customers Report by Total and Number of Orders
Module 10: Order Management
 View, edit, create and fulfill orders from admin panel
 Create one or multiple invoices, shipments and credit memos per order to allow for split
fulfillment
 Print invoices and packing slips
 Email Notifications of Orders
Module 11: Search Engine Optimization
Search engine optimization (SEO) is the process of affecting the visibility of a website or
a web page in a search engine's "natural" or un-paid ("organic") search results. In general, the
earlier (or higher ranked on the search results page), and more frequently a site appears in the
search results list, the more visitors it will receive from the search engine's users. SEO may

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target different kinds of search, including image search, local search, video search, academic
search, news search and industry-specific vertical search engines.
 100% Search Engine Friendly
 Google Site Map
 URL Rewrites give full control of URL's
 Meta_information for products and categories
 Auto-generated Site Map for display on site
 Auto-Generated Popular Search Terms Page
Module 12: Analytics and Reporting
 Integrated with Boodle Analytics
 Admin Dashboard for Report Overview
 Sales Report
 RSS feed for New Orders
 Tax Report