O SlideShare utiliza cookies para otimizar a funcionalidade e o desempenho do site, assim como para apresentar publicidade mais relevante aos nossos usuários. Se você continuar a navegar o site, você aceita o uso de cookies. Leia nosso Contrato do Usuário e nossa Política de Privacidade.
O SlideShare utiliza cookies para otimizar a funcionalidade e o desempenho do site, assim como para apresentar publicidade mais relevante aos nossos usuários. Se você continuar a utilizar o site, você aceita o uso de cookies. Leia nossa Política de Privacidade e nosso Contrato do Usuário para obter mais detalhes.
3740 Goodwin Ave N. Oakdale, MN 55128| (651) 328-1481
Highly Knowledgeable professional with expertise in management. Results-driven with a proven track record of
being proactive and able to maintain all daily projects. Dedicated to promoting company’s growth and brand while
providing superior customer service.
Strategic Data Analysis
Team Leadership& Adaptability
Accuracy & Attentiveness
Organization & Planning
P R O F E S S I O N A L E XP E R I E N C E
Educational Credit Management Corp., Oakdale, MN
Account Specialist, 2012 – 2016
Utilized systems to verify borrower information, documentation and provides accurate course of action
Managed outbound dialer to contact clients with defaulted loans and negotiates a payment plan.
Performed secondary follow-up on customers and advised customers of necessary actions and strategiesfor
BMO Harris Bank, Woodbury, MN
Teller Manager, 2007 – 2012
Received awards for outstanding customer service and balancing within the top 3 percent.
Recruited, interviewed and trained all bank tellers on banking policies and job duties.
Planned and conducted new employee orientation and intermittent reviews and audits to ensure
compliance along with providing guidance as necessary to ensure performance standards are met.
Established relationships with individuals and business customers and network within the communities to
find and attract new business relationships.
Became a part of the President, Secretary and Host of business networking International group for 3 years.
Ensured adequacy of currency and coin supply, and prepared error free daily settlements of teller cash and
US Bank, Blaine, MN
Teller Manager, 1986 – 2007
Received several awards for Identifying Fraud during my US Bank career.
Ensured branch teller goals and objectives were achieved and monitored and accessed workflow.
Resolved issues and discrepancies concerning customers’ accounts while identifying transaction mistakes
when debits and credits do not balance.
Managed business development, monitored sales and status of bank services and products.
Assisted with optimal branch operation and the development of operational procedures.
Ordered daily supply of of cash and prepare work schedules for staff.
Reviewed collection reports to determine status of collections and outstanding balances.
Page Two of Two
E D U C A TI O N
High School Diploma