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  1. 1. KATHY HERNANDEZ 3740 Goodwin Ave N. Oakdale, MN 55128| (651) 328-1481 Kathynbug@comcast.net EXPERIENCED PROFESSIONAL Management Highly Knowledgeable professional with expertise in management. Results-driven with a proven track record of being proactive and able to maintain all daily projects. Dedicated to promoting company’s growth and brand while providing superior customer service.  Customer Service  Project Management  Strategic Data Analysis  Team Leadership& Adaptability  Conflict Resolution  Competitive Intelligence  Communication Skills  High-Level Professionalism  Time Management  Accuracy & Attentiveness  Organization & Planning  Goal Oriented P R O F E S S I O N A L E XP E R I E N C E Educational Credit Management Corp., Oakdale, MN Account Specialist, 2012 – 2016  Utilized systems to verify borrower information, documentation and provides accurate course of action taken.  Managed outbound dialer to contact clients with defaulted loans and negotiates a payment plan.  Performed secondary follow-up on customers and advised customers of necessary actions and strategiesfor debt repayment. BMO Harris Bank, Woodbury, MN Teller Manager, 2007 – 2012 Received awards for outstanding customer service and balancing within the top 3 percent.  Recruited, interviewed and trained all bank tellers on banking policies and job duties.  Planned and conducted new employee orientation and intermittent reviews and audits to ensure compliance along with providing guidance as necessary to ensure performance standards are met.  Established relationships with individuals and business customers and network within the communities to find and attract new business relationships.  Became a part of the President, Secretary and Host of business networking International group for 3 years.  Ensured adequacy of currency and coin supply, and prepared error free daily settlements of teller cash and proof transactions. US Bank, Blaine, MN Teller Manager, 1986 – 2007 Received several awards for Identifying Fraud during my US Bank career.  Ensured branch teller goals and objectives were achieved and monitored and accessed workflow.  Resolved issues and discrepancies concerning customers’ accounts while identifying transaction mistakes when debits and credits do not balance.  Managed business development, monitored sales and status of bank services and products.  Assisted with optimal branch operation and the development of operational procedures.  Ordered daily supply of of cash and prepare work schedules for staff.  Reviewed collection reports to determine status of collections and outstanding balances.
  2. 2. KATHY HERNANDEZ Page Two of Two E D U C A TI O N High School Diploma