2. Shrinkage Control : Store Touchpoints
Estimations/packing/billing & delivery
Un billed and un selected clothes to be returned to sales person immediately
Ensure no piles of clothes/stocks near billing counters
Check for every product for an security tag and inform the DM immediately if
no security tag
Packers to ensure to verify and cross check each estimation with qty
All the packets are been properly sealed( stappled ) as per practise.
Check every packet before delivery and handing over to customers
against the bill and qty of products billed.
3. Shrinkage Control : Store Touchpoints
Exit and welcome back
All the bags are in watch with estimation/ bill
Remove neck locks for the customer bags and laptops and thank them to visit
again
All the staff irrespective of grade and title should be frisked with respective
male or female guards while exit of the store.( mandatory)
Check for any suspicious customers / hurried customer behaviour to inform to
store manger/DM immediately
No stock will be allowed to go out with out bill / document what ever so it is.
All employee bags to be checked while exit
All the staff purchases bill should have the counter signature of
store manager ( mandatory)
4. Shrinkage Control : Store Touchpoints
Inventory daily check list
Sl.No. Task
Measure
( yes or NO)
1 Is inward & outward register is properly maintained & cross checked with Security register Vs warehouse register
2 IS Goods are received according to the TFS no's issued by the Warehouse, Any deviations to be highlighted with SM/ASM
3
IS the respective DM/supervisor of the floor doing proper replenishment of stocks inwarded & the details of the same is captured in warehouse
to floor register
4 Monitor yesterdays Sales Vs Replenishment of Stocks happening
5 Details of Excess/ Short merchandise maintained & followed up till the query is resolved
6 Is the communication of Stock inwards are communicated to Dm's/Supervisors/Sm's any deviations to be discussed with SM
7 Check on approved Stock transfers are completed as per communication from Category team
8 Surprise check of merchandise with out tags & Barcodes identified , count if any…
9 Customer returns are properly verified & tagged/Barcoded before taking on floor
10 Is Damage details maintained customer returns/floor damages/Inward damages discrepancy note.
11 Is schedule of Packers/Delivery boys/Billers/Cashiers are maintained
12 Is on regular basis Scrap register maintained & signed off by SM/Inv Mgr
13 IS Tag beeping register maintained & reviewed with Cashiering/packing team
14 Global Count of High Value brands done , any abnormalities are highlighted with SM/ASM
15 Is Register of Internal/External theft is maintained
16 Check if there any undelivered packets lying and has been accounted properly of yesterday
17 Check whether any reverse logistics are pending - store transfers, warehouse transfers from this store.
5. Shrinkage Control : staff theft
Any incident / information on staff theft need to
Be immediately informed store manger/DM
/ Area manager or Management
Zero tolerance for staff theft incidents
