SlideShare a Scribd company logo
1 of 47
Download to read offline
Finding the Participants:
                          Profiles, Personas, and Backgrounds




Monday, February 20, 12
Step 1: Walkthrough



Monday, February 20, 12
Step 2:
                          Audience Analysis


Monday, February 20, 12
We do this for every
                          doc in tech comm.


Monday, February 20, 12
Monday, February 20, 12
Who are the
                          stakeholders?




Monday, February 20, 12
Who is the
                          decision-maker?



Monday, February 20, 12
Who are the users?




Monday, February 20, 12
One of these things is
                           not like the others.



Monday, February 20, 12
users

Monday, February 20, 12
Who are you
                          talking to?




Monday, February 20, 12
Monday, February 20, 12
develop user profiles.



Monday, February 20, 12
Characterize users.



Monday, February 20, 12
Who are these people,
                         anyway?


Monday, February 20, 12
What’s their story?



Monday, February 20, 12
The user of our web site reservation
                system travels at least a few times a year
                and stays in a hotel each time. He or she
                typically books his or her own travel
                online, especially leisure travel. He or she
                may belong to hotel rewards programs.
                                                      ( R&C 116)




Monday, February 20, 12
does some info
                           already exist?


Monday, February 20, 12
Monday, February 20, 12
Existing Docs:
      Product Spec Documents
      BRD (Business Req. Doc)
      Marketing Studies




Monday, February 20, 12
if not, then it’s on you.



Monday, February 20, 12
Define User Groups



Monday, February 20, 12
Novice
                          Expert
                          Etc.


Monday, February 20, 12
But also:



Monday, February 20, 12
definitions will vary by
                          testing site.


Monday, February 20, 12
You get to decide
                   how users are defined.


Monday, February 20, 12
Requirements and
                 Classifiers for Selection


Monday, February 20, 12
Requirements:




Monday, February 20, 12
Requirements:
                   What participants must come into the session
                   knowing already.
                                                          (R&C 121)




Monday, February 20, 12
Classifiers:




Monday, February 20, 12
Classifiers:
                   help you put participants into categories (or
                   groups) that may explain some effects you see
                   in the test.
                                                           (R&C 121)




Monday, February 20, 12
Monday, February 20, 12
document user profiles



Monday, February 20, 12
• Age
                   • Gender
                   • Education Level
                   • Experience
                   • Skills
                   • Attitudes
                   • Culture
                   • Class / income level
Monday, February 20, 12
site-specific
                          characteristics


Monday, February 20, 12
in the end, you should
                        be able to describe


Monday, February 20, 12
range of skills
                            behaviors
                           experience


Monday, February 20, 12
Monday, February 20, 12
Every end user falls
                 somewhere within your
                       spectrum.


Monday, February 20, 12
and then within
                            categories.


Monday, February 20, 12
Determine the Number of Participants



Monday, February 20, 12
• degree of confidence required in results
                    • number of available resources to set up &
                          develop the test

                    • available of type of participants you require
                    • duration of test sessions

Monday, February 20, 12
We are humans
                          constrained by
                          space and time.


Monday, February 20, 12
internal participants:
              • Test the test
              • Exploratory research
              • “Best case” testing




Monday, February 20, 12
External participants



Monday, February 20, 12
screen & select



Monday, February 20, 12
schedule & confirm



Monday, February 20, 12

More Related Content

More from Krista Kennedy

Authorship: Appropriation
Authorship: AppropriationAuthorship: Appropriation
Authorship: AppropriationKrista Kennedy
 
Distributed Collaboration
Distributed CollaborationDistributed Collaboration
Distributed CollaborationKrista Kennedy
 
Authorship: Copyleft Basics
Authorship: Copyleft BasicsAuthorship: Copyleft Basics
Authorship: Copyleft BasicsKrista Kennedy
 
Authorship Seminar: The Signature
Authorship Seminar:  The SignatureAuthorship Seminar:  The Signature
Authorship Seminar: The SignatureKrista Kennedy
 
Intellectual property basics
Intellectual property basicsIntellectual property basics
Intellectual property basicsKrista Kennedy
 
Authorship: Digital and Database
Authorship: Digital and DatabaseAuthorship: Digital and Database
Authorship: Digital and DatabaseKrista Kennedy
 
Authorship: Rhet/Comp Perspectives
Authorship: Rhet/Comp PerspectivesAuthorship: Rhet/Comp Perspectives
Authorship: Rhet/Comp PerspectivesKrista Kennedy
 
Authorship: Feminist Perspectives
Authorship: Feminist PerspectivesAuthorship: Feminist Perspectives
Authorship: Feminist PerspectivesKrista Kennedy
 
Authorship belletristic modern
Authorship belletristic modernAuthorship belletristic modern
Authorship belletristic modernKrista Kennedy
 
Basic project management
Basic project managementBasic project management
Basic project managementKrista Kennedy
 
18c Perspectives on Authorship, Part III
18c Perspectives on Authorship, Part III18c Perspectives on Authorship, Part III
18c Perspectives on Authorship, Part IIIKrista Kennedy
 
18c Perspectives on Authorship, Part II
18c Perspectives on Authorship, Part II18c Perspectives on Authorship, Part II
18c Perspectives on Authorship, Part IIKrista Kennedy
 
18c Views on Authorship, Part 1
18c Views on Authorship, Part 118c Views on Authorship, Part 1
18c Views on Authorship, Part 1Krista Kennedy
 
Second Sophistic, Medieval, and Renaissance Views on Authorship
Second Sophistic, Medieval, and Renaissance Views on AuthorshipSecond Sophistic, Medieval, and Renaissance Views on Authorship
Second Sophistic, Medieval, and Renaissance Views on AuthorshipKrista Kennedy
 
Intro to Wikis and More on Distance Collaboration
Intro to Wikis and More on Distance CollaborationIntro to Wikis and More on Distance Collaboration
Intro to Wikis and More on Distance CollaborationKrista Kennedy
 
Crowdsourcing and the Future of Work
Crowdsourcing and the Future of WorkCrowdsourcing and the Future of Work
Crowdsourcing and the Future of WorkKrista Kennedy
 

More from Krista Kennedy (20)

Authorship: Appropriation
Authorship: AppropriationAuthorship: Appropriation
Authorship: Appropriation
 
Distributed Collaboration
Distributed CollaborationDistributed Collaboration
Distributed Collaboration
 
Authorship: Copyleft Basics
Authorship: Copyleft BasicsAuthorship: Copyleft Basics
Authorship: Copyleft Basics
 
Authorship Seminar: The Signature
Authorship Seminar:  The SignatureAuthorship Seminar:  The Signature
Authorship Seminar: The Signature
 
Intellectual property basics
Intellectual property basicsIntellectual property basics
Intellectual property basics
 
Authorship: Digital and Database
Authorship: Digital and DatabaseAuthorship: Digital and Database
Authorship: Digital and Database
 
Authorship: Rhet/Comp Perspectives
Authorship: Rhet/Comp PerspectivesAuthorship: Rhet/Comp Perspectives
Authorship: Rhet/Comp Perspectives
 
Authorship: Feminist Perspectives
Authorship: Feminist PerspectivesAuthorship: Feminist Perspectives
Authorship: Feminist Perspectives
 
Authorship belletristic modern
Authorship belletristic modernAuthorship belletristic modern
Authorship belletristic modern
 
Authorship 20c
Authorship 20cAuthorship 20c
Authorship 20c
 
Basic project management
Basic project managementBasic project management
Basic project management
 
18c Perspectives on Authorship, Part III
18c Perspectives on Authorship, Part III18c Perspectives on Authorship, Part III
18c Perspectives on Authorship, Part III
 
18c Perspectives on Authorship, Part II
18c Perspectives on Authorship, Part II18c Perspectives on Authorship, Part II
18c Perspectives on Authorship, Part II
 
Info arch
Info archInfo arch
Info arch
 
18c Views on Authorship, Part 1
18c Views on Authorship, Part 118c Views on Authorship, Part 1
18c Views on Authorship, Part 1
 
Second Sophistic, Medieval, and Renaissance Views on Authorship
Second Sophistic, Medieval, and Renaissance Views on AuthorshipSecond Sophistic, Medieval, and Renaissance Views on Authorship
Second Sophistic, Medieval, and Renaissance Views on Authorship
 
Intro to Wikis and More on Distance Collaboration
Intro to Wikis and More on Distance CollaborationIntro to Wikis and More on Distance Collaboration
Intro to Wikis and More on Distance Collaboration
 
Crowdsourcing and the Future of Work
Crowdsourcing and the Future of WorkCrowdsourcing and the Future of Work
Crowdsourcing and the Future of Work
 
Roman authorship
Roman authorshipRoman authorship
Roman authorship
 
Greek authorship
Greek authorshipGreek authorship
Greek authorship
 

Recently uploaded

Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Manik S Magar
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Scott Keck-Warren
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsRizwan Syed
 
Story boards and shot lists for my a level piece
Story boards and shot lists for my a level pieceStory boards and shot lists for my a level piece
Story boards and shot lists for my a level piececharlottematthew16
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Enterprise Knowledge
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxhariprasad279825
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek SchlawackFwdays
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsSergiu Bodiu
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteDianaGray10
 
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024Lorenzo Miniero
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningLars Bell
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupFlorian Wilhelm
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr BaganFwdays
 
What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024Stephanie Beckett
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubKalema Edgar
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Mattias Andersson
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebUiPathCommunity
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfAddepto
 
DevoxxFR 2024 Reproducible Builds with Apache Maven
DevoxxFR 2024 Reproducible Builds with Apache MavenDevoxxFR 2024 Reproducible Builds with Apache Maven
DevoxxFR 2024 Reproducible Builds with Apache MavenHervé Boutemy
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc
 

Recently uploaded (20)

Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL Certs
 
Story boards and shot lists for my a level piece
Story boards and shot lists for my a level pieceStory boards and shot lists for my a level piece
Story boards and shot lists for my a level piece
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptx
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platforms
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test Suite
 
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine Tuning
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan
 
What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding Club
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
 
DevoxxFR 2024 Reproducible Builds with Apache Maven
DevoxxFR 2024 Reproducible Builds with Apache MavenDevoxxFR 2024 Reproducible Builds with Apache Maven
DevoxxFR 2024 Reproducible Builds with Apache Maven
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
 

Usability Testing Participants