Simple diagnostics to reestablish your internet connection.

1. ABOUT ME

2. HOW DOES MY INTERNET WORK

3. KNOW WHERE TO FIND YOUR
MODEM

4. TWO TYPES OF MODEMS
DSL C ab l e M o d e m

5. HOW EACH MODEM CONNECTS
TO THE INTERNET
Back of DSL Modem Back of Cable Modem
Coaxial Cable
Standard telephone line

6. MAKE SURE TO TAKE OUT THE
BATTERY

7. TURN OFF YOUR COMPUTERS

8. UNPLUG YOUR MODEM
Back of DSL Modem Back of Cable Modem

9. UNPLUG YOUR ROUTER

10. POWER UP

11. GREEN IS GOOD!
DSL Cable

13. STARTING WINDOWS NETWORK
DIAGNOSTIC

14. FIRST TWO POSSIBLE OUTCOMES

15. FINAL SCREEN AFTER DIAGNOSTIC

16. CHECK YOUR INTERNET

17. CALL CUSTOMER SERVICE.

18. BE PATIENT

19. TECHNICIAN TO THE RESCUE

21. ZEN ATTITUDE

22. SOMETIMES ALL YOU CAN DO IS
WAIT

23. REFERENCES
"How to Reset Your Modem And Router." Computer Service, World-Wide
Remote Support by 4KCC. Keystone Computer Concepts, n.d. Web. 15 Feb.
2012. <http://www.4kcc.com/How2/modem_router_reset.html>.
Paul, Tech. "• Repair your Internet connection « Tech – for Everyone." Tech
– for Everyone. N.p., n.d. Web. 13 Feb. 2012.
<http://techpaul.wordpress.com/repair-your-internet-connection/>.
Wood, Heather Topham. "What Causes High Speed Internet Connections to
Disconnect? | eHow.com." eHow | How to Videos, Articles & More -
Discover the expert in you. | eHow.com. eHow, n.d. Web. 10 Feb. 2012.
<http://www.ehow.com/about_5089420_causes-speed-internet-connections-
disconnect.html>.