1. 972.712.4920 | firstname.lastname@example.org
DYNAMIC TELECOMMUNICATION SOFTWARE INTEGRATION ENGINEER
Software engineer with expertise integrating telecommunication solutions, managed services, product support and
ensuring quality. Extensive experience with signaling, voice and network protocols involving wireless and VoIP, balanced
with strong system analysis skills. Excellent knowledge of Cisco networking infrastructure, Unified communications,
wireless technologies, Java web services and provisioning. Well versed in quality assurance methodologies. Proven
success in software solution implementation, production support and establishing strong customer relationships.
critical skill set
• Software Development Life Cycle Product & Customer Support
• Requirement Gathering & Analysis Quality and project Teamwork
• Problem Analysis & Resolution Technical & End User Documentation
• Platforms & Applications: UNIX/Solaris, Linux, Windows, Oracle, Corba/Xml, SOAP
• Test Tools & Languages: C, Java, Perl, shell script, SQL, INET, Metrics, Quality Center
• Telecom & Protocols: GSM, INAP, 3GPP, SS7, IMS, VoIP, SIP, SDP, MGCP, H.323
• Network Management: NMS, TCP/IP, SNMP, EMC Smarts, BMC Patrol, Concord
professional employment history
Software Integration Engineer 2007 - 2010 Verizon Communications
Implementation of managed network services products for automated fault management on the award
winning Integrated Management Platform for Advanced Communications Technologies (IMPACT) Java
web platform with integrated network management systems. Managed services and products
deployed based on the Verizon Business managed services organization Service Level Agreements (SLA)
•Increased annual revenue by 30% by integrating and implementing over 25 managed services for
on time implementation.
•Installed and configured software, verified SNMP polling, SNMP trap and syslog based management
of network functions.
•Reviewed system requirement specifications, designed test cases in Quality Center.
•Integrated Cisco Unified Communications (CUCM) 6.0 and VOIP applications with Smarts Network
Management system and Java web portal.
•Executed customer acceptance tests and provisioning on the order management Java application.
•Verified XML attributes of record of customer premises managed services equipment based on
Management Information Base (MIB).
•Analyzed the SMARTS network management system for redundancy and load balance and
performed system capacity and performance.
Joseph Kuttemperoor | Page 1 of 3
2. Test Engineer 2005 - 2006 Motorola Inc
Sprint-Nextel project implementing Selective Dynamic Group Call (SDGC), push-to-talk, and roaming
registration in the Integrated Digital Enhanced Network (IDEN). Integrated testing of Voice Signaling
Gateway (VSGW) and Transcoder(XCDR) converting 3G Voice from IAS applications to 2G Voice from
IDEN and vice-versa.
•Executed Unix and perl scripts to test Media Gateway Control Megaco/H.248 call processing
messages between VSGW and Transcoder.
•Setup lab test bed, installed and configured new software releases and patches and resolved issues.
•Analyzed Session Description protocol(SDP) media attributes of 3G(VoIP) and 2G (GSM) voice
payloads and RTP analysis using Radcom and Wireshark.
•Validated performance of integrated VSGW-XCDR provisioning load testing and bearer traffic of
private and group calls.
•Modified perl scripts for roaming registration functionality and verified provisioning and mobility
related SIP messages between VLR, B2BUAgent and HLR.
•Performed Fault management (FM), Performance management (PM) and Service management
(SM) tests on the Transcoder MXP platform.
Software Development Engineer 1999 - 2002 Alcatel USA
Complete solution for Local Number Portability (LNP) in the domestic and European GSM markets.
Provisioning from Northbound interfaces to the service management system were forwarded
downstream via southbound interfaces (X.25, CMISE/CMIP) to the Signal Transfer Point (STP)
•Installed Java web based Service Management System (SMS) integrated with Signal Transfer
Point (STP) and network management systems.
•Played key role in the implementation of number portability solution at over 12 GSM networks
generating annual revenue of over 10 million.
•Led 3 critical projects during times of reduced staffing level and impact situations and
completed projects for on time implementation.
•Championed an initiative for solving a database corruption problem at a customer site, restoring
service to 50K customers.
•Met government regulation for a Switzerland customer by executing an Oracle database migration
procedure in an emergency support.
•Saved company approximately $2 million by quick service recovery and preventing lost revenue.
Software Development Engineer 1997 - 1999 Alcatel USA
(Formerly DSC communications)
Implemented custom services in the Advanced Intelligent Network (AIN) in the wire line industry.
Services were created and tested on the Service Creation Environment and deployed on the Service
Control Point (SCP)
•Reviewed system requirement specifications and functional design documents and created test
cases and customer acceptance test plans.
•Documented failure analysis reports and followed up for resolution.
•Designed and executed performance and stress test scenarios using winRunner, Unix scripting
and INET Box (SS7 based traffic generator)
3. Joseph Kuttemperoor | page 2 of 3
•Analyzed capacity and performance and reported weekly test results.
•Tested INAP/TCAP call-processing and messaging of custom services using Service creation
•Drove continuous process improvement through sustained effort and increased quality by 60%
•Implemented system changes and enhancements, while collaborating with vendors, development
and project management.
•Recognized by management for superior performance by evaluations and achievement awards. NOTES
education, accreditations and affiliations
Collin College, Frisco, TX
Computer Networking Technology (Present)
Certifications: CCNA, CCNA Voice, CIPT
University of Texas at Arlington, Arlington, TX
Bachelor of Science in Electrical Engineering
North Texas Global Telecommunications Society (NTGTS)
Dallas/Ft worth Quality Assurance Association (DFWQAA)
972.712.4920 | email@example.com