Apresentação na OSCS-ECREA2011 na Universidade da Beira Interior

1. Contribution of the New Information Technologies to the Efficacy of Communication in Crisis Situations Their Incidence in Small and Medium-Sized Companies in the North of Portugal Euro-Region-Galicia Jor ge Rem ondes OSCS/ECREA 2011

2. Structure of the Research OSCS/ECREA 2011 LITERATURE REVIEW EMPIRICAL RESEARCH 2 PARTS

6. Empirical Research 2010 173 companies OSCS/ECREA 2011

7. Results Level of satisfaction with the Internal Communication Neither Internal Much Satisfied Much Communication A Dissatisfaction Dissatisfaction Nor Satisfaction Satisfaction Unresponsive Total Dissatisfied Collaborative Freq. 4 4 57 82 22 4 173 communications % 2,3 2,3 32,9 47,4 12,7 2,3 100 Communication Freq. 4 7 65 67 23 6 173 in crisis situations % 2,3 4 37,6 38,7 13,3 3,5 100

8. Results Contribution of the NewTechnologies to the Efficacy of Internal Communication Internal Communication B Very bad Bad Reasonable Good Very Good Unresponsive Total Collaborative Freq. 3 10 57 65 29 9 173 communications % 1,7 5,8 32,9 37,6 16,8 5,2 100 Communication Freq. 7 11 67 53 24 11 173 in crisis situations % 4 6,4 38,7 30,6 13,9 6,4 100

9. Pearson Correlation True OSCS/ECREA 2011 Scale A Internal Communication Scale B Internal Communication Pearson A Correlation Sig. (2-tailed) N 1,000 . 170 , 832 ,000 166 Pearson B Correlation Sig. (2-tailed) ,832 ,000 166 1,000 . 166