A great way to manage employee performance is to use a standardized method of defining competencies or a competency model. Talent Snapshot includes a model that has been validated by research done over 40 years.

1. Demonstrates appropriate knowledge of company clients and their needs and requirements; is continuously alert and
responsive to changing customer needs, and formulates business strategies designed to enhance customer satisfaction,
build relationships and product/service loyalty, and ensure competitive advantage in the marketplace; sees customer
satisfaction as a predominant theme in business functional planning and execution
COMMITMENT TO BUILDING CUSTOMER RELATIONSHIPS

2. • Build a thorough knowledge of his/her customers, from how they do business to what is required to remain
competitive in the marketplace
• Recognize that customer needs are constantly changing and adjusts his/her business plans and their implementation
to address those needs
• Develops a solid relationship by making customer needs a priority
• Works to create customer satisfaction by gearing business strategies toward making the customer more effective in
his/her operations © GrowthPlay
High Performers:

3. Talentsnapshot.com© 2015 Talent Management LLC
This Competency Snapshot is brought to you by:
Talent Snapshot® uses our Exclusive Talent Optimization Process™
Assess | Plan | Develop | Manage
Includes:
• Pre-defined, validated job profiles
• Research-based, validated competencies
• Key Performance Indicator library
• 360° and 180° assessments
• Goal and objective planning
• Targeted competency development, featuring Skillsoft online courseware
• One page Personal Development Plans
Elegantly simple.