Improve the way you manage renewals

1. Improve the way you manage renewals

2. Vitals:
• Service Revenue Solutions- our mission:
– Increase your recurring service revenues
– Promote renewal process efficiencies
– Uncover and grow new opportunities
– Improve customer service, satisfaction & visibility
– Drive down operating costs
• Over 30 years of collective renewals experience &
expertise…we know what works in the service revenue space
and how to keep customers coming back year after year

3. Our offering:
• A professional sales & account management team that acts as
extension of your sales force (operating under your name and
brand)
• Higher service renewal contract conversions
• Revenue increases as a result of up-sell and cross-sell opportunities
• Boosted profits without increased costs
• Increased customer satisfaction, retention and engagement
• Targeted marketing campaigns for new business
• Added layer of support assistance (let your sales reps focus on
selling)
• Pay for Performance model-we only get paid when we are
generating revenue for you (no upfront or fixed costs)

4. Our process:
• Discovery-how are you doing it now, where are the
inefficiencies, how can it be done better?
• Engagement-communicate with your customers, educate
them, and consistently mine for upsell opportunities
• Feedback-perform quarterly health checks to gain insight as
to how you’re doing and how you can better serve your
clientele (avoid surprises at renewal time)
• Marketing-our fast-growth marketing program comes
bundled with our service agreement (find uncovered
opportunity in your customer base, land new clients for free)
• Reporting-consistent performance metric monitoring &
reporting, know where things stand at all times

5. Credibility:
• Industry veterans
– Over 30 years of collective renewals expertise-BEA, Oracle,
Sun Microsystems, Citrix
• Formerly managed all enterprise software service & support
renewals for Sun Microsystems (iPlanet)
– 2006 Sun Partner of the year
– 2010 Citrix Partner of the year
– Oracle Gold Partner
• No risk-we only get paid when we perform

6. Contact:
Ready to start driving service revenues and lowering
operating costs?
Give us a call or shoot us an e-mail, we’re waiting to help:
Service Revenue Solutions
P.O. Box 400
Solana Beach, CA 92075
www.servicerevenuesolutions.com
Tel: 858.324.1019
Fax: 866.838.6308
info@servicerevsolutions.com