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Presentation at MERIT Summit in Lisbon January 2018 by Jon Ingham

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What we know about Social Relationships and how that means HR needs to change

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Presentation at MERIT Summit in Lisbon January 2018 by Jon Ingham

  1. 1. You: Your Name Your Role and Organisation (HR / Learning / Talent, Executive Education, or Other? Introductions Me: Jon Ingham Previously: International HR Director at EY (UK, CIS) Also Executive MBA Lecturer Co-author with Dave Ulrich of ‘Building Better HR Departments’ Author of The Social Organization
  2. 2. Agenda What we know (25 minutes) •  What have I missed / misunderstood? How this changes what we do (40 minutes) •  Supporting different groups Leading the change (25 minutes) •  Leadership / enabling roles
  3. 3. Neuroscience • Relatedness • Empathic resonance • Mentalising • Harmonising
  4. 4. Eg Social Isolation Cacioppo UK Minister
  5. 5. Behavioural Economics Dan Ariely Social Contracts
  6. 6. Company Research Eg Reward Reward Lynn Stout Pay for performance promotes selfishness and reduces prosocial behaviour
  7. 7. Changing Nature of Work CEB
  8. 8. Impact of AI Tamara Erickson
  9. 9. Death of Deference Edelman
  10. 10. Teaming – and Networking Amy Edmondson
  11. 11. Social Capital Ghoshal
  12. 12. Connections CCL’s Boundary Spanning Leadership Model Manage Boundaries to build safety and respect Ironically, the first step to create collaboration is to clarify boundaries
  13. 13. Connections Computer Guy
  14. 14. Connections Rob Cross
  15. 15. Relationships Amy Cuddy Warmth - Competence
  16. 16. Conversations •  Functions – co-ordination •  Project teams – collaboration •  Communities – cultivation •  Networks – co-operation
  17. 17. Horizontal teams Networks Functions Communities Task focus, Extrinsic motivation Human focus, Intrinsic motivation Internal orientation, Exploitation of existing resources External orientation, Exploration of new opportunities © Jon Ingham, 2018 Organisation Design
  18. 18. Horizontal teams: •  Project rooms •  Break-out spaces and meeting rooms •  Team tables •  Team walls . Networks: •  Spaces for creativity and cooperative working •  Opportunities for informal conversation •  Plentiful white boards Functions: •  Team spaces (not necessarily desks) •  Access to quiet and small group areas •  Informal spaces . Communities: •  Huddle areas •  Relaxed, comfortable meeting spaces •  Supporting personal choice in locations © Jon Ingham, 2018 Workplace Design
  19. 19. HR Processes •  Recruiting
  20. 20. Organisation Development •  World Cafe
  21. 21. Zone 3c Social learning Zones 0 & 1 Zone 3b Social project management Zone3d Social innovation Zone3a Social intranet Horizontal teams Networks Simple groupings Communities © Jon Ingham, 2018 Technology
  22. 22. Analytics •  Social / Organisation Network Analysis •  Sociometers •  Neural Synchrony
  23. 23. jon@organization.social linkedin.com/in/joningham twitter.com/joningham +44 7904 185134 organization.social www.koganpage.com /SocialOrganization

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