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Connecting the dots


                                                                           Johanna Kollmann
                                                                           @johannakoll
                                                                           Frontiers of Interaction 2012, Rome




  #foi12 - @johannakoll
Illustration by Josh Evnin:http://www.flickr.com/photos/jevnin/65560448/
Systems Thinking




#foi12 - @johannakoll
#foi12 - @johannakoll
#foi12 - @johannakoll
How do I decide what to do next?




#foi12 - @johannakoll
Problem-solving.
                      Decision-making.
                      Abductive reasoning.
                      Creativity.




  #foi12 - @johannakoll
Illustration by Liz Henry: http://www.flickr.com/photos/lizhenry/2051224366/
How I decide what to do next




#foi12 - @johannakoll
How I decide what to do next

                                 1. Toolkit




#foi12 - @johannakoll
#foi12 - @johannakoll
Experience Map by Chris Risdon, from http://adaptivepath.com/ideas/the-anatomy-of-an-experience-map



#foi12 - @johannakoll
#foi12 - @johannakoll
#foi12 - @johannakoll
Build


                         Learn
                                                  Measure




 #foi12 - @johannakoll
Photo by Hegemony77 Doll Clothes: http://www.flickr.com/photos/1-6-scale-doll-clothes/6884168554/
A person’s ability to
                        contribute improves if
                        she can see a problem in
                        multiple ways and if
                        she can apply diverse
                        heuristics.

                        ~ Scott Page
                        The Difference: How the Power of Diversity Creates Better Groups,
                        Firms, Schools, And Societies (2007)




#foi12 - @johannakoll
How I decide what to do next

                                 1. Toolkit
                               2. Collaborate




#foi12 - @johannakoll
#foi12 - @johannakoll
Photo by Hannah Donovan: http://www.flickr.com/photos/hannahdonovan/5900445189/
#foi12 - @johannakoll
Photo by Rachel Winch: http://www.flickr.com/photos/rachelwinch/6412700227/
How I decide what to do next

                                 1. Toolkit
                               2. Collaborate
                                  3. Values




#foi12 - @johannakoll
Values
                        represent our guiding principles:
                        our broadest motivations,
                        influencing the attitudes we hold
                        and how we act.
                        The Common Cause Handbook (2011). www.valuesandframes.org




#foi12 - @johannakoll
#foi12 - @johannakoll   The Common Cause Handbook (2011). www.valuesandframes.org
Connecting the dots




#foi12 - @johannakoll
Enhance your toolkit and
              explore new perspectives.

              Seek out people who
              approach things differently
              to you.

              Reflect on what grounds you.


#foi12 - @johannakoll
Some resources

              Affinity sorting – KJ Technique: http://www.uie.com/articles/kj_technique/

              Experience Map by Chris Risdon: http://adaptivepath.com/ideas/the-anatomy-of-
              an-experience-map

              Rich Picture: http://www.slideshare.net/johannakollmann/making-sense-of-
              messy-problems-systems-thinking-for-multichannel-ux

              Business Model Canvas by Alexander Osterwalder:
              http://www.businessmodelgeneration.com

              Scott Page: The Difference: How the Power of Diversity Creates Better Groups,
              Firms, Schools, And Societies (2007). http://press.princeton.edu/titles/8353.html

              Values and Frames: The Common Cause Handbook (2011).
              http://www.valuesandframes.org




#foi12 - @johannakoll

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Connecting the dots - Frontiers of Interaction 2012

  • 1. Connecting the dots Johanna Kollmann @johannakoll Frontiers of Interaction 2012, Rome #foi12 - @johannakoll Illustration by Josh Evnin:http://www.flickr.com/photos/jevnin/65560448/
  • 5. How do I decide what to do next? #foi12 - @johannakoll
  • 6. Problem-solving. Decision-making. Abductive reasoning. Creativity. #foi12 - @johannakoll Illustration by Liz Henry: http://www.flickr.com/photos/lizhenry/2051224366/
  • 7. How I decide what to do next #foi12 - @johannakoll
  • 8. How I decide what to do next 1. Toolkit #foi12 - @johannakoll
  • 10. Experience Map by Chris Risdon, from http://adaptivepath.com/ideas/the-anatomy-of-an-experience-map #foi12 - @johannakoll
  • 13. Build Learn Measure #foi12 - @johannakoll Photo by Hegemony77 Doll Clothes: http://www.flickr.com/photos/1-6-scale-doll-clothes/6884168554/
  • 14. A person’s ability to contribute improves if she can see a problem in multiple ways and if she can apply diverse heuristics. ~ Scott Page The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, And Societies (2007) #foi12 - @johannakoll
  • 15. How I decide what to do next 1. Toolkit 2. Collaborate #foi12 - @johannakoll
  • 16. #foi12 - @johannakoll Photo by Hannah Donovan: http://www.flickr.com/photos/hannahdonovan/5900445189/
  • 17. #foi12 - @johannakoll Photo by Rachel Winch: http://www.flickr.com/photos/rachelwinch/6412700227/
  • 18. How I decide what to do next 1. Toolkit 2. Collaborate 3. Values #foi12 - @johannakoll
  • 19. Values represent our guiding principles: our broadest motivations, influencing the attitudes we hold and how we act. The Common Cause Handbook (2011). www.valuesandframes.org #foi12 - @johannakoll
  • 20. #foi12 - @johannakoll The Common Cause Handbook (2011). www.valuesandframes.org
  • 21. Connecting the dots #foi12 - @johannakoll
  • 22. Enhance your toolkit and explore new perspectives. Seek out people who approach things differently to you. Reflect on what grounds you. #foi12 - @johannakoll
  • 23. Some resources Affinity sorting – KJ Technique: http://www.uie.com/articles/kj_technique/ Experience Map by Chris Risdon: http://adaptivepath.com/ideas/the-anatomy-of- an-experience-map Rich Picture: http://www.slideshare.net/johannakollmann/making-sense-of- messy-problems-systems-thinking-for-multichannel-ux Business Model Canvas by Alexander Osterwalder: http://www.businessmodelgeneration.com Scott Page: The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, And Societies (2007). http://press.princeton.edu/titles/8353.html Values and Frames: The Common Cause Handbook (2011). http://www.valuesandframes.org #foi12 - @johannakoll

Notas do Editor

  1. Affinity sort – create groups
  2. Put things on a timeline – Experience Map
  3. Map out connections – Rich Picture
  4. Combine empathy for people with a better understanding of how a business delivers customer value – relate different perspectives
  5. perspectives – mental models
  6. cognitive diversitymake sense of things differentlybut also way of approachperspectivesbalanced team
  7. do we reflect enough on how we approach things, ourselves and others? By understanding my colleagues approaches and needs I understand better where they are coming from, and what we need to do to work as a team. How we can harness this as skills rather than creating conflict.
  8. Everyone holds all the values, and goals. Our actions can at times be fairly divergent from our dominant values. My own conflict, no ego vs recognition. Values can change over time. Embed values in how you do things. If key values aren’t aligned, collaboration won’t be fruitful
  9. Keep learning and enhancing your own toolkit. Practice, practice, practice. Helped me understand and appreciate challenging collaborations more.Once you start thinking about values and frames, they are everywhere. - gut